OP-Chapter7

Question 1

Managing Culture

Answer 1

• Managers should consider culture as critical as structure and strategy in establishing organizational foundations of high performance
• The ability to understand the culture of the company is essential for external adaptation and internal integration

Question 2

Organizational culture

Answer 2

The system of shared beliefs and values that develops within an organization or within its sub-units, and that guides the behavior of its members is called Organizational culture.

Question 3

Benefits of Workplace Diversity

Answer 3

• Easier to recruit good people
• Diverse customer/business partners
• Creativity and Innovation

Question 4

Implementing a Diversity management program

Answer 4

• Examine structures and processes
• Take a long-term view
• Get support for change (particularly from the top)
• Get the involvement of all

Question 5

Substructures

Answer 5

• Unique patterns of values and philosophies within a group that are not inconsistent with the dominant culture of the larger organization
• Every large organization imports potentially important subcultural groupings when it recruits employees from the larger society 


Question 6

Counter Cultures

Answer 6

Patterns of values and philosophies that outwardly reject those of the larger organization or social system.

Question 7

Developing the Multicultural Organization

Answer 7

• Promote pluralism
• Integrate structures
• Break down societal informal groups
• Break down links

Question 8

Organizational styles (Development Levels)

Answer 8

• The exclusionary organization
• The club organization
• The compliance organization
• The affirmative action organization
• The redefining organization
• The multicultural organization
• The transcultural organization

Question 9

Functions of Organizational culture

Answer 9

• External adaptation

- Internal integration

Question 10

External Adaptation

Answer 10

• Tasks to be accomplished: the mission
• Goals and methods used to achieve goals
• Methods of coping with success and failure
• Disengagement

Question 11

Internal Integration

Answer 11

• Creation of collective identity
• Deciding who’s a member and who’s not
• Developing an understanding of acceptable and unacceptable behavior
• Decide how to allocate power, status and authority
• Establish a shared understanding about rewards and sanctions

Question 12

Cultural Models

Answer 12

• Internal process model (hierarchical culture)
• Open systems model (developmental culture)
• Human relations model (group culture)
• Rational goal Model (rational culture)
  Picking a firm by its culture, e.g. baseball teams, fortresses, clubs etc.

Question 13

Values and Organizational culture

Answer 13

• Linking actions and values
• Benefits of shared values:
• Provide a strong corporate identity
• Enhance collective commitment
• Provide a stable social system
• Reduce the need for formal and bureaucratic controls