OP-Chapter1

Question 1

What is Organizational Behavior?

Answer 1

OB is the Study of individuals and groups in organizations.
A body of knowledge, which tries to improve organizational performance based on ways the managers interact and manage their employees.

Question 2

Four functions of Management

Answer 2

• Controlling (Monitoring performance, taking result oriented actions)
• Planning (setting objectives, deciding how to accomplish those)
• Organising (Dividing work, Assigning people, Allocating resources, coordinating results)
• Leading (creating vision, inspiring commitment, focusing efforts on a common purpose)

Question 3

Traditional vs. Re-engineered Work Values

Answer 3

• Boss pays our salary vs. Customers pay our salary
• Pass problem to others vs. Accept ownership of problems
• Build an empire vs. Build teams
• The future is predictable vs. Future is uncertain

Question 4

Changed role of managers in new work place

Answer 4

Managers have become more of a partner (less bossy), facilitator, supporter (less judging) and coach (less criticizing).
Therefore they have new Tasks in the organization:
Developing people and developing oneself