Online Chapter Flashcards
What are the characteristics of an interview?
goal driven, structured, controlled, unbalanced, and feature questions and answers
What are the types of interviews?
Employment, (peformance, exit), information-gaining, persuasive, problem-solving, and helping.
What are the pre-interview responsibilities of interviewers?
review application material, prepare questions and interview outline, gather material, and ensure the interview begins on time.
What are the pre-interview responsibilities of interviewees?
Gather information, prepare questions, practice, bring materials, look professional, and arrive on time.
To begin an employment interview you should…
Greet, establish Proxemics, negotiate desired relational connection and tone of interview, establish purpose and agenda.
types of questions
primary and secondary, open and closed, and neutral and leading.
What are the post-interview responsibilities of interviewers?
review candidate, asses their performance, contact interviewee.
What are the post-interview responsibilities of interviewee?
Asses the interview, develop a follow-up letter,and avoid irritating the interviewer.
Whats a cover letter?
declares interest in a position, summarizes qualification, focuses attention on the resume, and requests an interview.
What are the key features of a cover letter?
a focus on a specific person, identification of position, a summary of qualifications and promotion of resume, reaffirm interest and request for interview, and a professional sign off.
What is a resume (including the key features)?
to present credentials in a clear and concise manner. Key elements: name and contact info career objective education and training experiences skills activities
What is an interview?
a goal-driven transaction characterized by questions and answers, clear structure, control, and imbalance.
What is a dyadic transaction?
transaction that takes place between two people
communication within an interview is….
transactional and symbolic, requires meaning, both presentational and representational, and takes much for granted.
Employment interview
potential employer interviews a potential employee
performance interview
when an individuals activities and work are discussed, a progress report of some sort
exit interviews
interview employees that are leaving to gain better insight
information-gaining interview
when someone solicits information from another person (survey, doctors visit)
persuasive interviews
have influence as ultimate goal…. politics
problem-solving interviews
When a problem is isolated and solutions are generated….often includes someone with more insight than the other
helping interviews
always conducted by someone with expertise in a given area… therapist
What is a primary question?
questions that introduce new topics
What is a secondary question?
Questions that follow up to seek alaboration or further information
What are the two main types of secondary questions?
Probing and Mirror
What is a probing question?
brief statements or words that urge the interviewee to continue or elaborate “ go on,” “uh huh” “what else?”
What is a mirror question?
paraphrase an interviewees question to ensure clarification.
What is an open question?
questions that enable and prompt interviewees to answer in a wide rande of responses
What are closed questions?
questions that limit the range of response
What are Bipolar questions?
a type of closed questions that forces an interviewee to select one of two responses….. yes or no questions
What are Neutral questions?
Questions that provide an interviewee with no indication of a preferred way to respond.
What are leading questions?
questions that suggest to an interviewee a way to respond. AVOID THESE
What are directive interviews?
controlled by the interviewer
WHat are non-directive interviews?
when the direction of the interview is given to the interviewee.
What common areas cannot be discussed because they are Ilegal questions?
age, family/marital status, ethnicity/national origin, religion, affiliations, and disabilities.
What are bona fide occupational qualifications?
qualifications demanded because of the nature of the job
self-fulfilling prophecy
if you think you will do badly then you will
Anderson and Killenberg suggest that an interviewee instead frame the interview less threatingly as…
- an opportunity rather than a test
- a learning experience rather than a demonstration
- a dialogue rather that a monologue
What are the 5 strategies when answering illegal questions?
Tactful refusal, direct but brief answer, tactful inquiry, neutralize concern, exploit the question.
What are the 6 keys to a successful interview?
clear career goals identification with employers support for arguments participation language nonverbal delivery
what are the 10 most common questions?
tell me a little about yourself
what are you greatest strengths?
what are your greatest weaknesses?
what do you know about this organization?
why do you want to work here?
what is your ideal job?
why do you want to leave your current job?
what are your expectations in terms of salary?
where do you see yourself in 5 years?
why should we hire you?
What are STAR questions?
Situation
task
action
result
What is a funnel ? - inverted funnel- tunnel
when you start with more open questions and become more closed as the interview progressess
interview guide?
???
