Online Chapter

Question 1

What are the characteristics of an interview?

Answer 1

goal driven, structured, controlled, unbalanced, and feature questions and answers

Question 2

What are the types of interviews?

Answer 2

Employment, (peformance, exit), information-gaining, persuasive, problem-solving, and helping.

Question 3

What are the pre-interview responsibilities of interviewers?

Answer 3

review application material, prepare questions and interview outline, gather material, and ensure the interview begins on time.

Question 4

What are the pre-interview responsibilities of interviewees?

Answer 4

Gather information, prepare questions, practice, bring materials, look professional, and arrive on time.

Question 5

To begin an employment interview you should…

Answer 5

Greet, establish Proxemics, negotiate desired relational connection and tone of interview, establish purpose and agenda.

Question 6

types of questions

Answer 6

primary and secondary, open and closed, and neutral and leading.

Question 7

What are the post-interview responsibilities of interviewers?

Answer 7

review candidate, asses their performance, contact interviewee.

Question 8

What are the post-interview responsibilities of interviewee?

Answer 8

Asses the interview, develop a follow-up letter,and avoid irritating the interviewer.

Question 9

Whats a cover letter?

Answer 9

declares interest in a position, summarizes qualification, focuses attention on the resume, and requests an interview.

Question 10

What are the key features of a cover letter?

Answer 10

a focus on a specific person, identification of position, a summary of qualifications and promotion of resume, reaffirm interest and request for interview, and a professional sign off.

Question 11

What is a resume (including the key features)?

Answer 11

to present credentials in a clear and concise manner. Key elements:
name and contact info
career objective
education and training
experiences
skills
activities

Question 12

What is an interview?

Answer 12

a goal-driven transaction characterized by questions and answers, clear structure, control, and imbalance.

Question 13

What is a dyadic transaction?

Answer 13

transaction that takes place between two people

Question 14

communication within an interview is….

Answer 14

transactional and symbolic, requires meaning, both presentational and representational, and takes much for granted.

Question 15

Employment interview

Answer 15

potential employer interviews a potential employee

Question 16

performance interview

Answer 16

when an individuals activities and work are discussed, a progress report of some sort

Question 17

exit interviews

Answer 17

interview employees that are leaving to gain better insight

Question 18

information-gaining interview

Answer 18

when someone solicits information from another person (survey, doctors visit)

Question 19

persuasive interviews

Answer 19

have influence as ultimate goal…. politics

Question 20

problem-solving interviews

Answer 20

When a problem is isolated and solutions are generated….often includes someone with more insight than the other

Question 21

helping interviews

Answer 21

always conducted by someone with expertise in a given area… therapist

Question 22

What is a primary question?

Answer 22

questions that introduce new topics

Question 23

What is a secondary question?

Answer 23

Questions that follow up to seek alaboration or further information

Question 24

What are the two main types of secondary questions?

Answer 24

Probing and Mirror

Question 25

What is a probing question?

Answer 25

brief statements or words that urge the interviewee to continue or elaborate “ go on,” “uh huh” “what else?”

Question 26

What is a mirror question?

Answer 26

paraphrase an interviewees question to ensure clarification.

Question 27

What is an open question?

Answer 27

questions that enable and prompt interviewees to answer in a wide rande of responses

Question 28

What are closed questions?

Answer 28

questions that limit the range of response

Question 29

What are Bipolar questions?

Answer 29

a type of closed questions that forces an interviewee to select one of two responses….. yes or no questions

Question 30

What are Neutral questions?

Answer 30

Questions that provide an interviewee with no indication of a preferred way to respond.

Question 31

What are leading questions?

Answer 31

questions that suggest to an interviewee a way to respond. AVOID THESE

Question 32

What are directive interviews?

Answer 32

controlled by the interviewer

Question 33

WHat are non-directive interviews?

Answer 33

when the direction of the interview is given to the interviewee.

Question 34

What common areas cannot be discussed because they are Ilegal questions?

Answer 34

age, family/marital status, ethnicity/national origin, religion, affiliations, and disabilities.

Question 35

What are bona fide occupational qualifications?

Answer 35

qualifications demanded because of the nature of the job

Question 36

self-fulfilling prophecy

Answer 36

if you think you will do badly then you will

Question 37

Anderson and Killenberg suggest that an interviewee instead frame the interview less threatingly as…

Answer 37

1. an opportunity rather than a test
2. a learning experience rather than a demonstration
3. a dialogue rather that a monologue

Question 38

What are the 5 strategies when answering illegal questions?

Answer 38

Tactful refusal, direct but brief answer, tactful inquiry, neutralize concern, exploit the question.

Question 39

What are the 6 keys to a successful interview?

Answer 39

clear career goals
identification with employers
support for arguments
participation
language
nonverbal delivery

Question 40

what are the 10 most common questions?

Answer 40

tell me a little about yourself
what are you greatest strengths?
what are your greatest weaknesses?
what do you know about this organization?
why do you want to work here?
what is your ideal job?
why do you want to leave your current job?
what are your expectations in terms of salary?
where do you see yourself in 5 years?
why should we hire you?

Question 41

What are STAR questions?

Answer 41

Situation
task
action
result

Question 42

What is a funnel ? - inverted funnel- tunnel

Answer 42

when you start with more open questions and become more closed as the interview progressess

Question 43

interview guide?

Answer 43

???