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Intro to Communication > Chapter 4 > Flashcards

Chapter 4 Flashcards

1
Q

Why is listening important?

A 
builds relationships
gain and understand info
evaluate accuracy
enjoyment
help with problems
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2
Q

Listening Process

A

Attention, Interpretation, Evaluation (critical listening), Responding, Storing and Retrieving

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3
Q

Engaged Listending

A

enhances communication as transaction, enables deeper understanding

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4
Q

DisEngaged Listending

A

not really listening

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5
Q

Relational Listening requires thinking about…

A

how messages affect your relationship with another person

and how you relationship with another person affects messages

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6
Q

Environmental Ditractions

A

self explanatory

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7
Q

Medium DIstractions

A

limitation or prolems of the technogoloy or media being used to listen- cell service, skype failing, ext

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8
Q

Source Distractions

A

the sources appearance or voice (mole on someones face)

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9
Q

Factual Diversion

A

to focus on little details and miss the bigger picture

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10
Q

Semantic Diversion

A

to be distracted by words that you are unfamiliar with or have a negative connation with

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11
Q

Content (presentational listening)

A

when you focus on factual meaning and dont take into consideration relationships and context

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12
Q

Selective listening

A

shut off view points that are not parallel with your own

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13
Q

egocentric listening

A

to focus on your own response rather than the other persons

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14
Q

Experiential Superiority

A

to not listen to others because you believe you know more than them

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15
Q

Status of the other

A

you feel they are insignificant

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16
Q

past experience with the other

A

they are always wrong or right

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17
Q

message complexity

A

you get lost and give up

18
Q

How to improve your listening in the listening process- attention

A

recognize distractions and focus on content
clear purpose in mind
pay attention to “how” somethign is said
give yourself reason to listen

19
Q

How to improve your listening in the listening process- interpretation

A

prepare ahead of time
relate what the speaker says to what you already know
use time and differential speaking and processing to focus on content and structure

20
Q

How to improve your listening in the listening process- analyzing and evaluation

A

judge info
identify loaded language
? adequacy and accuracy
separate facts from inferences and evaluations
be aware of responding emotionally
be aware of biases and withhold judgement

21
Q

How to improve your listening in the listening process- responding

A

reflect what you heard
you cannot communicate
see things from perspective of the sender
respond to what is said and what isnt said

22
Q

How to improve your listening in the listening process- retention and retrieval

A

decide what needs to be stored
mentally rehearse and review ideas
use mnemonic devices

23
Q

Reflecting

A

paraphrasing what someone said to clarify understanding

24
Q

relational listening

A

recognizing, understanding, and addressing the inter connection of relationships and communication

25
Q

plausibility

A

the extent to which the message seems legitamate

26
Q

consistency

A

concerns whether the message is free of internal contradiction and in harmony with the information you already know

27
Q

verifiablity

A

information being provided can be confirmed by other sources or means

28
Q

fallacious arguments

A

arguments that seem legit but are actually based on faulty reasoning

29
Q

argument against the source

A

when the source of the message, rather than the message, is attacked itself

30
Q

appeal to authority

A

when credibility in one area is used to support another… im a doctor and i know how to tile your bathroom

31
Q

appeal to people (bandwagon appeal)

A

something is good because everyone agrees with it

32
Q

appeal to relationships

A

relationships are used to justify actions- “could you be a friend and give me a ride to the libs?”

33
Q

Post Hoc Ergo Propter Hoc

A

somethign is caused by whatever happens before it

34
Q

Cum hoc ergo propter hoc

A

if two things happen at the same time then they happened because of each other

35
Q

hasty generalization

A

when a conclusion is absed on a single occurence or insufficient data and sample size

36
Q

Red Herring

A

use of another issue to divert attention

37
Q

False alternative

A

toprovide two options one of which is very bad

38
Q

composition fallacy

A

parts are the same as the whole

39
Q

Division Fallacy

A

Whole are the same as the parts

40
Q

equivocation

A

relies on ambiguities to make an argument

Intro to Communication (11 decks)

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