OM CH 4 Flashcards
Job enlargement
more tasks, same level of responsibility
job enrichment
more tasks, higher level of responsibility
Job characteristics theory
- skill variety
- job identity
- job significance
- autonomy
- feedback
Process design
Process focus
Product focus
Repetitive focus
Mass-customization focus
Process Focus
Make-to-order
job shops (restaurants and hospitals)
high VC and low FC
Product Focus (mass production)
Make-to-stock
standardization
FC high, VC low
Repetitive Focus
make-to-order, make-to-stock
producing in modules (McDonalds)
Mass-customization focus
Assemble-to-order
modules
very specific customized products for every customer (Nike-ID)
Tools for process analysis
Flow Chart
Time-function mapping
Process Chart
Service Blueprint
Time-function mapping
time added to the flow chart on the x-axis
Process chart
uses symbols
each symbol represents a production category (operations, inspection, storage)
Service blueprint
looks at the interaction with the customer
a flow chart is created with interactions
it can be seen where problems may be caused and they can be solved
Capacity planning
number of products and organization can produce, receive and store
Two categories in capacity planning
Capacity management (capacity adapted to demand) Demand management (demand is adapted to capacity)
4 ways of capacity management
Incremental expansion
One-step expansion
Expansion lagging behind
Average expansion
