OM CH5 Flashcards
Fixed position lay-out
product determines where employees should go
Office lay-out
culturally determined
Retail lay-out
environment influences buying behavior
terms:
-servicescape
- slotting fee
servicescape
physical environment in which a product is sold
slotting fees
price companies pay to buy shelf space (supermarket)
cross-docking
when a warehouse does not store products
random stocking
shelf is randomly assigned to any product
customization process in a warehouse
customization is when you use a warehouse to add value to a product
product oriented lay-out
for a mass production company
- fabrication line: where products are built
- assembly line: where products are put together to modules or the final product
process oriented lay-out
decrease distance between the different locations
work cells
a work cell is a temporary product oriented structure within a process oriented lay-out
(preparation for peak times at restaurants)
assembly line balancing
divide the work equally over the system.
Grouping processes. Every group has an equal amount of work. –> Work station is being created.
main effect: the labor productivity increases
