Obstacles to Good Communication Flashcards

1
Q

language differences

A

a dialect is the variation of a language spoken by a particular group of people such as easterners, southerners, or bostonians. English is a second language.

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2
Q

Cultural differences

A

if someone orders scones in most of the Unted States, he or she expects a biscuit-like quick bread item usualy with fruit in it. But if someone orders a scone in Idaho, Utah, or Arizona, they expect a deep-fried bread served with powered sugar, butter, and jam.

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3
Q

Noise

A

is any sound that interferes with a clear voice . Try to make clear reception of the message

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4
Q

Nonverbal boundaries

A

Face-to-face meetings can be difficult for people who need a lot of personal space. The amount needed can vary based on people’s upbringing and experiences. Make sure to give the other person space before beginning communication

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5
Q

clarity

A

bad writing , such as not being direct or using too many tangent, can cause confusion and / or leave room for interpretation

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6
Q

prejudices and bias

A

a prejudice or bias is a preconcieved idea about about something that could affect a message, usually negitively. people can be biased against a group, a particular person , or even a situation.

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7
Q

tone of message

A

speakers can say something in a tone that differs from the meaning of what they’re saying. people often judge the sincerity of a speaker by his or her tone

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8
Q

semantics

A

the word “ill” means “to be sick” but is also means “cool”

what words mean and making sure the message you are trying to get across is understood by your audience.

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9
Q

Other distractions

A

Many things can affect successful communication. For example, personal life, and mood might have an impact. Be careful with what you say if you happen to be in a bad mood

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10
Q

Jargon

A

buzzwords, technical language, and slang usually shouldn’t be used, unless the communicator is absolutely sure that the audience understands these words. its better to avoid jargon altogether.

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11
Q

assumptions

A

Do you assume someone knows how to solve a problem when it happens? Have you provided enough instruction to get the problem fixed? Or are you providing too much basic information? Make sure you understand what your audience knows before you deliver a message

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12
Q

gesture

A

body movements that infers that you are listening an example is smiling while shaking a fist

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