NVC - We Can Work It Out - C1 Flashcards
How does a person respond when they see us as only interested in getting our own needs met?
The person will resist what we request if they see us as only interested in getting our own needs met, and if they don’t trust that we are equally concerned with meeting their needs.
Genuine cooperation is inspired when participants trust that their own needs and values will be respectfully addressed.
Because few people are literate in expressing needs, conflicting parties tend to play the game of what?
Very few people are literate in expressing needs. Instead they have been trained to criticize, insult, and otherwise communicate in ways that create distance between people. As a result, even in conflicts for which resolutions exist, resolutions are not found. And instead of both parties expressing their own needs and understanding the needs of the other party, both sides play the game of who’s right. That game is more likely to end in various forms of verbal, psychological, or physical violence than in peaceful resolution of differences.
All human beings have the same needs. Regardless of our gender, educational level, religious beliefs. or nationality, we have the same needs. What differs from person to person is what?
What differs from person to person is the strategy for fulfilling needs.
One guideline for separating needs from strategies is to keep in mind that needs contain no reference to what?
One guideline for separating needs from strategies is to keep in mind that needs contain no reference to specific people taking specific action.
In contrast, effective strategies - or what are more commonly referred to as wants, requests, desires, and solutions - do refer to specific people taking specific actions.
As mediators, what can we focus on that will help us avoid seeing one or both parties in a negative light?
When we make the choice to focus on what people need, instead of who has done right or who has done wrong, we make it easier to avoid seeing a person in a negative light, regardless of how he or she may have acted.
In what cultures is there an interest in spending time and energy working with the conflicts?
In cultures that view conflicts as something natural that can be learned from, there is an interest in spending time and energy working with the conflicts.
Mediation will be a natural part of our society and culture when our culture promotes a view of human nature based on what two notions?
The notion that people do what they do in order to meet needs, and that humans want to contribute to others if they can do so freely.
