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Fundamentals of Nursing > Nursing as an art of Communication > Flashcards

Nursing as an art of Communication Flashcards

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1
Q

A two- way process involving the sending and the receiving of a message thereby exchanging information or feelings between 2 or more people.

A

Comuunication

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2
Q

Process of transmitting thoughts, feelings, information and other verbal and non-verbal behavior.
The vehicle for establishing a therapeutic relationship with a client. (Trusting relationship)

A

Communication in Nursing:

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3
Q

Critical skill to develop in communication in nursing

A

Nurses spend more time with patients.
Nurses must be able to recognize subtle cues from silent patients.
Integral part of helping relationships

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4
Q

Main purpose of communication

A

Influence others
obtain information

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5
Q

teaching, express caring and comfort , influencing others may be helpful or non-helpful.

A

influence others

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6
Q

assessment data, interview purpose of communication

A

obtain information

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7
Q

source-encoder; person or group who convey messages.

person has a thought, idea, or emotion to convey to another person.

messages stem from a person’s need to relate to others, create meaning & to understand various situations

decides on what language and words to use, arrange the words , tone and gestures

A

sender

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8
Q

is the thought, idea, or emotion one person sends to another person.

it is the stimulus produced by the sender
alteration in the message depends on the person’s perception

What is actually said or written

A

Message

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9
Q

medium through which a message is transmitted.

A

channel

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10
Q

MAJOR CHANNELS:

A

Visual
auditory
kinesthetic

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11
Q

sight, observation, perception - drawing, painting, pictures

A

visual

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12
Q

spoken words and cues, requires active listening - singing

A

auditory

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13
Q

experiencing situations, procedural touch, caring touch - gestures (nodding, tapping feet etc), this involves feelings

A

kinesthetic

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14
Q

interprets, sort out the meaning of the message

person or group to whom the message is sent

A

Receiver/Encoder

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15
Q

components involved in the receiver

A

physiological
psychological
cognitive

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16
Q

sensory dysfunction(eyes,ears,taste, nose etc…), mental dullness or the receiver

A

physiological

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17
Q

emotional character - fear of expressing one’s ideas to others, excitement, emotional instability of the receiver

A

psychological

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18
Q

thinking or social skills , trouble making decisions, reasoning, organization, insight of the receiver

A

cognitive

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19
Q

meaning of the decoded message matches the intent of the sender

A

effective communication

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20
Q

occurs when receiver misinterprets the sent message

A

ineffective communication

21
Q

the response from the receiver that enables the sender to verify that the message received was the message sent.
allows the sender to correct or reword a message

A

feedback response

22
Q

they are the person’s frame of reference
involves: culture, age, emotions, education, language and attention

A

influences

23
Q

METHODS OF COMMUNICATION

A

VERBAL COMMUNICATION
NON-VERBAL COMMUNICATION
ELECTRONIC COMMUNICATION

24
Q

The use of words, either spoken or written, to send a message.

A

VERBAL COMMUNICATION

25
Q

Methods of verbal communication:

A

1) Speaking/ Listening
2) Pace and Intonation
3) Writing/ Reading

26
Q

for communication to take place, both ___ & ___must occur

A

speaking & listening

27
Q

use of commonly understood words

A

simple

28
Q

direct precisely what is meant

A

clear

29
Q

fewest words necessary

A

brevity

30
Q

be sensitive to the needs and concerns of the patient, avoid asking several questions at a time

A

timing and relevance

31
Q

the manner of speech modifies the feeling and impact of the message

A

pace and intonation

32
Q

rate of speech: indicates ______ _____ _____

A

interest, anxiety, boredom, or fear.

33
Q

the receiver reads the words.
reader must understand the words &then attach meaning to them.

A

Writing/ Reading

34
Q

transmission of message without the use of words.

partly learned behavior partly instinct.

generally done unconsciously

can either reinforce or contradict what is said verbally.

clarify any observation to validate

A

NON-VERBAL COMMUNICATION or BODY LANGUAGE

35
Q

Essential skill to learn

A

observing and interpreting the client’s non-verbal bahavior

36
Q

often referred to as “talking with hands”

may be used to clarify a verbal message, to emphasize an idea, to hold another’s attention, or to relieve stress.

Sign language

pacing back and forth, tapping of the hands and feet

A

Gestures

37
Q

good posture, with head held up, & a purposeful gait = self-confidence, competence & positive self-image

stooped shoulders, downward-held head & shuffling gait= convey low self-esteem, depression, lack of confidence or apathy.

A

Posture and Gait

38
Q

Generally interpreted as indicating interest & attention

Lack of eye contact = indicate avoidance, disinterest or discomfort.

A

Eye contact

39
Q

crossed arms = indicate withdrawal or cold behavior

open position (arms held freely at the sides) = receptive attitude

A

Body Position

40
Q

clean, neat, appropriately dressed = conveys a positive image, knowledge, & competence

dirty, sloppy or inappropriately

dressed =conveys the message of “I don’t care how I look”.

A

Physical Appearance

41
Q

Touch is a simple yet powerful means of non-verbal communication

A

Touch

42
Q

Purposes of touch:

A

Connects people

Provides affirmation (verification/confirmation)

Gives reassurance hope & encouragement

Shows warmth

Communicates caring

Provides stimulation
(inspiration/motivation)

Decreases loneliness

Increases self esteem

43
Q

Guidelines in the use of touch as a means of communication between nurse and patient

A

Exhibit ability and sureness when touching the patient or when performing nursing procedure.

Seek permission before touching the client.

Touching a client must bring about a sense of security, rather than anxiety.

44
Q

type of communication with the use of electronic devices.

A

ELECTRONIC COMMUNICATION

45
Q

simplest form of telecommunication system

A

telephone

46
Q

load information to be synchronized with the hospital’s IT system

A

cellphone

47
Q

Uses of Electronic Communication in Health Care

A

Send requisitions to other depts. in the hospital

Show safe dosages & drug interactions in hospital pharmacies

Aid physicians in diagnosing and treating some conditions.

Online documentation of patient care

Electronic medical records (EMR)

48
Q

schedule and confirm appointments, report lab results, conduct client education

A

EMAILS

49
Q

Disadvantages electronic communication

A

client’s privacy, confidentiality and potential misuse of information

  • not all have access to computer

Fundamentals of Nursing (12 decks)

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