Non-verbal communication Flashcards

1
Q

Non-verbal communication is a major component in ________ ________

A

emotional intellegence

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2
Q

strong non verbal communication skills are associated with

A

social, work, and relationship sucess

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3
Q

verbal vocal

A

spoken language

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4
Q

verbal nonvocal

A

sign language, emblems

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5
Q

nonverbal vocal

A

signs, snorts, grunts, laughter, tone, pitch rate, laughter

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6
Q

nonverbal nonvocal

A

illustrators, adaptors, facial expressions, body orientation

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7
Q

characteristics of nonverbal communication

A
  • continuous
  • includes intentional and unintentional behaviours
  • ambiguous
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8
Q

nonverbal communication occurs in ________ ______

A

mediated messages

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9
Q

what are non verbal cues in texting

A

emojis

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10
Q

functions of nonverbal communication

A
  • repeating
  • complementing
  • substituting
  • accenting
  • regulating
  • contradicting (mixed messages)
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11
Q

verbal communication complexity

A
  • one dimensional (words only)
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12
Q

verbal communication flow

A
  • intermittent (speaking and silence alternating)
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13
Q

verbal communication clarity

A
  • less subject to misinterpretation
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14
Q

verbal communication impact

A
  • has less impact when verbal and nonverbal cues are contradictory
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15
Q

verbal communication intentionality

A
  • usually deliberate
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16
Q

non verbal communciation complexity

A
  • multiple dimensions (voice, posture, gestures, distance, ect.)
17
Q

nonverbal communication flow

A
  • continuous (impossible to not communicate nonverbally)
18
Q

nonverbal communication clarity

A
  • more ambigous
19
Q

nonverbal communication impact

A
  • has stronger impact when verbal and nonverbal communication cues are contradictory
20
Q

nonverbal communication intentionality

A
  • often unintentional
21
Q

Deception cues

A
  • non verbal behaviours that signla untruthfulness
22
Q

Leakage

A
  • nonverbal behaviours the reveal information a communicator does not disclose verbally
23
Q

influences on nonverbal communciation

A
  • gender
  • culture
24
Q

body movements: kinesthetics

A
  • type of nonverbal communication
  • the study of body positions and movement
25
body orientation
- type of nonverbal communication - degree to which we face toward or away from someone with our body
26
Posture
- type of non verbal communication - the way people carry themselves
27
gestures
- type of nonverbal communication - motion of the body, usually hands or arms, that have communicative values
28
types of gestures
- illustrators - emblems - adaptors
29
Micro expressions
- brief facial expressions - may convey true feelings
30
eyes convey
- emotion - social connection - attitudes - interests (sexual and other) - submission/dominance
31
non verbal bullying includes
- being silence in circumstances of injustices - any behaviour that intimidates, harasses, threatens or is condesending
32
Individual factors in non verbal communication
- voice - touch - physical attractiveness'
33
External factors in non verbal communication
- distance - environment - time