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Introduction to Communication Flashcards

1
Q

communication definitions

A
  • process by which people share ideas or information with others
  • making sense out of the world and sharing that sense with others by creating meaning
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2
Q

deprived from the latin root “communio” means

A

to share

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3
Q

sender

A

the message creator

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4
Q

Encoding

A
  • the process of putting thoughts into messages through the creation of content and symbols
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5
Q

Decoding

A
  • the process of interpreting and assigning meaning to a message
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6
Q

Message

A
  • the trasmitted infromation
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7
Q

Channel

A
  • the medium through which the message passses
    EXAMPLE: cell phone, body language, writing
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8
Q

Reciever

A

the target of the sender or the collector of the mssage

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9
Q

Noise

A
  • distraction which interfere with the message
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10
Q

Verbal communication includes

A
  • words
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11
Q

Non verbal communication includes

A
  • facial expression
  • tone
  • touch
  • silence
  • eye contact
  • body language
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12
Q

Meta messages

A
  • refers to other messages; a message about a message
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13
Q

Feedback messages

A
  • refers to a message that conveys infromation about the message you send
    EXAMPLe: reaction
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14
Q

Feedforward messages

A
  • refers to the messages that convey information about messages before you send them
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15
Q

Types of channels

A
  • face to face
  • non verbal
  • tactile
  • vocal auditory
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16
Q

Mediatiated channel examples

A
  • e mail
  • instant messages
  • text pages
  • film
  • television
  • cell phone
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17
Q

can noise be eliminated

A

no

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18
Q

external noise

A
  • sounds, running motors, talking, visual distractions, clothing, lighting
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19
Q

Physiological nosie

A
  • hunger, pain, fatigue, visual problesm, body temp, thirst
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20
Q

Psychological noise

A
  • embarrassment, anger, disappointment, confusion, joy, fear, pleasure, and boredom
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21
Q

why do we communicate (5 things)

A
  1. to change behaviour
  2. to get action
  3. to ensure understanding
  4. to persuade
  5. to get ad to give information
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22
Q

Why do we study communication

A
  • professionalism
  • employability
  • relationships
  • physical and emotional health
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23
Q

Context

A
  • the enviorment influencing form and content of communicatio
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24
Q

dimensions of context

A
  • physical
  • social- psychological
  • temoral or time dimension
  • culture
25
Context messages
- focus on the real world subject matter, on something external to the speaker and listener
26
Relational messages
- focus on the relationship/ connection between the individuals
27
Communication is
- relational - purposeful - a process - package of signals - process of adjustment - involves power - ambiguous - inevitable, irreversible, and unrepeatable
28
How is communication ambiguous
- messages have more than one meaning - words have more than one meaning - relationships contain uncertainty
29
what can reduce ambiguity
clarifying tactics
30
Communciation misconception
- more communication is always better - meanings are in words - successful communication always involves shared understanding - a single person or event causes reaction - communication solves all problems
31
transmission model / linear communciation
- describes communciation as a one way process - usually too simple to capture face-to face interactions
32
Interaction Model
- describes communciation as a two way process - participants alternate position of the sender and the reciever - occurs with physical and psychological contexts - captures interactive aspects
33
Transactional model
- describes process as a transition in which participants are simultaneously senders and receivers - generate social realities within social, relational, and cultural contexts - create relationship, alliances, and shapes self concepts
34
Trauma informed approaches
- understand trauma in all aspects of service delivery - place priority on individuals safety, choice, and control - creates a culture of nonviolence, learning, and collaboration
35
rational inquiry
- the complex interplay of huma life, the world, and nursing process - help us understand the clients situation more fully; work collaboratively with patient to administer care
36
Elements of rationsl inquiry
1. intrapersonal 2. interpersonal 3. contexual
37
Intrapersonal
- communicating with the client in a way that allows to asses what is occurring within all people involved (you, client, and others)
38
Interpersonal
- communicating with the client in a way that allows you to assess what is occurring amoung and between all people involved
39
Contextual
- communicating with the client in a way that allows you to asses what is occurring around the people and situation involved
40
Anti-racist approaches
- process of changing attitudes, beliefs, practices, and policy with the goal of dismantling systemic hierarchy and oppressive power
41
Communication competence
- is the ability to use and adapt knowledge in different situations - knowledge of effective and appropriate communication patterns
42
Appropriate communication competence
- tactics that most people would consider to be acceptable
43
Effective communication competence
- helps a person achieve a desired personal outcome
44
How do we evaluate communication competency
- no universal standard - speaker style - needs of listener - context - situation - culture - type of communication - competency (can be taught and learned)
45
Unconscious incompetence
- lack of slef awarness about communication incompetence
46
Conscious incompetence
- self awarness about a lack of the nessary communciation skills
47
Conscious comptence
- self awarness of skill, and adding that to a bank of experiences for future interactions
48
Unconscious competence
- communication competence without straining to be competent - may not be permanent
49
what makes communication competence?
- recognizing situational cues - identifying best way to present a message - adaptable - ability to persuade - understanding / empathizing audience - cognitive complexity - self monitoring of verbal and non verbal cues
50
Cognitive complexity
- a psychological characteristic that indicates the difficulty or simplicity associated with mental demand
51
Stradigies for communication competence
- cognitive knowledge - mindfullness - personal refection - adaptability
52
Cognitive knowledge
- based on observation and instruction - understanding that individual, social and cultural contexts affect competence - seek information - listen and ask questions
53
Mindfullness
- active and fluid process of information - sensitivity to communication contexts and multiple perspectives - tolerate ambiguity
54
Five Facets of Mindfulness
- observing - describing - acting with awareness - non judging of inner experience - non reactivity to inner experience
55
Personal reflection
- pay attention to communciation - looking for improvement - engage in self talk
56
Adaptability
- the ability to adapt communication knowledge to various contexts - be other oriented - practice social decentering (adaptability, flexibility) - show empathy and sympathy
57
Methods for effective communication
- identify and manage misunderstanding - manage conflict - be open minded - liten attentively
58
What does LEARN stand for
listen explain acknowledge recommend negotiate

Professional Communications (8 decks)

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