Introduction to Communication Flashcards
1
Q
communication definitions
A
- process by which people share ideas or information with others
- making sense out of the world and sharing that sense with others by creating meaning
2
Q
deprived from the latin root “communio” means
A
to share
3
Q
sender
A
the message creator
4
Q
Encoding
A
- the process of putting thoughts into messages through the creation of content and symbols
5
Q
Decoding
A
- the process of interpreting and assigning meaning to a message
6
Q
Message
A
- the trasmitted infromation
7
Q
Channel
A
- the medium through which the message passses
EXAMPLE: cell phone, body language, writing
8
Q
Reciever
A
the target of the sender or the collector of the mssage
9
Q
Noise
A
- distraction which interfere with the message
10
Q
Verbal communication includes
A
- words
11
Q
Non verbal communication includes
A
- facial expression
- tone
- touch
- silence
- eye contact
- body language
12
Q
Meta messages
A
- refers to other messages; a message about a message
13
Q
Feedback messages
A
- refers to a message that conveys infromation about the message you send
EXAMPLe: reaction
14
Q
Feedforward messages
A
- refers to the messages that convey information about messages before you send them
15
Q
Types of channels
A
- face to face
- non verbal
- tactile
- vocal auditory
16
Q
Mediatiated channel examples
A
- e mail
- instant messages
- text pages
- film
- television
- cell phone
17
Q
can noise be eliminated
A
no
18
Q
external noise
A
- sounds, running motors, talking, visual distractions, clothing, lighting
19
Q
Physiological nosie
A
- hunger, pain, fatigue, visual problesm, body temp, thirst
20
Q
Psychological noise
A
- embarrassment, anger, disappointment, confusion, joy, fear, pleasure, and boredom
21
Q
why do we communicate (5 things)
A
- to change behaviour
- to get action
- to ensure understanding
- to persuade
- to get ad to give information
22
Q
Why do we study communication
A
- professionalism
- employability
- relationships
- physical and emotional health
23
Q
Context
A
- the enviorment influencing form and content of communicatio
24
Q
dimensions of context
A
- physical
- social- psychological
- temoral or time dimension
- culture
25
Q
Context messages
A
- focus on the real world subject matter, on something external to the speaker and listener
26
Q
Relational messages
A
- focus on the relationship/ connection between the individuals
27
Q
Communication is
A
- relational
- purposeful
- a process
- package of signals
- process of adjustment
- involves power
- ambiguous
- inevitable, irreversible, and unrepeatable
28
Q
How is communication ambiguous
A
- messages have more than one meaning
- words have more than one meaning
- relationships contain uncertainty
29
Q
what can reduce ambiguity
A
clarifying tactics
30
Q
Communciation misconception
A
- more communication is always better
- meanings are in words
- successful communication always involves shared understanding
- a single person or event causes reaction
- communication solves all problems
31
Q
transmission model / linear communciation
A
- describes communciation as a one way process
- usually too simple to capture face-to face interactions
32
Q
Interaction Model
A
- describes communciation as a two way process
- participants alternate position of the sender and the reciever
- occurs with physical and psychological contexts
- captures interactive aspects
33
Q
Transactional model
A
- describes process as a transition in which participants are simultaneously senders and receivers
- generate social realities within social, relational, and cultural contexts
- create relationship, alliances, and shapes self concepts
34
Q
Trauma informed approaches
A
- understand trauma in all aspects of service delivery
- place priority on individuals safety, choice, and control
- creates a culture of nonviolence, learning, and collaboration
35
Q
rational inquiry
A
- the complex interplay of huma life, the world, and nursing process
- help us understand the clients situation more fully; work collaboratively with patient to administer care
36
Q
Elements of rationsl inquiry
A
- intrapersonal
- interpersonal
- contexual
37
Q
Intrapersonal
A
- communicating with the client in a way that allows to asses what is occurring within all people involved (you, client, and others)
38
Q
Interpersonal
A
- communicating with the client in a way that allows you to assess what is occurring amoung and between all people involved
39
Q
Contextual
A
- communicating with the client in a way that allows you to asses what is occurring around the people and situation involved
40
Q
Anti-racist approaches
A
- process of changing attitudes, beliefs, practices, and policy with the goal of dismantling systemic hierarchy and oppressive power
41
Q
Communication competence
A
- is the ability to use and adapt knowledge in different situations
- knowledge of effective and appropriate communication patterns
42
Q
Appropriate communication competence
A
- tactics that most people would consider to be acceptable
43
Q
Effective communication competence
A
- helps a person achieve a desired personal outcome
44
Q
How do we evaluate communication competency
A
- no universal standard
- speaker style
- needs of listener
- context
- situation
- culture
- type of communication
- competency (can be taught and learned)
45
Q
Unconscious incompetence
A
- lack of slef awarness about communication incompetence
46
Q
Conscious incompetence
A
- self awarness about a lack of the nessary communciation skills
47
Q
Conscious comptence
A
- self awarness of skill, and adding that to a bank of experiences for future interactions
48
Q
Unconscious competence
A
- communication competence without straining to be competent
- may not be permanent
49
Q
what makes communication competence?
A
- recognizing situational cues
- identifying best way to present a message
- adaptable
- ability to persuade
- understanding / empathizing audience
- cognitive complexity
- self monitoring of verbal and non verbal cues
50
Q
Cognitive complexity
A
- a psychological characteristic that indicates the difficulty or simplicity associated with mental demand
51
Q
Stradigies for communication competence
A
- cognitive knowledge
- mindfullness
- personal refection
- adaptability
52
Q
Cognitive knowledge
A
- based on observation and instruction
- understanding that individual, social and cultural contexts affect competence
- seek information
- listen and ask questions
53
Q
Mindfullness
A
- active and fluid process of information
- sensitivity to communication contexts and multiple perspectives
- tolerate ambiguity
54
Q
Five Facets of Mindfulness
A
- observing
- describing
- acting with awareness
- non judging of inner experience
- non reactivity to inner experience
55
Q
Personal reflection
A
- pay attention to communciation
- looking for improvement
- engage in self talk
56
Q
Adaptability
A
- the ability to adapt communication knowledge to various contexts
- be other oriented
- practice social decentering (adaptability, flexibility)
- show empathy and sympathy
57
Q
Methods for effective communication
A
- identify and manage misunderstanding
- manage conflict
- be open minded
- liten attentively
58
Q
What does LEARN stand for
A
listen
explain
acknowledge
recommend
negotiate
