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Professional Communications > Introduction to Communication > Flashcards

Introduction to Communication Flashcards

1
Q

communication definitions

A
  • process by which people share ideas or information with others
  • making sense out of the world and sharing that sense with others by creating meaning
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2
Q

deprived from the latin root “communio” means

A

to share

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3
Q

sender

A

the message creator

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4
Q

Encoding

A
  • the process of putting thoughts into messages through the creation of content and symbols
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5
Q

Decoding

A
  • the process of interpreting and assigning meaning to a message
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6
Q

Message

A
  • the trasmitted infromation
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7
Q

Channel

A
  • the medium through which the message passses
    EXAMPLE: cell phone, body language, writing
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8
Q

Reciever

A

the target of the sender or the collector of the mssage

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9
Q

Noise

A
  • distraction which interfere with the message
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10
Q

Verbal communication includes

A
  • words
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11
Q

Non verbal communication includes

A
  • facial expression
  • tone
  • touch
  • silence
  • eye contact
  • body language
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12
Q

Meta messages

A
  • refers to other messages; a message about a message
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13
Q

Feedback messages

A
  • refers to a message that conveys infromation about the message you send
    EXAMPLe: reaction
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14
Q

Feedforward messages

A
  • refers to the messages that convey information about messages before you send them
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15
Q

Types of channels

A
  • face to face
  • non verbal
  • tactile
  • vocal auditory
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16
Q

Mediatiated channel examples

A
  • e mail
  • instant messages
  • text pages
  • film
  • television
  • cell phone
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17
Q

can noise be eliminated

A

no

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18
Q

external noise

A
  • sounds, running motors, talking, visual distractions, clothing, lighting
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19
Q

Physiological nosie

A
  • hunger, pain, fatigue, visual problesm, body temp, thirst
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20
Q

Psychological noise

A
  • embarrassment, anger, disappointment, confusion, joy, fear, pleasure, and boredom
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21
Q

why do we communicate (5 things)

A
  1. to change behaviour
  2. to get action
  3. to ensure understanding
  4. to persuade
  5. to get ad to give information
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22
Q

Why do we study communication

A
  • professionalism
  • employability
  • relationships
  • physical and emotional health
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23
Q

Context

A
  • the enviorment influencing form and content of communicatio
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24
Q

dimensions of context

A
  • physical
  • social- psychological
  • temoral or time dimension
  • culture
25
Q

Context messages

A
  • focus on the real world subject matter, on something external to the speaker and listener
26
Q

Relational messages

A
  • focus on the relationship/ connection between the individuals
27
Q

Communication is

A
  • relational
  • purposeful
  • a process
  • package of signals
  • process of adjustment
  • involves power
  • ambiguous
  • inevitable, irreversible, and unrepeatable
28
Q

How is communication ambiguous

A
  • messages have more than one meaning
  • words have more than one meaning
  • relationships contain uncertainty
29
Q

what can reduce ambiguity

A

clarifying tactics

30
Q

Communciation misconception

A
  • more communication is always better
  • meanings are in words
  • successful communication always involves shared understanding
  • a single person or event causes reaction
  • communication solves all problems
31
Q

transmission model / linear communciation

A
  • describes communciation as a one way process
  • usually too simple to capture face-to face interactions
32
Q

Interaction Model

A
  • describes communciation as a two way process
  • participants alternate position of the sender and the reciever
  • occurs with physical and psychological contexts
  • captures interactive aspects
33
Q

Transactional model

A
  • describes process as a transition in which participants are simultaneously senders and receivers
  • generate social realities within social, relational, and cultural contexts
  • create relationship, alliances, and shapes self concepts
34
Q

Trauma informed approaches

A
  • understand trauma in all aspects of service delivery
  • place priority on individuals safety, choice, and control
  • creates a culture of nonviolence, learning, and collaboration
35
Q

rational inquiry

A
  • the complex interplay of huma life, the world, and nursing process
  • help us understand the clients situation more fully; work collaboratively with patient to administer care
36
Q

Elements of rationsl inquiry

A
  1. intrapersonal
  2. interpersonal
  3. contexual
37
Q

Intrapersonal

A
  • communicating with the client in a way that allows to asses what is occurring within all people involved (you, client, and others)
38
Q

Interpersonal

A
  • communicating with the client in a way that allows you to assess what is occurring amoung and between all people involved
39
Q

Contextual

A
  • communicating with the client in a way that allows you to asses what is occurring around the people and situation involved
40
Q

Anti-racist approaches

A
  • process of changing attitudes, beliefs, practices, and policy with the goal of dismantling systemic hierarchy and oppressive power
41
Q

Communication competence

A
  • is the ability to use and adapt knowledge in different situations
  • knowledge of effective and appropriate communication patterns
42
Q

Appropriate communication competence

A
  • tactics that most people would consider to be acceptable
43
Q

Effective communication competence

A
  • helps a person achieve a desired personal outcome
44
Q

How do we evaluate communication competency

A
  • no universal standard
  • speaker style
  • needs of listener
  • context
  • situation
  • culture
  • type of communication
  • competency (can be taught and learned)
45
Q

Unconscious incompetence

A
  • lack of slef awarness about communication incompetence
46
Q

Conscious incompetence

A
  • self awarness about a lack of the nessary communciation skills
47
Q

Conscious comptence

A
  • self awarness of skill, and adding that to a bank of experiences for future interactions
48
Q

Unconscious competence

A
  • communication competence without straining to be competent
  • may not be permanent
49
Q

what makes communication competence?

A
  • recognizing situational cues
  • identifying best way to present a message
  • adaptable
  • ability to persuade
  • understanding / empathizing audience
  • cognitive complexity
  • self monitoring of verbal and non verbal cues
50
Q

Cognitive complexity

A
  • a psychological characteristic that indicates the difficulty or simplicity associated with mental demand
51
Q

Stradigies for communication competence

A
  • cognitive knowledge
  • mindfullness
  • personal refection
  • adaptability
52
Q

Cognitive knowledge

A
  • based on observation and instruction
  • understanding that individual, social and cultural contexts affect competence
  • seek information
  • listen and ask questions
53
Q

Mindfullness

A
  • active and fluid process of information
  • sensitivity to communication contexts and multiple perspectives
  • tolerate ambiguity
54
Q

Five Facets of Mindfulness

A
  • observing
  • describing
  • acting with awareness
  • non judging of inner experience
  • non reactivity to inner experience
55
Q

Personal reflection

A
  • pay attention to communciation
  • looking for improvement
  • engage in self talk
56
Q

Adaptability

A
  • the ability to adapt communication knowledge to various contexts
  • be other oriented
  • practice social decentering (adaptability, flexibility)
  • show empathy and sympathy
57
Q

Methods for effective communication

A
  • identify and manage misunderstanding
  • manage conflict
  • be open minded
  • liten attentively
58
Q

What does LEARN stand for

A

listen
explain
acknowledge
recommend
negotiate

Professional Communications (8 decks)

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