Emotions and Communication Flashcards
1
Q
What are emotions
A
- physical reactions to stimuli in the outside environment
- objectively measured by physiological responses activated by neurotransmitters and hormones in the body
2
Q
Bodily changes
A
- accompany strong emotions and intense conflict
3
Q
Flooding
A
- impedes problem solving
4
Q
Internal clues
A
- regarding emotional states
- gleaned from bodily changes
5
Q
Non-verbal reactions
A
- observable responses such as blushing, facial expressions, or tone of voice
6
Q
are feelings and emotions the same
A
no
7
Q
what are feelings
A
- conscious experience of emotional reactions
- responses to thoughts and interpretations given to emotions based on experiences, memory, expectations, and personality
8
Q
cognitive interpretations
A
- how we think about or interpret an event affects how it is experienced
9
Q
reappraisal
A
- rethinking the meaning of emotionally changed events in ways that alter their emotional impact
- vebal expression clarifies perception
10
Q
Primary emotions
A
- basic emotions such as anger, joy, fear , and sadness
11
Q
mixed emotions
A
- feeling two or more conflicting emotions at the same time
12
Q
Intense and Mild Emotions
A
- emotions are experienced with different degrees of intensity
- under or overstated emotions can be problematic
13
Q
Intensity of emotions
A
- inability to express emotions properly can lead to social/environmental problems
14
Q
personality
A
- relationship between personality and the way we communicate
- traits and type influence empotional expression
15
Q
influences on emotional expression
A
- personality
- culture
- differences
- gender
- social conventions
- social media
- emotional contagion
16
Q
differences
A
- feelings/emotional responses to similar events
- rules for emotional expression individualist/collectivist orientations
17
Q
gender
A
- biological differences shape how men and women express emotions
18
Q
what is the best predictor for the ability to detect and interpret emotional expressions?
A
biological sex
19
Q
what are ways to express and clarify feelings in mediated messages
A
emoticons
20
Q
Social conventions
A
- the notion of acting in ways that are acceptable within our society
- social roles influence expression
21
Q
effects of social conventions
A
- we usually only express positive emotions
- emotions that may embarrass or threaten the face of others are suppressed (emotional labour)
22
Q
social media
A
- communicators generally express more emotions online rather than face to face
23
Q
Emotional contagion
A
- the process by which emotions are transfered from one person to another
- emotions are infectious
24
Q
expressing emotions can lead to
A
- multiple health, pyscochological , and relationship benefits
25
recognizing your feelings
- differing levels of awareness of emotional states
- identifying and labeling emotions is important
- tune in to physiological changes
- monitor thoughts, verbal, and nonverbal communication messages
26
ways to express feelings verbally include
- correct use of feeling owrds
- increased vocabulary
- dingle words
- describing what has happened to you
- describing what you'd like to do
27
considering where and when you express your feelings can lead to
more effective communication rather that immediate reaction
28
Guidelines for expressing emotions
- expand your emotional vocabulary
- consider where and when to express your feelings
- accept responsibility for your feelings
- be mindful of the communication channel
29
accept responsibility for your feelings
- should include "i "language
30
fallacies
- debilitative feelings that come from accepting irrational thoughts
31
irrational thinking and debilitative emotions include
fallacies
32
seven fallacies
- perfection
- approval
- shoulds
- overgeneralization
- causation
- helplessness
- catastrophic expectations
33
sources of debilitative emotions are
PHYSIOLOGY
- emotional memory
- self talk
34
emotional memory
- source of some threats lies in emotional memory
- seemly harmless events can trigger debilitative feelings
35
self-talk
- the process of thinking
- self talks interprets another behaviour
36
managing difficult emotions include
- facilitative emotions
- ruminating
- debilitative emotions
37
facilitative emotions contribute to
effective functioning
38
ruminating
- dwelling persistency on negative thoughts that, in turn, intensify negative feelings
39
Debiliatative emotions pervent
a person from functioning properly
40
how do you minimize debilitative emotions
- monitor your emotional reactions
- note the activating events
- record your self talk
- dispute your irrational beleifs
41
contructive expressions has a ___________ benefits for workers
positive
42
what is vital for success in the workplace
emotional intelligence
