Emotions and Communication

Question 1

What are emotions

Answer 1

• physical reactions to stimuli in the outside environment
• objectively measured by physiological responses activated by neurotransmitters and hormones in the body

Question 2

Bodily changes

Answer 2

• accompany strong emotions and intense conflict

Question 3

Flooding

Answer 3

• impedes problem solving

Question 4

Internal clues

Answer 4

• regarding emotional states
• gleaned from bodily changes

Question 5

Non-verbal reactions

Answer 5

• observable responses such as blushing, facial expressions, or tone of voice

Question 6

are feelings and emotions the same

Answer 6

no

Question 7

what are feelings

Answer 7

• conscious experience of emotional reactions
• responses to thoughts and interpretations given to emotions based on experiences, memory, expectations, and personality

Question 8

cognitive interpretations

Answer 8

• how we think about or interpret an event affects how it is experienced

Question 9

reappraisal

Answer 9

• rethinking the meaning of emotionally changed events in ways that alter their emotional impact
• vebal expression clarifies perception

Question 10

Primary emotions

Answer 10

• basic emotions such as anger, joy, fear , and sadness

Question 11

mixed emotions

Answer 11

• feeling two or more conflicting emotions at the same time

Question 12

Intense and Mild Emotions

Answer 12

• emotions are experienced with different degrees of intensity
• under or overstated emotions can be problematic

Question 13

Intensity of emotions

Answer 13

• inability to express emotions properly can lead to social/environmental problems

Question 14

personality

Answer 14

• relationship between personality and the way we communicate
• traits and type influence empotional expression

Question 15

influences on emotional expression

Answer 15

• personality
• culture
• differences
• gender
• social conventions
• social media
• emotional contagion

Question 16

differences

Answer 16

• feelings/emotional responses to similar events
• rules for emotional expression individualist/collectivist orientations

Question 17

gender

Answer 17

• biological differences shape how men and women express emotions

Question 18

what is the best predictor for the ability to detect and interpret emotional expressions?

Answer 18

biological sex

Question 19

what are ways to express and clarify feelings in mediated messages

Answer 19

emoticons

Question 20

Social conventions

Answer 20

• the notion of acting in ways that are acceptable within our society
• social roles influence expression

Question 21

effects of social conventions

Answer 21

• we usually only express positive emotions
• emotions that may embarrass or threaten the face of others are suppressed (emotional labour)

Question 22

social media

Answer 22

• communicators generally express more emotions online rather than face to face

Question 23

Emotional contagion

Answer 23

• the process by which emotions are transfered from one person to another
• emotions are infectious

Question 24

expressing emotions can lead to

Answer 24

• multiple health, pyscochological , and relationship benefits

Question 25

recognizing your feelings

Answer 25

• differing levels of awareness of emotional states
• identifying and labeling emotions is important
• tune in to physiological changes
• monitor thoughts, verbal, and nonverbal communication messages

Question 26

ways to express feelings verbally include

Answer 26

• correct use of feeling owrds
• increased vocabulary
• dingle words
• describing what has happened to you
• describing what you’d like to do

Question 27

considering where and when you express your feelings can lead to

Answer 27

more effective communication rather that immediate reaction

Question 28

Guidelines for expressing emotions

Answer 28

• expand your emotional vocabulary
• consider where and when to express your feelings
• accept responsibility for your feelings
• be mindful of the communication channel

Question 29

accept responsibility for your feelings

Answer 29

• should include “i “language

Question 30

fallacies

Answer 30

• debilitative feelings that come from accepting irrational thoughts

Question 31

irrational thinking and debilitative emotions include

Answer 31

fallacies

Question 32

seven fallacies

Answer 32

• perfection
• approval
• shoulds
• overgeneralization
• causation
• helplessness
• catastrophic expectations

Question 33

sources of debilitative emotions are

Answer 33

PHYSIOLOGY
- emotional memory
- self talk

Question 34

emotional memory

Answer 34

• source of some threats lies in emotional memory
• seemly harmless events can trigger debilitative feelings

Question 35

self-talk

Answer 35

• the process of thinking
• self talks interprets another behaviour

Question 36

managing difficult emotions include

Answer 36

• facilitative emotions
• ruminating
• debilitative emotions

Question 37

facilitative emotions contribute to

Answer 37

effective functioning

Question 38

ruminating

Answer 38

• dwelling persistency on negative thoughts that, in turn, intensify negative feelings

Question 39

Debiliatative emotions pervent

Answer 39

a person from functioning properly

Question 40

how do you minimize debilitative emotions

Answer 40

• monitor your emotional reactions
• note the activating events
• record your self talk
• dispute your irrational beleifs

Question 41

contructive expressions has a ___________ benefits for workers

Answer 41

positive

Question 42

what is vital for success in the workplace

Answer 42

emotional intelligence