Emotions and Communication Flashcards
What are emotions
- physical reactions to stimuli in the outside environment
- objectively measured by physiological responses activated by neurotransmitters and hormones in the body
Bodily changes
- accompany strong emotions and intense conflict
Flooding
- impedes problem solving
Internal clues
- regarding emotional states
- gleaned from bodily changes
Non-verbal reactions
- observable responses such as blushing, facial expressions, or tone of voice
are feelings and emotions the same
no
what are feelings
- conscious experience of emotional reactions
- responses to thoughts and interpretations given to emotions based on experiences, memory, expectations, and personality
cognitive interpretations
- how we think about or interpret an event affects how it is experienced
reappraisal
- rethinking the meaning of emotionally changed events in ways that alter their emotional impact
- vebal expression clarifies perception
Primary emotions
- basic emotions such as anger, joy, fear , and sadness
mixed emotions
- feeling two or more conflicting emotions at the same time
Intense and Mild Emotions
- emotions are experienced with different degrees of intensity
- under or overstated emotions can be problematic
Intensity of emotions
- inability to express emotions properly can lead to social/environmental problems
personality
- relationship between personality and the way we communicate
- traits and type influence empotional expression
influences on emotional expression
- personality
- culture
- differences
- gender
- social conventions
- social media
- emotional contagion
differences
- feelings/emotional responses to similar events
- rules for emotional expression individualist/collectivist orientations
gender
- biological differences shape how men and women express emotions
what is the best predictor for the ability to detect and interpret emotional expressions?
biological sex
what are ways to express and clarify feelings in mediated messages
emoticons
Social conventions
- the notion of acting in ways that are acceptable within our society
- social roles influence expression
effects of social conventions
- we usually only express positive emotions
- emotions that may embarrass or threaten the face of others are suppressed (emotional labour)
social media
- communicators generally express more emotions online rather than face to face
Emotional contagion
- the process by which emotions are transfered from one person to another
- emotions are infectious
expressing emotions can lead to
- multiple health, pyscochological , and relationship benefits
recognizing your feelings
- differing levels of awareness of emotional states
- identifying and labeling emotions is important
- tune in to physiological changes
- monitor thoughts, verbal, and nonverbal communication messages
ways to express feelings verbally include
- correct use of feeling owrds
- increased vocabulary
- dingle words
- describing what has happened to you
- describing what you’d like to do
considering where and when you express your feelings can lead to
more effective communication rather that immediate reaction
Guidelines for expressing emotions
- expand your emotional vocabulary
- consider where and when to express your feelings
- accept responsibility for your feelings
- be mindful of the communication channel
accept responsibility for your feelings
- should include “i “language
fallacies
- debilitative feelings that come from accepting irrational thoughts
irrational thinking and debilitative emotions include
fallacies
seven fallacies
- perfection
- approval
- shoulds
- overgeneralization
- causation
- helplessness
- catastrophic expectations
sources of debilitative emotions are
PHYSIOLOGY
- emotional memory
- self talk
emotional memory
- source of some threats lies in emotional memory
- seemly harmless events can trigger debilitative feelings
self-talk
- the process of thinking
- self talks interprets another behaviour
managing difficult emotions include
- facilitative emotions
- ruminating
- debilitative emotions
facilitative emotions contribute to
effective functioning
ruminating
- dwelling persistency on negative thoughts that, in turn, intensify negative feelings
Debiliatative emotions pervent
a person from functioning properly
how do you minimize debilitative emotions
- monitor your emotional reactions
- note the activating events
- record your self talk
- dispute your irrational beleifs
contructive expressions has a ___________ benefits for workers
positive
what is vital for success in the workplace
emotional intelligence
