NON THERAPEUTIC

Question 1

These behaviors can harm patient trust, increase anxiety, and lead to poor
communication.

Answer 1

NON-THERAPEUTIC COMMUNICATION

Question 2

Contradicting or arguing with the patient’s feelings or beliefs, which may
make them defensive

Answer 2

Disagreeing with the Patient

Question 3

Judging or making negative comments about the patient’s feelings or
choices.
• Example: “You shouldn’t feel that way

Answer 3

Expressing disapproval

Question 4

Protecting someone or something (like a hospital policy) instead of
acknowledging the patient’s concerns.
• Example: “Our doctors always do what’s best for patients.”

Answer 4

Defending

Question 5

Avoiding or shifting away from what the patient is trying to discuss.
• Patient: “I’m worried about my test results.“
• Radiographer: “How was your weekend?”

Answer 5

Changing the Topic

Question 6

Offering solutions without the patient asking, which can make them feel
powerless. Example: “If I were you, I would just relax

Answer 6

Giving unsolicited advice

Question 7

Ignoring or dismissing the patient’s concerns.

Answer 7

Rejection

Question 8

Giving unrealistic or overly optimistic statements.
• Example: “Don’t worry, everything will be fine,” when the outcome is
uncertain.

Answer 8

False Assurance