Networking Flashcards
Stakeholder concept
Organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who share the value of the organization
What is a shareholder?
An organization should create wealth and return as much of that wealth to its shareholders. Managers primarily objective is to drive profit for the company.
What is task conflict?
Conflict over how a task should be performed
Intragroup conflict
Conflict that occurs within a team
Intergroup Conflict
Conflict that occurs between two functions
Five modes of conflict resolution
Assert
Avoid
Accomodate
Collaborative
Compromise
What does a leader do in “accomodate” mode of conflict resolution?
Downplays disagreement, prioritizes the relationship
What is a downfall of the accomodate mode of conflict resolution?
The root cause is not actually addressed
What is the assert / force / compete mode?
Leader imposes a solution - good in crisis situations (Authoritarian)
What type of manager will collaborate to resolve a conflict
A team leader who will look for the “third way” for a win-win reoslution
Three types of negotiation
Soft, hard and principled
What is soft negotiation
Values relationships over outcomes
What is hard negotiation
Committed to winning even at cost of relationships
For what topics is hard negotiation appropriate?
Safey, Legal and ethics issues
What is interest-based relational negotiating?
Focus on the problem and mutually beneficial outcomes - separate people from positions
What is BATNA
Best Alternative to a Negotiated Agreement - knowing what you need, want and are willing to negotiate
What do effective communicators do?
Aware of the possibility of noise and plan ahead to minimize it
What is reframing?
Changing the way an audience sees or feels
