Network Troubleshooting Skills (Month 5) Flashcards
1
Q
Key Points
A
Gather as much information as you
Question users
Duplicate the problem
Identify all symptoms
Determine if anything changes
Define individual problem clearly
2
Q
- Develop Theory
A
Decide on what possibly has gone wrong.
Don’t forget the obvious
3
Q
- Test your theory
A
Try to rule out what you can.
E.g change network cables
4
Q
- Plan of Action
A
Once the cause is known, plan on what needs to be done in order to fix the issue.
5
Q
- Implement the solution
A
Follow the plan to fix the issue
6
Q
- Verify functionality
A
Check the solution is working and there are no other issues
7
Q
- Documentation
A
Document what was wrong, the plan to fix and whether it worked
8
Q
Types of scenarios
A
No access to internet
Servers, routers, gateways, firewalls, switches
