Business Documentation (Month 2)

Question 1

Legislation (UK)

Answer 1

The Data Protection Act 1998 (DPA)
The Computer Misuse Act 1990
General Data Protection Regulation 2018 (GDPR)
Health and Safety at Work Act 1974
The Equality Act 2010

Question 2

Business System Lifecycle

Answer 2

Strategy - study and analysis to form strategy

Plan - detailed steps & potential cost

Design - systems, services, applications, databases & user interfaces

Transition - implement new applications and systems

Operations - new system up, old system decommissioned. Maintain the new system and fix bugs.

Question 3

Standard Operating Procedures (SOP)

Answer 3

Security policies - details security procedures. All employees has access to these

Make sure these are easy to find and accessible to employees.
These are your keep the company, employees and customers safe

Question 4

Disaster Recovery Plan (DRP)

Answer 4

Details how to business will continue in the event of a disaster.
One thing to consider is the potential cost due to the impact and recovery.
This could be for a major disaster like a flood or a cyber disaster like data theft.

Question 5

Network Topology Documentation

Answer 5

Know how the network is laid out.
Document physical and logical topology.

Can help improve uptime and identify faults easily.

Question 6

Change Management Documentation

Answer 6

Includes when and how updates are implemented.
Could affect applications on new versions.
Documents how to test and how to roll out.
Effects such as user log outs, restarts will need to be considered before hand due to work efficiency

Question 7

Environmental policies

Answer 7

Include items such as Material Safety Data Sheets (MSDS), covering the handling and disposal of equipment and materials.

Example is HP laser jet printer cartridge.

Covers laptops and computer components being disposed correctly under the WEEE Regulations

AIM is to protect the environment as much as possible.