Communication (Month 2)

Question 1

Verbal Communication

Answer 1

Speaking to one or more people.
Can be face to face, telephone, using teams or zoom call conference.

Question 2

Non-Verbal Communication

Answer 2

Actions when you speak.
Can include facial expressions, hand gestures and movements, eye contact and touch

Question 3

Cultural Diversity in Communication

Answer 3

Understand that other cultures may not communicate the same.
They may not shake hands, understand your language.
Be patient and respectful

Question 4

Technical information to non-technical people

Answer 4

Be mindful they may not understand technical jargon.
Break down the complex issue into simple terms they may understand.

Question 5

Stakeholders

Answer 5

Start simple but increase level of expertise to determine their level.
Aim to communicate to them on their level rather than yourself.
Observe their non-verbal communication to understand them.

Question 6

Visualisation

Answer 6

Different styles appeal to different learners.
Give step to step visual representation, share your screen, send a video tutorial.
Helps them understand more clearly.

Question 7

Questions and Educate

Answer 7

Let then end user ask questions. Be patient and allow them to understand further.
Provide the information clearly and capable of their understanding.
Make it simple.

Question 8

Within the workplace

Answer 8

Build relationships with colleagues.
Helps to build trust between you and them.

Question 9

3 Areas to Develop

Answer 9

Ask the right questions
Repeat information back
Summarising