Negotiation Flashcards
1
Q
What is negotiation?
A
Individual attempts to resolve issue directly, face-to-face.
2
Q
What is the advantage over litigation?
A
Potentially the quickest, cheapest, most informal way of settling a dispute. (no lawyers)
3
Q
Disadvantages compared to litigation? 2
A
Confrontation
Still could go to court if not settled (costs)
4
Q
What situations could negotiation be used?
A
Noise
Faulty goods
Poor service
