Money Laundering vs Complaint Handling Procedure

Question 1

hat is your company’s complaint handling procedure

Answer 1

-write formally
-complaint goes to complaint handling officer (nominated person) at Lidl HO who will investigate and reply within 7 days
-28 days to action complaint
-Failing satisfactory resolution here complaints can be referred to an adjudicator

Question 2

What does your company have in place in relation to AML

Answer 2

-staff training
-verify client through ID checks
-my line manager is the nominated money laundering reporting officer appointed to report suspicious activity to the National Crime Agency
-retain records (5 years) to show how firm has complied with professional statement