Module 9 Flashcards
1
Q
Define communication
A
The process of understanding and sharing meaning
2
Q
Encoding
A
Function of the choice of words one uses To personalize a message
3
Q
Communication channel
A
Visual or auditory channel
4
Q
Triple bottom line
A
How a decision affects an org; economically, socially, and environmentally
5
Q
When planning a communication, what two factors are important to consider?
A
Language and audience
6
Q
Combative listening
A
When the listener is focused on what they, themselves, are going to say
