Module 4&5

Question 1

Explain Kurt Lewinsky phases of change

Answer 1

A three stage process allowing for organizational change. Unfreezing, change, freezing.

Question 2

Unfreezing

Answer 2

Involves overcoming inertia and dismantling the existing mind set. This involves getting over initial defense mechanism that people exhibit to avoid making a change.

Question 3

Change

Answer 3

Typically a period of confusion and transition in which People are unsure about the change and what happens in the future

Question 4

Freezing

Answer 4

The new mindset of the change begins to become the standard, and people’s comfort levels return to normal

Question 5

Proactive change

Answer 5

Shifting or transitioning of individuals, teams, and organizations from a current state to be desired future state before being incited by an event

Question 6

Reactive change

Answer 6

Shifting or transitioning of individuals, teams and organizations from a current state to a desired future state in response to an event.

Question 7

4 elements of Change management

Answer 7

Recognizing the changes in the broader business environment
Develop the necessary adjustments for the company’s needs
Train employees on the appropriate changes
Win the support of employees

Question 8

Key enablers to change

Answer 8

• Transparency and effective communication
• Effective education and training
• Personal counseling
• Monitoring the implementation
• Generic strategy

Question 9

Human capital management

Answer 9

Staffing, training and professional development, compensation, safety and health, employee and labor relations

Question 10

Human resource forecasting an organization’s human resource needs

Answer 10

Demand factors (how many workers do you need? How many qualified workers do you have?) supply factors (seasonal employees, interest rates/expansion plans, exchange rates/global, competitor forecast, industry growth, economic forecast)

Question 11

Management bridges the gap between operational strategy and HR

Answer 11

True

Question 12

HR management

Answer 12

Process of hiring, developing, motivating, and evaluating employees to achieve organizational goals. The goals and strategy of the firm’s business model form the basis for making HR management decisions.

Question 13

Organizational change

Answer 13

Company’s structure, strategy, policies, procedures, technology or culture. The change can be planned or swiftly unexpected

Question 14

Structural change

Answer 14

Has to do with changes in overall formal relationships within an organization.

Question 15

Technological change

Answer 15

Adjustment to existing or implementation of new technologies

Question 16

Culture change

Answer 16

Refers to adjustments to the typical patterns of thinking abs behaving within an organization

Question 17

Leadership strategies for change in organizations

Answer 17

Cost strategy that aligns with vision. Communicate effectively, empower employees, counter resistance, support employees, track progress

Question 18

Connors leadership styles

Answer 18

Anti-change leader, rational leader, panacea leader, bolt on, integrated leader, continuous leader

Question 19

Rational leader

Answer 19

Control change with logical planning

Question 20

Panacea leader

Answer 20

Communicate and motivate

Question 21

Bolt on

Answer 21

Add change to another project

Question 22

Integrate leader

Answer 22

Integrate human and cultural concerns with the strategy itself.

Question 23

Continuous leader

Answer 23

Consistent engagement of employees

Question 24

Creating a sense of urgency to facilitate change

Answer 24

Before creating the change, creating this urgency will make employees engage in implementing the change. This is done by communicating with employees on the importance of this change

Question 25

Organizational culture

Answer 25

Comes from the top of the business, through stories and symbols

Question 26

Why people resist change

Answer 26

Seen as a possible threat, disrupts habits, or affect their power and influence in the organization

Question 27

Confirmation bias

Answer 27

Manipulate new info and facts until they match their preconceived notions

Question 28

Self serving bias

Answer 28

Another common bias is the tendency to take credit for success while passing blame on external factors

Question 29

Belief bias

Answer 29

Deciding before having all the facts

Question 30

Freaking

Answer 30

Select the context and perspective on a given issue

Question 31

Causality

Answer 31

Identify patterns of cause and effect to explain relationship (when there’s no actual relation)

Question 32

Impression management theory

Answer 32

Goal directed conscious or unconscious process in which people attempt to influence the perceptions of others about a person, object, or event. Performed by controlling or shaping info in social interactions

Question 33

5 factors of basic personality traits

Answer 33

Openness to experience, conscientiousness, extroversion, agreeableness, neuroticism

Question 34

Key points when leading change

Answer 34

Listen to naysayers, is your change revolutionary?, involve those around you in planning the change, asses your credibility, present data to your audience, Appeal to your audience, appeal to Audiences ideals, under the reasons for resistance

Question 35

Perception process

Answer 35

Objects presented in the world, person observes, used perception to select objects, organize perception objects, interprets perception, then respond