Module 8: Professionalism behavior

Question 1

4 elements studied under “organizational behavior”

Answer 1

(1) People
(2) Structure
(3) Technology
(4) Environment

Question 2

refer to different employees working in organizations

Answer 2

people

Question 3

are required to properly study and understand the nature of their different employees

Answer 3

Managers

Question 4

is related to the roles and relationship of different individuals working in an organization.

Answer 4

Structure

Question 5

is the one with the help of which employees are able to perform their task effectively.

Answer 5

Technology

Question 6

is a crucial part of organization behavior.

Answer 6

Environment

Question 7

refers to organization culture, its structure and its resources.

Answer 7

Internal environment

Question 8

includes various political, social, economic, cultural and technological factors

Answer 8

External environment

Question 9

is conformance to the norms and expectation of a profession, organization and role.

Answer 9

professionalism

Question 10

is a form of etiquette in the workplace that is linked primarily to respectful and courteous conduct.

Answer 10

professional behavior

Question 11

The Basic characteristics of Professionalism:

Answer 11

• show up at work everyday and on time
• maintain good hygiene
• dress appropriately
• follow the rules
• understand that your employers expect “full day’s work for a full day’s pay”

Question 12

Maintain a reasonable professional appearance and level of personal hygiene.

Answer 12

Appearance, Grooming, and Hygiene

Question 13

The how-know, talent and fundamental knowledge required of a role.

Answer 13

Competence

Question 14

Actively contributing to conversation, decision making, strategy and work in line with the expectations of your role.

Answer 14

Engagement

Question 15

Adherence to the social norms of a culture, society and organization. Example, shaking hands with a customer.

Answer 15

Social Norms

Question 16

Taking an appropriate level of care in executing your duties. Example. An accountant who double checks all works such that they rarely make big mistakes.

Answer 16

Diligence

Question 17

Reasonable use of time.

Answer 17

Time management

Question 18

Reasonable use of resources.

Answer 18

Resource management

Question 19

Producing a reasonable amount of output in an hour of work.

Answer 19

Productivity

Question 20

The ability to continue to be productive without direction.

Answer 20

Self direction

Question 21

Following direction, instruction and rules.

Answer 21

Conformance

Question 22

Communicating anything you feel is important as opposed to keeping things secret.

Answer 22

Candor

Question 23

The ability to endure stress, criticism and office politics without loss of motivation, engagement or productivity.

Answer 23

Personal Resilience

Question 24

Engaging customers in a friendly and flexible way such that they are unlikely to become difficult.

Answer 24

Respect for the customer

Question 25

Cooperating and Building up others.

Answer 25

Teamwork

Question 26

An earnest desire for your organization to succeed.

Answer 26

Loyalty

Question 27

Telling the truth even if it is inconvenient

Answer 27

Honesty

Question 28

Taking reasonable steps to manage risk

Answer 28

Risk management