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HUMAN BEHAVIOR IN ORGANIZATION > Module 1: Human Behavior in Organization > Flashcards

Module 1: Human Behavior in Organization Flashcards

Organizational Behavior Social Environment Macro Social Environment Forces Generalist Practice Generalist Social Worker Seven Steps Planned Change Process Top five personal qualities Basic terms taken from Social System Theories

1
Q

is defined as the systematic study and application of knowledge about how individuals and groups act within the organization where they work.

A

Organizational Behavior

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2
Q

is an inherently complex subject matter which pertains to the manner and reasons behind people’s actions.

A

Human Behavior

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3
Q

is the sum total of social and cultural conditions, circumstances, and human interactions that encompasses human beings.

A

Social environment

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4
Q

involves communities, organizations, and groups and how these systems affect people.

A

Macro Social Environment

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5
Q

is a number of people who have something in common that connects them in some way that distinguishes them from others.

A

Community

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6
Q

Enumerate the four forces in macro social environment

A

(1) Social forces
(2) Economic forces
(3) Political forces
(4) Social institutions

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7
Q

are values and beliefs held by people in the social environment that are strong enough to influence people’s activities.

A

Social forces

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8
Q

are the resources that are available, how they are distributed, and how they are spent. This involves how taxes are spent at the national level.

A

Economic forces

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9
Q

are the current governmental structures, the laws to which people are subject, and the overall distribution of power among the population. Reflected in laws and public policies.

A

Political forces

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10
Q

establish expectations and requirements for expected behavior, and govern these through policies and laws.

A

Social institutions

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11
Q

is defined as the use of the problem solving to intervene with systems of various sizes, including individuals, families, groups, organizations and communities.

A

Generalist practice

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12
Q

Enumerate the Generalist Social Workers

A

(1) Individuals
(2) Couples
(3) Families
(4) Groups
(5) Organizations
(6) Communities

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13
Q

Individuals engage work…

A

face to face, with a single person

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14
Q

Couples engage work..

A

work with couples, whole family or household

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15
Q

Families engage work…

A

work with group (treatment/support)

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16
Q

Groups work…

A

work with committees or task groups

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17
Q

Organizations work…

A

work with agency or network of agencies

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18
Q

Communities work…

A

work with legislators or policy makers

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19
Q

are employed by social service agencies.

A

Social workers

20
Q

are integral parts of larger communities in the macro social environment.

A

Agencies

21
Q

must understand how social service organizations and communities function both together and independently.

A

Workers

22
Q

must know how organizational and community systems work in order to improve how they provide resources and services.

A

Practitioners

23
Q

Enumerate the Seven Step Planned Change Process

A

(1) Engagement
(2) Assessment
(3) Planning
(4) Intervention
(5) Evaluation
(6) Termination
(7) Follow up

24
Q

is the process of establishing a positive professional relationship between the worker and the client.

A

Engagement

25
Q

is the identification of the “nature and extent of client needs and concerns, as well as critical information about client resources and supports and other environment factors”

A

Assessment

26
Q

is the process of identifying goals, rationally considering various ways to implement them, and establishing specific steps to achieve them.

A

Planning

27
Q

is the actual doing or implementation of the plan. It concerns applying skills you will learn in practice classes to achieve goals.

A

Intervention

28
Q

is the appraisal of the effectiveness of the plan and its implementation.

A

Evaluation

29
Q

is the ending of the social worker-client relationship. Virtually all relationships come to an end.

A

Termination

30
Q

is the retrieval of information about a client’s functioning after the intervention has been terminated.

A

Follow-up

31
Q

Enumerate the top five personal qualities/skills

A

(1) Communication skills
(2) Honesty/Integrity
(3) Interpersonal skills
(4) Motivation/Initiative
(5) Strong work ethic

32
Q

Enumerate the Basic terms from Social System Theories

A

(1) A System
(2) Boundaries
(3) A Subsystem
(4) Homeostasis
(5) Roles
(6) Relationships
(7) Input
(8) Output
(9) Negative/Positive feedback
(10) Interface
(11) Differentiation
(12) Entropy
(13) Negative Entropy
(14) Equifinality

33
Q

is a set of elements that are orderly, interrelated, and a functional whole.

A

System

34
Q

are borders or margins that separate one entity (for example, a system) from another.

A

Boundaries

35
Q

is a secondary or subordinates system. It may be thought of as a smaller system within a larger system.

A

Subsystem

36
Q

is the tendency for a system to maintain a relatively stable, constant state of balance.

A

Homeostasis

37
Q

is “a socially expected behavior patter determined by an individual’s status” and expectations in a particular group or society.

A

Roles

38
Q

is the dynamic interpersonal connection between two or more persons or systems that involves how they think about, feel about, and behave toward each other.

A

Relationships

39
Q

is the energy, information, or communication flow received from other systems. You received input from instructors regarding class assignments.

A

Input

40
Q

is what happens to input after it’s gone through and been processed by some system.

A

Output

41
Q

Feedback is a special form of input where a system receives information about the system’s own performance.

A

Negative and Positive Feedback

42
Q

is the point where two systems (including individuals, families, groups, organizations, or communities) come into contact with each other, interact and communicate.

A

Interface

43
Q

is a system’s tendency to move from a simple to a more complex existence.

A

Differentiation

44
Q

is the natural tendency of a system to progress toward disorganization, depletion, and death. The idea is that nothing lasts forever.

A

Entropy

45
Q

characterizes the agency as it grows to serve over one hundred clients and adds new programs.

A

Negative Entropy

46
Q

refers to the fact that there are many different means to achieve the same end.

A

Equifinality

HUMAN BEHAVIOR IN ORGANIZATION (9 decks)

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