Module 8: Employees Behavior

Question 1

is the way that an employee conducts themselves at work. This is influenced by personality and the leadership, culture and controls of an organization

Answer 1

Employees behavior

Question 2

The degree to which employee direct energy towards their work.

Answer 2

Motivation

Question 3

Employees who adhere to the norms of a professional and organization\

Answer 3

Professionalism

Question 4

The care with which an employee executes their responsibilities. Example a careful investigation of a problem as opposed to jumping to conclusion.

Answer 4

Diligence

Question 5

The degree to which the employee contributes to things.

Answer 5

Engagement

Question 6

The degree to which the employee strictly affords the customer respects , even in difficulty situation.

Answer 6

Respect for the customer

Question 7

Destructive behavior that technically remains within the rules.

Answer 7

Passive aggression

Question 8

A candid employee who says what they think.

Answer 8

Candor

Question 9

The ability to endure stress without loss of composure or motivation.

Answer 9

Personal resilience