Module 8 Defining Solution

Question 1

The gap analysis process

Answer 1

Systematic process where current state is compared with target state in order to identify where differences and where changes need to be made

Question 2

POPIT and gap analysis

Answer 2

POPIT helps structure gap analysis activities

Processes- process and task definitions

Organisation- what’s management, structure, culture like- is change taken well

People- looking at skills, is training often, salary level, incentivised

IT- what is software like- is it easy for customers

Question 3

Formulating options

Answer 3

Result of gap analysis is a List of business requirements- most likely at ‘what’ level and not detailed

Once gaps are understood, options need to be explored- must be feasible financially and technically

Options must be considered holistically- changes need to account how it’ll affect everyone

Question 4

Formulating options
2 OPTIONS

Answer 4

Business options- explore what the proposed solution would include in terms of functionality for the business

Technical options- consider how solution is implemented in terms of technical infrastructure

Question 5

When formulating options

Answer 5

Identify possible options
Shortlist options
Evaluate shortlist options
Produce business case

Question 6

Design thinking stages

Answer 6

Emphasise- investigation techniques, personas, customer journeys mapping - how does this solution/product solve a customers problem?

Define- storytelling and problem framing- perspective analysis

Iterate- brainstorming- divergent and convergent thinking- mindmapping

Prototyping- creating, trying something

Evaluate- analysis, reflective learning

Create- experimentation, feedback and review

Question 7

Divergent and convergent thinking

Answer 7

Divergent thinking- thought process used to generate creative ideas by exploring many possible situations

Convergent thinking- focuses on coming up with the single well-established answer to a problem