Module 1 Flashcards
What is outsourcing
Obtaining services from a supplier externally
Benefits of outsourcing
Overall cost savings
Higher quality
Long term investment not required
No support staff/no infrastructure
Drawback to outsourcing
Communication issues (language barriers)-poor execution/ work culture
Geographically separated teams
Quality
Competitive advantage of using IT
3 factors
The needs of the business must drive the development of the IT systems
Implementation of an IT system must be accompanied by the necessary business changes
Requirements for IT systems must be defined and understood
Pros of an internal BA
Less costly
No need to transfer knowledge it is internal
Possess+develop specific business knowledge and understanding of the organisation which external BA won’t
Pros of an external BA
Use on an as-needed basis
- overall cost is lower
Provide objective view of the company
Principles of business analysis
Root causes not symptoms which can lead to preventative measures being out in place
Business improvement not IT system change
OPTIONS NOT SOLUTIONS
Entire business change lifecycle not just requirements definition
Negotiations not avoidance- negotiate conflict between diff teams
What is the BA role
An advisory role that carries out services within the BASF in order to ensure the deployment of business changes and use of technology in line with the needs of an organisation
What is a BA
Ensures there is alignment between business needs and business change solutions
Acts as a bridge between IT team and the business
Uncovers root causes of problems identifies issues and ensures an solution will align with business needs
A BA focuses within the business change lifecycle
Business change lifecycle
Assessing the change- understand the impact of the change from different perspectives e.g IT,sales
Vision of the change has been developed e.g seeing how the new software will improve customer satisfaction
Compelling stories that explain the result of changes
Planning the change-
Activities to implement change are identified, resourced and scheduled
Activities to communicate with and engage the support of stakeholders
Implementing the change-
Activities to make the change happen move from planning into action
Change teams are formed to handle activities
Individuals experience the change and apart to it- may need support to help adapt
Embedding the change- change is accomplished, achievements are celebrated
Those still working through their changes are given support to help them transition to new ways of working
Implementations of a business change may require support from BA including task such as
Writing procedure manuals and user guides
Training business staff in the use of the new processes and IT systems
Defining job roles and writing job descriptions
Providing ongoing support as the business as staff begin to adopt the new unfamiliar approach
