Module 4 Flashcards
The business analysis service framework
Situation investigation and problem analysis
Requirements definition
Feasibility assessment and business care development
Business process improvement
Business acceptance testing
Business change deployment
Situation investigation and problem analysis
BA may be presented with informal/formal statements of problem which is incomplete
BA have to investigate business situations in order to determine where the root causes of the problem lie and ensure symptoms of the problem are not confused with underlying, real issues e.g may have in Italy been IT issues, but day 2 script inconsistency so sales people had different scripts so different results
Key techniques to deliver this is shadowing people, workshops
Feasibility assessment and business case development
This is examining the problem/opportunities ad the potential solutions identified.
Developing business options to address these issues and evaluating these options for feasibility
Options may include changes to business processes, management structures and IT systems.
Feasibility test- is it technically and financially feasible?
Ke techniques to deliver this- workshops, shadowing
Business process improvement
Business process indicated by having an event, concludes when the goal of the process has been achieved.
Business process view of a situation cuts across departments and roles in order to show more result-orientated views AS IS
Requirements definition
Analysing defining requirements that are to be fulfilled by business/It system
Business acceptance testing
Making product ready before launch
Business change deployment
When there’s a change in the business, needs to be an acceptance that the change will impact numerous people e.g using a new system
As a BA need to implement change effectively, which doesn’t have a big negative impact on people
Key techniques- user role modelling. Training needs analysis, training material development and business readiness assessment
Stakeholder engagement
Not included in BASF- auxiliary service
