Module 6 - Understanding Consumer Buying Behaviour Flashcards
Consumer decision making is essentially a(n) ____ process.
A. search.
B. problem-solving.
C. involvement.
D. evaluation.
E. satisfaction.
The correct answer is B. See section How Consumers Make High-Involvement Purchase Decisions?
Which of the following statements is TRUE?
A. Both the decision-making process and the level of involvement are under the marketer’s control.
B. The decision-making process, but not the level of involvement, is under the marketer’s control.
C. The level of involvement, but not the decision-making process is under the marketer’s control.
D. Neither the decision-making process nor the level of involvement is under the marketer’s control.
E. None of the above is true.
Question not answered The correct answer is D. See section The Psychological Importance of the Purchase Affects the Decision-Making Process.
The five mental steps in the high-involvement decision-making process are said to occur in the following order:
A. Information search, alternative evaluation, problem identification, purchase, post-purchase evalua-tion.
B. Post-purchase evaluation, problem identification, information search, alternative evaluation, pur-chase.
C. Problem identification, information search, alternative evaluation, purchase, post-purchase evalua-tion.
D. Alternative evaluation, problem identification, information search, purchase, post-purchase evalua-tion.
E. Problem identification, alternative evaluation, information search, purchase, post-purchase evalua-tion.
Question not answered The correct answer is C. See section How Consumers Make High-Involvement Purchase Decisions?
The time involved in seeking product information is referred to as:
A. product commitment time.
B. delay cost.
C. psychological cost.
D. transferred time cost.
E. the opportunity cost of time.
The correct answer is E. See section Information Search.
What is the difference in the function provided to consumers by commercial sources as compared to personal and public sources of information?
A. Commercial sources legitimise the product, while personal and public sources inform consumers about the product’s existence.
B. Commercial sources inform consumers about products and their features, while personal and public sources legitimise the purchase.
C. Commercial sources are the primary source of information, while personal and public sources serve as secondary sources.
D. Commercial sources of information provide quantitative information about products, while personal and public sources provide qualitative information.
E. Commercial sources provide formal data about a product, personal and public sources provide informal feedback.
The correct answer is B. See section Information Search.
Consumers evaluate each of the brands under consideration on a limited number of product:
A. guidelines.
B. qualifiers.
C. attributes.
D. aggregates.
E. choices.
The correct answer is C. See section Evaluation of Alternatives.
All of the following are examples of psychological or social forces affecting consumer behaviour EXCEPT:
A. perception and memory.
B. needs and attitudes.
C. benefits sought.
D. culture.
E. social class.
The correct answer is C. See section Why People Buy Different Things.
Consumers who routinely buy from the same store because their experiences with that store have been positive over time are said to have:
A. psychological costs.
B. psychological commitment.
C. source commitment.
D. reciprocal expectations.
E. patronage loyalty.
The correct answer is E. See section Purchase.
Which of the following is an example of an availability attribute which consumers use to evaluate alternative products?
A. Cost of installation.
B. Cost of extras.
C. Reputation of brand.
D. Status image.
E. Carried by local stores.
The correct answer is E. See section Evaluation of Alternatives.
Which of the following is an example of a social attribute which consumers use to evaluate alternative products?
A. Fashion.
B. Delivery time.
C. Credit terms.
D. Dependability.
E. Cost of extras.
The correct answer is A. See section Why People Buy Different Things.
In low-involvement purchasing, consumers:
A. evaluate, then act.
B. postpone action.
C. act, then evaluate.
D. act, then suffer cognitive dissonance.
E. seek peer approval before acting.
The correct answer is C. See section Low-Involvement Purchase Decisions.
What do you think should be the primary advertising medium for marketing a particular brand of personal computers for household use?
A. Commercial television, because of the need to reach the maximum number of people in the market area.
B. Printed advertisements (such as newspaper or magazine advertisements), because of the need to provide detailed information to a highly involved market segment.
C. Radio, because it allows for segmentation by lifestyle (such as classical stations and the like).
D. Point-of-purchase displays, because that is where consumers really make this kind of decision.
E. Electronic billboards, because these represent the technological element inherent in computers.
The correct answer is B. See section How Consumers Make High-Involvement Purchase Decisions?
The reason why the television is often the primary medium for low-involvement products is because it facilitates:
A. perceptual vigilance.
B. perceptual defence.
C. passive learning.
D. impulse buying.
E. inertia.
The correct answer is C. See section Advertising and Promotion Decisions.
Categorisation and integration are what type of mental processes?
A. Short-term memory.
B. Long-term memory.
C. Perceptual organisation.
D. Perceptual selection.
E. Retrieval.
The correct answer is C. See section Perceptual Organisation.
Which type of model is the one developed by Martin Fishbein?
A. Non-compensatory model.
B. Diffusion model.
C. Compensatory model.
D. Product life cycle model.
E. Lexicographic model.
The correct answer is C. See section Fishbein Model.
From the perspective of a marketing manager, the Fishbein model is most valuable because it:
A. sets minimum standards for each important attribute.
B. is a good example of a JND process.
C. is the best example of a lexicographic process.
D. provides quantitative attitude scores.
E. provides qualitative attitude assessments.
The correct answer is D. See section Fishbein Model.
Elements of the Fishbein model include all of the following EXCEPT:
A. actions.
B. attributes.
C. beliefs.
D. importance evaluations.
E. All of the above are elements of Fishbein’s model.
The correct answer is A. See section Fishbein Model.
All of the following are examples of social influences on consumers EXCEPT:
A. different social class.
B. family situations.
C. reference groups.
D. attitudes.
E. peer groups.
The correct answer is D. See section Why People Buy Different Things.
Kellogg’s cereals could try to convince consumers that oat cereals help to lower cholesterol. If it did this, which attitude change strategy would it be using?
A. Advertising would draw on basic social values.
B. Link the product to an involving issue.
C. Add an important feature to the product.
D. Tie the product to a personally involving situation.
E. Add a new product to the product line.
The correct answer is B. See section Strategies to Increase Consumer Involvement.
Lifestyle data are essentially tools for:
A. segmenting markets.
B. measuring attitudes.
C. measuring purchase intention.
D. analysing demographic trends.
E. none of the above.
The correct answer is A. See section Lifestyles.
Describe each of the four types of purchasing decision.
Describe briefly the five steps consumers go through when purchasing high-involvement products or services.
How does low-involvement purchase behaviour differ from high-involvement purchase behaviour?
What are the marketing implications of low-involvement purchasing?
Describe the Fishbein model by using an example.
What is the difference between a compensatory and a non-compensatory model?
Noncompensatory Attitude Models
As suggested by Exhibit 6.9, the mental processes involved in forming an attitude are quite complex because consumers must evaluate each alternative brand on every attribute. In some purchase situations, particularly with low-involvement products, consumers may adopt a simpler approach and evaluate alternative brands on only one attribute at a time. Such an approach is noncompensatory because a poor evaluation of a brand on one attribute cannot be offset by a strong evaluation on another. For instance, one noncompensatory model, the lexicographic model, suggests that consumers evaluate brands on the most important attribute first. If one brand appears clearly superior on that dimension, the consumer selects it as the best possible choice. If no brand stands out on the most important attribute, the consumer evaluates the alternative brands on the second most important attribute, and so forth.12
How do demographics and lifestyle have an impact on buying behaviour?
Demographics:
Demographics influence
- the nature of consumer wants and needs
- Their ability to buy products to satisfy their wants and needs
- The perceived importance of various attributes or choice criteria
- Consumers attitudes toward and preferences for different products and brands
Lifestyle
- People in the same demographic don’t necessary live their lives in the same way
- The patterns of activities, interests and opinions and the behaviors that results are referred to as lifestyle
- To obtain lifestyle data consumers are asked whether they agree or disagree with a series of statements
- Some people say that there are five lifestyle segments
- Adapters – older but keep open mind
- Traditionalists – older, resist change
- Pressured – mainly women who face family and financial pressure
- Achievers – they have achieved some of the success strivers want, status conscious
- Strivers – hectic 30 something’s, materialistic, strive for success