Module 4 - Environmental Analysis: Tools to Identify Attractive Markets Flashcards

1
Q

What are the major problems in terms of the planet’s natural environment?

A
  • Earth’s overall health is declining
  • Development of green products as a response to problems
  • Problems could be opportunities to respond to consumer fears and govt regulations
  • Implications of trends in physical environment for market attractiveness
  • Attractive opportunities for green goods and services
  • Global warming will effect products and services dependant upon weather
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2
Q

What are green products?

A

Businesses also have seen opportunities in developing thousands of green products (those that are environmentally friendly) such as phosphate-free detergents, tuna caught without netting dolphins, organic fertilisers, high-efficiency LED lighting, recycled paper, and clothes made from 100 per cent organic cotton and coloured with nontoxic dyes.

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3
Q

What kinds of risk derive from a change in a country’s regulatory environment?

A

Business regulations reflect a country’s economic maturity and political philosophy

  • Political risks include seizure of assets
  • Other risks include import restrictions and price controls
  • Over-regulation produces inefficiencies, restricts entry by new competitors and creates inflationary pressures
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4
Q

What are some of the more important opportunities resulting from technological innovation?

A

Trends in electronics/telecoms

  • Revolutionized how businesses operate, how goods and services and ideas – how individuals interact with each other
  • Cost of communicating has dropped considerably
  • Convergence of computing, telecoms and entertainment

Implications of technology trends

  • Changes in technology have always created attractive new markets e.g. ford’s model T made travel easier
  • Impact on marketing communications, distribution, packaging and market research
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5
Q

Describe what an opportunity/threat matrix is and how it can be used to help management identify, evaluate and respond to environmental events.

A

The opportunity/threat matrix enables the examination of a large number of events in such a way that management can focus on the most important ones. Thus, events such as number 4 in the exhibit, with a high probability of occurring and having a high impact should be closely monitored. Those with a low probability of occurrence and low impact, such as number 3 in the exhibit, should probably be dropped, at least for the moment. Events with a low probability/high impact (number 1) should be re-examined less frequently to determine whether the impact rating remains basically sound.

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6
Q

What are the major trends in the world’s population?

A
  • The worlds population has grown 300% in the last 50 years
  • Most of the increase is in poorer regions
  • Age structure is also changing – more old people
  • Movement from rural to urban
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7
Q

One result of change in the demographic/economic environment would include:
A.increased utilisation of healthcare facilities and growth of the pharmaceutical industry as a result of the ageing population.
B.a movement toward strict liability doctrines with regard to consumer injuries.
C.a decrease in the time required to bring a product from incubation to commercialisation.
D.movement toward greater valuation of leisure time and less emphasis on work for its own sake.
E.greater homogeneity of cultural styles throughout the world.

A

A

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8
Q

The sum total of all expenditures made on final products, which is used to measure economic growth, is the:
A.consumer price index.
B.national trade balance.
C.foreign trade balance.
D.net national product.
E.gross national product/gross domestic product.

A

E

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9
Q

13 The greying of the population in many developed countries is an example of which component of the macro environment?
A.the natural environment.
B.the technological environment.
C.the demographic environment.
D.the regulatory environment.
E.the sociocultural environment

A

C

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10
Q

14 A recent government survey concluded that, in the UK, four out of five adults want to follow a healthy diet. This is an example of which component of the macro environment?
A.the natural environment.
B.the technological environment.
C.the demographic environment.
D.the regulatory environment.
E.the sociocultural environment.

A

E

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11
Q

15 When Apple saw music downloads over the internet as a marketing opportunity, this emerged from changes in which component in the macro environment?.
A.the natural environment.
B.the technological environment.
C.the demographic environment.
D.the regulatory environment.
E.the sociocultural environment

A

B

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12
Q

16 Using the opportunity/threat matrix, management should focus on those events that have ____ probability of occurrence and ____ impact:
A.low, high.
B.low, low.
C.high, high.
D.high, low.
E.the matrix does not provide such guidance.

A

C

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13
Q

17 Which of the following aspects of marketing practice have been affected by technological developments? I. marketing communications II. distribution III. marketing research
A.I and II.
B.II and III.
C.I and III.
D.I, II and III.
E.none of these aspects of marketing practice have been affected

A

D

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14
Q

18 An example of the sociocultural environment is the:
A.greenhouse effect that may lead to a global warming trend, affecting farm production worldwide.
B.increased utilisation of healthcare facilities and growth of the pharmaceutical industry, as a result of the ageing population.
C.the evolution of mobile internet.
D.the decline in consumer spending as a result of the credit crunch.
E.change in the attitude of consumers toward healthcare costs.

A

E

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15
Q

The major components of the macroenvironment include:
A. sociological, political, economic, geographic and psychological.
B. technological, sociocultural, demographic, regulatory, natural and economic.
C. national, cultural, subcultural, international and domestic.
D. tertiary, secondary, primary and local.
E. global, regional, national, domestic, state and local.

A

B

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16
Q

Given today’s ‘green’ trend, to profit from the threats to the physical environment, firms should:
A. continue to ignore all but the legally required actions.
B. support legislation to repeal oppressive pollution laws.
C. develop products or promotional campaigns that tout their good citizenship.
D. move their offensive operations to countries that have minimal pollution laws.
E. spend whatever it takes to be a model of non-polluter.

A

C

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17
Q

The sudden reversal of its policies by the Mexican government to encourage foreign investment in Mexico is an example of which of the components of the macroenvironment?
A. Technological environment.
B. Regulatory environment..
C. Natural environment.
D. Demographic environment.
E. Sociocultural environment.

A

B

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18
Q

Was the installation of catalytic converters by US car manufacturers to reduce the pollution of car emissions into the atmosphere a:
A. voluntary action caused by concern for the natural environment?
B. voluntary action caused by pressure from the sociocultural environment?
C. voluntary action caused by advances in the technological environment?
D. involuntary action caused by changes in the regulatory environment?
E. involuntary action caused by changes in the demographic/economic environment?

A

D

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19
Q

The trend that started in the 1970s, with a reduction in the administrative and legal barriers to competition, is called:
A. administered competition.
B. fragmentation.
C. nationalisation.
D. deregulation.
E. deindustralisation.

A

D

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20
Q

A significant result of technological advancement is:
A. the replacement or decline of certain industries.
B. a change in country population.
C. an increase in country GNP.
D. an increase in attention to the physical environment.
E. an increase in attention to the political/legal environment.

A

A

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21
Q

By the year 2040, it is expected that the population aged ____ will represent approximately half of the world’s population.
A. 20–29.
B. 30–39.
C. 40–49.
D. 50–59.
E. 60+

A

E

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22
Q

The economic performance of a country is measured by the:
A. consumer price index.
B. national trade balance.
C. foreign trade balance.
D. net national product.
E. gross domestic product.

A

E

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23
Q

What kind of purchases do interest rates effect?
A. Alcohol.
B. Food.
C. House and car.
D. Gas.
E. Beauty supplies.

A

C

24
Q

The decrease in lag time between ideas, invention and commercialisation relates to the ____ environment.
A. economic.
B. technological.
C. political.
D. sociocultural.
E. physical.

A

B

25
Q

The devaluation of the Japanese yen over the US dollar allows Japanese automakers to offer better deals in selling and leasing their cars. This an example of which of the components of the environment?
A. Interest rates.
B. Currency exchange rates.
C. Unemployment rates.
D. Technological change.
E. Discount rates.

A

B

26
Q

The decrease in lag time between ideas, invention and commercialisation relates to the ____ environment.
A. economic.
B. technological.
C. political.
D. sociocultural.
E. physical.

A

B

27
Q

In order for a pharmaceutical company to continue developing new drugs, which environment should they be most concerned with?
A. Demographic.
B. Sociocultural.
C. Economic.
D. Technological.
E. Physical.

A

D

28
Q

Technological developments are having a profound impact on what marketing practice?
A. Marketing communications.
B. Distribution.
C. Packaging.
D. Marketing research.
E. All of the above.

A

E

29
Q

All of the following are examples of green products, except:
A. phosphate-free detergent.
B. low-fat foods.
C. organic fertilisers.
D. high-efficiency light bulbs.
E. recycled paper.

A

B

30
Q

For a real estate investor, the most important trend to monitor would be:
A. demographic.
B. sociocultural.
C. economic.
D. technological.
E. natural.

A

C

31
Q

All of the following are examples of macroenvironmental trends, EXCEPT:
A. casual dress in the workplace.
B. the graying of America.
C. failing of dot-com companies.
D. global warming.
E. increase in Internet traffic.

A

C

32
Q

All of the following are examples of sociocultural trends, EXCEPT:
A. the aging population.
B. the popularity of natural foods.
C. increase in exercise for both genders.
D. the lowering of fat and cholesterol.
E. casual dress in the workplace.

A

A

33
Q

Which of the following might be the best place to find demographic information?
A. Trade associations.
B. Trade magazines.
C. The census.
D. Government sources.
E. The business press.

A

C

34
Q

Which area of the opportunity/threat matrix should a company focus the majority its attention?
A. Bottom right.
B. Bottom left.
C. Top right.
D. Top left.
E. All of the above.

A

B

35
Q

Drinking water pollution (contamination) has become a serious problem in many countries. What opportunities does this present for a variety of industries, in terms of both products and equipment?

A

Water contamination creates a variety of business opportunities, examples of which are the sale of bottled water to households and businesses for drinking, water purification systems to businesses using water as a raw material and water purifica- tion systems to municipalities. The above uses would require a variety of containers, chemicals and machinery.

36
Q

Over the last few decades, more and more countries have deregulated an increasing number of industries, including the airline industry. How did deregulation affect the structure of such an industry? How was the role of marketing affected in this industry? What elements of the marketing mix have become more or less important as a result of this deregulation?

A

Deregulation typically makes an industry more competitive, with an increase in the number of firms. At the outset, emphasis is placed on improved pricing practices, cost reductions, product/service differentiation including new-product development and increased emphasis on customer satisfaction. A few years later, strategies centre on pricing, strategic alliances and the development of market power. All of the marketing-mix elements are affected by deregulation – product, place (distribution), price and promotion (advertising, personal selling promotion and publicity).

37
Q

Suppose you have been hired as a marketing consultant by Stouffer’s Foods, the manufacturer of the Lean Cuisine line of low-calorie frozen entrées. How might the demographic trends and the changes in family structure discussed in this module affect each of the 4 Ps in Stouffer’s strategic marketing programme? What adjustments should the company be prepared to make in its marketing programme?

A
38
Q

The president of a large manufacturer of household appliances (such as dishwashing machines, refrigerators, washers and dryers that are manufactured and sold in the United States, Japan, Mexico and Europe) has asked you to develop a system for monitoring and evaluating the impact of major environmental trends on his company’s strategies and programmes. Briefly describe your proposed system in terms of how you would organise your scanning activities, identify environmental issues and evaluate the impact of each.

A
39
Q

Falling birth rates in many communities have caused declining revenues for the paediatric medicine departments of local hospitals. Because most hospitals must offer a full range of services, however, they cannot close their paediatrics departments. If you were a hospital administrator, what alternative strategies might you pursue concerning your paediatrics department?

A

There are two options here. One is to ‘harvest’ the paediatric service by minimising investment to maximise return on this unit. The other is to utilise the paediatric service to build longer-term relationships with families. This ‘relationship’ strategy is similar to the approach taken by Toys ‘R’ Us, which is said to offer infant supplies (e.g. nappies) at near cost to encourage mothers with young children to shop there and to form a favourable opinion of the store (including its pricing). The hospital could utilise the paediatric unit to position itself with families in the household- formation stage, and could probably utilise the traffic that a paediatric ward draws on the part of middle-aged and elderly relatives to position itself for those in other stages of the family life cycle.

It is also important to note in this case that the hospital administrator’s decision must include the overall mission of the organisation.

40
Q

A large international fast-food chain has been considering changing its plastic take-away food containers to one that is easier (environmentally) to dispose of. Its primary concern is its units in the developed countries. It hires you to provide advice on what kinds of information it should seek before making a decision to undertake such a change.

A

Assuming the new plastic take-out food container is safe to use (e.g., does not contaminate package contents, does not ‘leak’, minimises ‘spilling’, and protects against excessive moisture and heat for a reasonable time), the area of concern is the extent to which it can be safely and efficiently disposed of. To determine this, the company would need to know the system used in the developed countries it serves in order to collect, transport, and dispose of such containers. It would probably make a difference, for example, if disposal was by landfill versus incineration. If the former, does the package comprise sufficient biodegradable materials so that complete disposal could be effected in a desirable amount of time.

41
Q

What new product opportunities does the changing family structure provide for consumer companies?

A

The changing family structure provides numerous new product opportunities for consumer companies. It’s impossible to devise an all-inclusive list, but some samples are services to save time for households with two or more working families (shop- ping, dog care, and house maintenance); early childhood development centers which provide a high level of education and care starting early in the morning to late in the evening-and even over weekends; homes specially constructed and equipped with labour-saving devices that minimise maintenance; a range of prepared foods ranging from the ‘basic’ to the ‘fancy’ with different levels of ‘fat’; and compacted literature which provides both entertainment and education with a lower time investment.

42
Q

The values, attitudes and general behaviour of the individuals in a given society represents:
A. the physical environment.
B. the technological environment.
C. the demographic environment.
D. the political environment.
E. the sociocultural environment.

A

E

43
Q

The monitoring of market share data by supermarket scanners is an example of which component of the macroenvironment?
A. the physical environment.
B. the technological environment.
C. the demographic environment.
D. the political environment.
E. the sociocultural environment.

A

B

44
Q

Some frequently cited changes arising as a result of deregulation of markets include all of the following EXCEPT:
A. increased efficiency in the industry.
B. entry of new competitors.
C. lower inflationary pressures.
D. increased prices.
E. market growth.

A

D

45
Q

The Opportunity by Threat matrix has as its factors:
A. revenue and expense.
B. probability of occurrence and level of impact.
C. probability of occurrence and anticipated revenue.
D. underlying technology and level of impact.
E. probability of occurrence and underlying technology.

A

B

46
Q

What is the major concern for a firm that has moved from a regulated monopoly to a free market structure?
A. Developing a new image.
B. Improving customer service.
C. Doing market research.
D. Keeping its key customers.
E. Expanding its customer base.

A

D

47
Q

In 1950 the world population was 2.56 billion. By 2015 it is expected to:
A. show a slight decrease.
B. show a slight increase.
C. double.
D. triple.
E. quadruple.

A

D

48
Q

By 2025 we expect to see significant population shifts:
A. from rural to urban locations in less developed countries.
B. from rural to urban locations in more developed countries.
C. from urban to rural locations in less developed countries.
D. from urban to rural locations in more developed countries.
E. that are similar in both the less and the more developed countries of the world.

A

A

49
Q

One reason why the majority of the world’s increase in population between 1998 and 2025 is expected to be in less developed countries is:
A. more countries are falling behind technologically.
B. the declining birth rates in major industrial countries.
C. the incidents of plagues and famines have significantly decreased.
D. more people are moving out of the cities.
E. a decline in foreign aid since the fall of the iron curtain.

A

B

50
Q

One result of change in the demographic/economic environment would include:
A. increased utilisation of healthcare facilities and growth of the pharmaceutical industry as a result of the ageing population.
B. a movement toward strict liability doctrines with regard to consumer injuries.
C. a decrease in the time required to bring a product from incubation to commercialisation.
D. movement toward greater valuation of leisure time and less emphasis on work for its own sake.
E. greater homogeneity of cultural styles throughout the world.

A

A

51
Q

The sum total of all expenditures made on final products, which is used to measure economic growth, is the:
A. consumer price index.
B. national trade balance.
C. foreign trade balance.
D. net national product.
E. gross national product/gross domestic product.

A

E

52
Q

The greying of the population in many developed countries is an example of which component of the macro environment?
A. the natural environment.
B. the technological environment.
C. the demographic environment.
D. the regulatory environment.
E. the sociocultural environment.

A

C

53
Q

A recent government survey concluded that, in the UK, four out of five adults want to follow a healthy diet. This is an example of which component of the macro environment?
A. the natural environment.
B. the technological environment.
C. the demographic environment.
D. the regulatory environment.
E. the sociocultural environment.

A

E

54
Q

When Apple saw music downloads over the internet as a marketing opportunity, this emerged from changes in which component in the macro environment?.
A. the natural environment.
B. the technological environment.
C. the demographic environment.
D. the regulatory environment.
E. the sociocultural environment.

A

B

55
Q

Using the opportunity/threat matrix, management should focus on those events that have ____ probability of occurrence and ____ impact:
A. low, high.
B. low, low.
C. high, high.
D. high, low.
E. the matrix does not provide such guidance.

A

C

56
Q

Which of the following aspects of marketing practice have been affected by technological developments? I. marketing communications II. distribution III. marketing research
A. I and II.
B. II and III.
C. I and III.
D. I, II and III.
E. none of these aspects of marketing practice have been affected.

A

D

57
Q

An example of the sociocultural environment is the:
A. greenhouse effect that may lead to a global warming trend, affecting farm production worldwide.
B. increased utilisation of healthcare facilities and growth of the pharmaceutical industry, as a result of the ageing population.
C. the evolution of mobile internet.
D. the decline in consumer spending as a result of the credit crunch.
E. change in the attitude of consumers toward healthcare costs.

A

E