Module 3 Flashcards
The ratio of income earned on the investment to the investment made to earn that income. [CMA]
Return Of Investment (ROI)
The study of human behavior at work, such as motivation, conflict, and group dynamics, as a way to improve productivity.
Behavioral Approach to Management
The phenomenon that individuals that are being experimentally measured modify their behavior simply because they are being measured.
Hawthorne Effect
A change that is initiated within the lower levels of an organization and are pushed up to organization leaders.
Bottom-up change
A set of measures that an organization uses to gauge performance against strategic and operational goals.
Key Performance Indicators (KPIs)
The principles or practice of Frederick Taylor’s management theory based on time-and-motion studies to eliminate wasted movements and improve labor productivity.
Scientific Management
A change initiated or conceived by the leaders in an organization and flows down through the hierarchy to the lower levels of the organization.
Top-down change
