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2ND SEM - LAB MANAGEMENT > MODULE 2 - Part 1 > Flashcards

MODULE 2 - Part 1 Flashcards

1
Q

___ word of common ___

A

latin; communis

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2
Q

considered as the origin of communication

A

sender

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3
Q

in order to share these ideas, sender has to give physical/ concrete shape in form of

A

commonly accepted codes

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4
Q

through this process sender gives concrete shape to his/her abstract ideas

A

encoding

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5
Q

encoded idea is called

A

message

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6
Q

once sender`s idea is encoded; it’s ready to move toward receiver

A

Message Sending

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7
Q

can be anything that carries message

A

medium/ channel

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8
Q

receiving of message involves ___ & ____ which leads to understanding.

A

sensory; cognitive process

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9
Q
  • plays significant role in process of communication.
  • message gets its original form i.e. ideas
A

decoding

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10
Q

involves cognitive aspect which finally leads to the understanding of the sender`s message.

A
  • decoding
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11
Q

last stage in which receiver responds to sender`s message

A

feedback

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12
Q

______ decides the type of channel thru which the communication passes

A

organizational hierarchy

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13
Q

communication channels can be categorized as:

A
  • formal communication
  • informal communication
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14
Q

common types of communication:

A
  • verbal communication
  • non-verbal communication
  • written communication
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15
Q
  • exchange of official info that flows along diff. levels of organizational hierarchy & conforms to the prescribed professional rules, policy, standards, processes and regulations of the organization
  • governed by chain of command & complies w/ all organizational conventional rules
A

FORMAL COMMUNICATION

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16
Q

4 TYPES OF FORMAL COMMUNICATION

A
  • DOWNWARD
  • UPWARD
  • HORIZONTAL/ LATERAL
  • DIAGONAL/ VROSSWISW
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17
Q

FORMAL COMMUNICATION: ____ information passes from management lvl to subordinate lvl

A

DOWNWARD COMMUNICATION

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18
Q

FORMAL COMMUNICATION: ____ message passes from subordinate lvl to management lvl.

A

UPWARD COMMUNICATION

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19
Q

FORMAL COMMUNICATION: ____ co-workers w/ diff. areas of responsibilities, but at the same lvl in org communicate w/ each other.

A

HORIZONTAL/ LATERAL

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20
Q

FORMAL COMMUNICATION: ____ employees of diff. departments at diff. lvls communicate w/ each other

A

DIAGONAL/ CROSSWISE

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21
Q

can be facilitated is called as

A

FORMAL COMMUNICATION NETWORK.

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22
Q

FORMAL COMMUNICATION NETWORK FORMS:

A
  • WHEEL NETWORK
  • CHAIN NETWORK
  • CIRCLE NETWORK
  • FREE FLOW NETWORK
  • INVERTED V COMMUNICATION
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23
Q

FORMAL COMMUNICATION NETWORK: formal network which subordinate is
allowed to communicate w/ his immediate
superior as well as w/ superior’s superior,

A

INVERTED V

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24
Q

FORMAL COMMUNICATION NETWORK:
- everyone is connected to each other; info
can flow freely from anywhere in org
- MOST DECENTRALIZED

A

FREE FLOW NETWORK

25
Q

FORMAL COMMUNICATION NETWORK:
- one of decentralized which info is shared
equally among all the members
- each person gives & receives info from
two/more persons in network.

A

CIRCLE NETWORK

26
Q

FORMAL COMMUNICATION NETWORK:
- Info flows either up or down the line.
- chain gets created, & all members get
connected to single person, the leader.

A

CHAIN NETWORK

27
Q

FORMAL COMMUNICATION NETWORK: most centralized which all info flows from 1 central person (leader)

A

WHEEL NETWORK

28
Q

INFORMAL CHANNEL NETWORK OR

A

GRAPEVINE NETWORK

29
Q

INFORMAL COMMUNICATION:
- info flows from one person to next person in the network.
- less reliable & accurate to pass on
message.

A

SINGLE STRAND NETWORK

30
Q

INFORMAL COMMUNICATION:
- There’s individual who tells message to all
other members in the network directly
- often used when subject matter is
unrelated to nature of job.

A

GOSSIP CHAIN NETWORK

31
Q

INFORMAL COMMUNICATION:
- there’s individual who acts as a source of
message selects any person randomly in his
network to communicate message
- used when info is interesting, but not
significant

A

PROBABILITY CHAIN NETWORK

32
Q

INFORMAL COMMUNICATION:
- there’s individual who, acts as source of
message, transmits info to pre-selected
group of individuals out of whom few
individuals again tell same message to other
selected group of individuals.
- most common form of informal
communication network.

A

CLUSTER CHAIN NETWORK

33
Q

considered as unspoken communication

A

NON-VERBAL COMMUNICATION

34
Q

NON-VERBAL: study of body movements

A

KINESICS

35
Q

NON-VERBAL: used to modify meaning & convey emotion; sometimes definition is restricted to vocally-produced sounds.

A

PARALANGUAGE

36
Q

NON-VERBAL: PERCEPTION OF & USE OF SPACE

A

PROXEMICS

37
Q

FILL IN:
1. _____ distance: for touching or whispering
- close phase:
- far phase:
2. _____: for good friends/ family
- close phase: 1
- far phase:
3. _____: for acquaintances
- close phase:
- far phase:
4. _____: for public speaking
- close phase:
- far phase:

A
  1. intimate distance: for embracing,
    touching or whispering
     close phase: less than 1 inch
     far phase: 6-8inches
  2. personal distance: for good
    friends/ family
     close phase: 1.5-2.5ft
     far phase: 2.5-4ft
  3. social distance: for acquaintances
     close phase: 4-7ft
     far phase: 7-12ft
  4. public distance: for public speaking
     close phase: 12-25ft
     far phase: 25ft
38
Q

NON-VERBAL: study of human tempo as it related to human communication.

A

CHRONEMICS

39
Q

NON-VERBAL: science of applying touch (tactile) sensation & control to interaction w/ computer applications; offers additional dimension to virtual reality or 3D environment

A

HAPTICS

40
Q

most common & effective mode of business communication.

A

WRITTEN COMMUNICATION

41
Q

interpersonal barriers in communication are categorized as:

A
  • semantic barriers
  • psychological barriers
  • organizational barriers
42
Q

BARRIERS: any misunderstanding that is caused by words & their meaning

A

SEMANTIC BARRIERS

43
Q

BARRIERS: barriers which arises due to person`s psychological state

A

PSYCHOLOGICAL BARRIERS

44
Q

BARRIERS: takes place in business environments.

A

ORGANIZATIONAL BARRIERS

45
Q

policy & procedure manuals can be divided into 2 broad groups:

A
  • designed for internal use of lab
  • directed at user’s lab services
46
Q

MANUALS THAT include safety, quality monitoring, technical procedures & administrative matters

A

INTERNAL MANUALS

47
Q

MANUALS THAT ARE lab service manual for nurses & instructional booklets/sheets given to patients about preparation for testing.

A

EXTERNAL MANUALS

48
Q

INTERNAL MANUALS (4)

A
  • ADMINISTRATIVE MANUALS
  • TECHNICAL MANUALS
  • SAFETY MANUALS
  • QUALITY MANAGEMENT MANUALS
49
Q

EXTERNAL MANUALS (2)

A
  • SPECIMEN COLLECTION MANUALS
  • LABORATORY SERVICE MANUALS
50
Q

MANUALS that addresses policies that apply to entire lab (disaster plans & procedures for purchasing & ordering supplies)

A

ADMINISTRATIVE MANUALS

51
Q

MANUALS that contain info & step-by-step instructions for operating instruments & performing individual tests, tasks, and duties

A

TECHNICAL MANUALS

52
Q

MANUALS that contain info to maintain health & safety of those working w/ potentially hazardous equip

A

SAFETY MANUALS

53
Q

MANUALS that contain overall procedures, policies & rules for ensuring quality of lab services (addresses issues of specimen acceptability, technical review of quality data, integration w/ institutional quality & responsibility for ensuring that quality standards & goals are achieved)

A

QUALITY MANAGEMENT MANUALS

54
Q

MANUALS required by inspection agencies to be distributed to all areas in which specimens are collected for submission to lab

A

SPECIMEN COLLECTION MANUALS

55
Q

MANUALS talks about factors that affect users of lab services:

A

LAB SERVICE MANUALS

56
Q

inclusive informative system developed to process for storing & managing informative data of industrial & medical related info of clinical & analytical laboratories.

A

Laboratory Information System (LIS)

57
Q
  • ______ phase: all aspects of testing & result review process
  • _____ phase: reporting of finalized results
  • ____ phase: quality &integrity of test samples
A
  • pre-analytical phase: quality &integrity of test samples
  • analytical phase: all aspects of testing & result review process
  • post-analytical phase: reporting of finalized results
58
Q

software used to deal w/ modern-day laboratory operations.

A

Laboratory management system

2ND SEM - LAB MANAGEMENT (13 decks)

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