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2ND SEM - LAB MANAGEMENT > MODULE 1 - UNIT 2 > Flashcards

MODULE 1 - UNIT 2 Flashcards

1
Q

first proposed that management process was a continuum of functions that the manager must perform to ensure the smooth operations of an organization

A

HENRI FAYOL

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2
Q

ACC. TO PETER DRUCKER, THERE ARE 5 BASIC OPERATIONS IN WORK

A
  1. setting objectives
  2. organizing
  3. motivating and communicating
  4. establishing standards or measurements of performance
  5. developing people, including the managers themselves.
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3
Q

HIERARCHY OF PLANNING

A

MISSIONS
GOALS & OBJECTIVES
STRATEGIES
POLICIES
PROCEDURES
RULES
PROGRAMS
BUDGETS

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4
Q

WHAT LEVEL WHERE MISSION IS DEVELOPED

A

TOP LEVEL

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5
Q

broad, long-term & philosophical marker

A

GOALS

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6
Q

specific, short-term & specific benchmark

A

OBJECTIVES

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7
Q

comprehensive master plan stating how an org will achieve its mission & goals

A

Strategies

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8
Q

comprehensive guideline for decision making

A

Policies

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9
Q

sequential steps that describe in detail how task is to be performed

A

Procedures

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10
Q

detailed guides to action

A

Rules

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11
Q

statement of activities essential to accomplish a single-use plan

A

Programs

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12
Q

short-term financial plan

A

Budgets

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13
Q

PLANNING PROCESS STEP: be aware of the business opportunities in the firm’s external environment as well as within the firm

A

Recognizing need for action

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14
Q

PLANNING PROCESS STEP: establish the objectives for whole org and indiv departments. ; indicate the end result the company wishes to achieve

A

Setting Objectives

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15
Q

PLANNING PROCESS STEP: the future is always uncertain so, certain assumptions will have to be made. These assumptions are the premises

A

Developing Premises

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16
Q

PLANNING PROCESS STEP: there is a multitude of choices. all of alternative courses should be identified.

A

Identifying Alternatives

17
Q

PLANNING PROCESS STEP: every option will go thru an exam where all their pros & cons will be weighed

A

Examining Alternate Course of Action

18
Q

PLANNING PROCESS STEP: best & most feasible plan will be chosen to be implemented

A

Selecting the Alternative

19
Q

IN SELECTING ALTERNATIVE, CHOICE IS BASED ON:

A

scientific analysis
mathematical equations

20
Q

PLANNING PROCESS STEP: once you have chosen plan to implement, managers have to come up w/ one or more supporting plans

A

Formulating Supporting Plan

21
Q

PLANNING PROCESS STEP: this is when all other fxns of management come into play & the plan is put into action to achieve the objectives of the organization.

A

Implementation Of the Plan

22
Q

TYPES OF PLANNING IN PRINCIPLE OF MANAGEMENT

A

ON THE BASIS OF HIERARCHY
ON THE BASIS OF USE
ON THE BASIS OF FLEXIBILITY

23
Q

ON THE BASIS OF HIERARCHY INCLUDES:

A

CORPORATE PLAN
TACTICAL PLAN
OPERATIONAL PLAN

24
Q
  • defines the objectives of org & strategy to achieve
    defined objectives
A

CORPORATE PLAN

25
Q

sub-division of corporate plans to be
implemented in practical field.

A

TACTICAL PLAN

26
Q

specific action plan for each & every activity of unit.

A

OPERATIONAL PLAN

27
Q

ON THE BASIS OF USE INCLUDES

A

SINGLE USE PLAN
STANDING USE PLAN

28
Q

prepared for specific purpose in non-programmed situation & prepared for non-repetitive activities

A

SINGLE USE PLAN

29
Q
  • prepared for programmed decision-making
  • gives broad guidelines for repetitive activities
A

STANDING USE PLAN

30
Q

ON THE BASIS OF FLEXIBILITY INCLUDES:

A

SPECIFIC PLAN
FLEXIBLE PLAN

31
Q

developed for a particular dept./ unit about the
activities to be performed.

A

SPECIFIC PLAN

32
Q
  • changeable on the basis of time and situation.
  • not specific in terms of procedures and
    allocation of resources
A

FLEXIBILE PLAN

33
Q

first to use term “MANAGEMENT BY OBJECTIVE

A

PETER DRUCKER

34
Q

process/ system designed for supervisory managers in which manager & his/her subordinate sit down and jointly set specific objectives to be accomplished within a set time frame and for which the subordinate is then held directly responsible

A

Management By Objective

35
Q

in orgs that are not using MBO approach, most planning & objective setting to achieve these common organizational goals is directed

A

downward

36
Q

three phases in implementing MBO program

A
  • managers must set goals & objectives
  • these objectives should be shared
  • manager & each employee must meet & come to a mutual agreement on goals & objectives

2ND SEM - LAB MANAGEMENT (13 decks)

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