MODULE 1 - UNIT 1 Flashcards

1
Q

no matter what the org is/ what its goals might be, they all have something in common –

A

Management & managers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

FAMOUS WRITER/THINKER: process of designing & maintaining an environment in which individuals, working together in groups, efficiently accomplish selected aims

A

Harold Koontz & Heinz Weihrich

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

FAMOUS WRITER/THINKER: process of planning, organising, actuating & controlling an organization’s operations in order to achieve coordination of the human and material resources essential in effective & efficient attainment of objectives.

A

Robert L. Trewelly & M. Gene Newport

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

FAMOUS WRITER/THINKER: consists of planning, organizing, actuating & controlling, performed to determine & accomplish the objectives by the use of people and resources

A

George R Terry

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

FAMOUS WRITER/THINKER: process of working w/ & through others to effectively achieve organizational objectives by efficiently using limited resources in changing environment

A

Kreitner

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

5 CONDITIONS FOR MANAGEMENT TO SUCCEED

A

MISSION/GOALS
LEADERS W/ AUTHORITY
RESOURCES
RESPONSIBILITY
ACCOUNTABILITY

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

FOUR FUNDAMENTAL FUNCTIONS OF MANAGEMENT

A

PLANNING
ORGANIZING
DIRECTING
CONTROLLING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

FUNDAMENTAL FXN OF MANAGEMENT: deals w/ chalking out a future course of action & deciding in advance the most appropriate course of actions for achievement of pre-determined goals.

A

PLANNING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

FUNDAMENTAL FXN OF MANAGEMENT: actuates the organizational methods to work efficiently for achievement of organizational purposes.

A

DIRECTING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

FUNDAMENTAL FXN OF MANGEMENT: process of bringing together physical, financial and human resources & developing productive relationship amongst them for achievement of organizational goals

A

ORGANIZING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

FUNDAMENTAL FXN OF MANAGEMENT: implies measurement of accomplishment against standards & correction of deviation if any to ensure achievement of organizational goals

A

CONTROLLING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

FOUR MAJOR THEORIES OF MANAGEMENT

A

BUREAUCRACY MANAGEMENT
ORGANIZATIONAL BEHAVIOR MANAGEMENT
SCIENTIFIC MANAGEMENT
SCIENTIFIC ANALYSIS MANAGEMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

MANAGEMENT: idea was to apply the scientific method of cause-and-effect analysis, used in the study of natural phenomena, to the examination of business enterprises

A

SCIENTIFIC MANAGEMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

WHO first introduced the concept that management should be an orderly process of tasks and duties, of which planning was the most important

A

Henri Fayol

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

WHO broke down each task into segments that could be analyzed for ways to improve efficiency & FATHER OF SCIENTIFIC MANAGEMENT

A

Frederick Taylor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

WHO perfected taylor’s motion study method & developed methods analysis & performance standards, such as those that were used by the College of American Pathologists (CAP)

A

FRANK & LILIAN GILBRETH

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

WHO pointed out that management is essentially coordination

A

Mary Parker Follett

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

WHO introduced the role of management consultant & attempted to classify and codify the work done on management theories

A

Lyndall Urwick

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

MANAGEMENT:
- examines the organizational aspects & work flow of companies to explain how institutions function & how to improve the process;
- students of management have used the hierarchical chain of command to examine the working of organizations

A

BUREAUCRACY MANAGEMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

6 RULES OF BUREAUCRACY

A

Hierarchal Management Structure
Division of Labor
Formal Selection Process
Career Orientation
Formal Rules & Regulations
Impersonality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

MANAGEMENT: how ppl function in groups is another approach to examining how organizations perform

A

ORGANIZATIONAL BEHAVIOR MANAGEMENT

22
Q

ORGANIZATIONAL BEHAVIOR MANAGEMENT orgins lie in the studies conducted by

A

ELTON MAYO

23
Q

who encourages assumptions about the basic nature of man

A

DOUGLAS MCGREGOR

24
Q

managers to be supportive in their relationships

A

 RENSIS LIKERT

25
Q

executives encourage a climate of cooperation.

A

BERNARD

26
Q

MANAGEMENT: process of examining a business situation for the purpose of developing a system solution to a problem/ devising improvements to such a situation

A

SCIENTIFIC ANALYSIS MANAGEMENT

27
Q

systems approach has been claimed by researchers who rely on

A

mathematical models
scientific methodology
computer simulations

28
Q

LABORATORY MANAGER is ______, providing specialized technical expertise within medical lab

A

chief laboratorian

29
Q

Managers are “_____” of physician and clinical laboratory scientist directors

A

EXTENDERS

30
Q

HIGH-PERFORMANCE MANAGER is a

A

STRATEGIST
PROBLEM-SOLVER
TEACHER

31
Q

QUALITIES OF A MANAGER

A

➔ managers work w/ & through other people
➔ managers are responsible & accountable
➔ managers balance completing goals & set priorities
➔ managers must think analytically & conceptually

32
Q

TYPE OF THINKER THAT able to break a problem down into its components, analyze those components then come up w/ a feasible solution

A

Analytical thinker

33
Q

TYPE OF THINKER THAT  thinking about particular task in relation to its larger implications is no simple matter but it is essential if the manager is to work toward the goals of the organization as a whole as well as toward the goals of an individual unit

A

CONCEPTUAL THINKER

34
Q

MANAGERS ARE _______:organizations are made up of people and people within the same organization will often disagree

A

MEDIATORS

35
Q

MANAGERS ARE _____: build or join alliances and coalitions

A

POLITICIANS

36
Q

MANAGERS ARE ____: represent the entire organization as well as a particular unit in dealing with clients

A

DIPLOMATS

37
Q

MANAGERS ARE _____: personify, both for organizational members and for outside observers, an organizations’ successes and failures

A

SYMBOLS

38
Q

MANAGERS _____: expected to come up w/ solutions to difficult problems & to follow thru on their decisions even when doing so may be unpopular

A

make difficult decisions

39
Q

ROLES OF A MANAGER

A

PERSON
SERVANT
REPRESNTATIVE

40
Q

HE IS A well-known management thinker, recorded what some managers did during their working days & came to conclusion that there was a gap between theory and practice

A

Henry Mintzberg

41
Q

MINTZBERG’S MANAGERIAL ROLES

A

INTERPERSONAL
INFORMATIONAL
DECISION-MAKER

42
Q

SKILLS OF A MANAGER

A

ORGANIZATIONAL SKILLS
PEOPLE SKILLS
FINANCIAL MANAGEMENT SKILLS
TECHNICAL SKILLS

43
Q

ability to conceptualize & apply management process, systematize workflow, make decisions, & communicate w/ coworkers

A

Organizational Skills

44
Q

understanding of basic theories of human needs & work motivation is essential to accomplishing goals of individual & organization

A

People Skills

45
Q

effective use of and accounting for the monetary assets of the company

A

Financial Management Skills

46
Q

synthesis of first 3 skills and the management of physical resources into

A

Technical Skills

47
Q

number of levels in management increases =

A

size of the business and work force increases

48
Q

LEVELS OF MANAGEMENT:
- board of directors, chief executive or managing director
- more time on planning & coordinating functions

A

TOP LEVEL OF MANAGEMENT

49
Q

LEVELS OF MANAGEMENT:
- branch managers & departmental managers
- more time to organizational and directional functions

A

MIDDLE LEVEL MANAGEMENT

50
Q

LEVELS OF MANAGEMENT:
- supervisors, foreman, section officers, superintendent etc
- concerned w/ direction & controlling function of management

A

LOWER LEVEL MANAGEMENTT

51
Q

LOWER LEVEL MANAGEMENT AKA

A

supervisory/ operative level