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Leadership > Module 12 > Flashcards

Module 12 Flashcards

1
Q

Cyberbullying

A

A disruptive behavior using the internet

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2
Q

JCAHO accredited hospitals must test the effectiveness of this two times a year

A

Emergency Operating Plan (EOP)

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3
Q

Known to decrease a person’s tolerance to frustrating situations

A

Alcohol abuse

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4
Q

Phase of disaster that begins 72 hours after the disaster

A

Recovery

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5
Q

Emergency designation for a fire

A

Code Red

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6
Q

Department of Homeland Security’s second recommendation if an employee is unable to evacuate with a shooter in the area

A

Hide

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7
Q

Emergency within an organization

A

Internal

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8
Q

What are the list of behaviors that are warning signs and predictors of violence called?

A

STAMP behaviors

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9
Q

All types of natural and/or human terrorist events

A

All-hazard disaster

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10
Q

When the # of victims is so large that multiple hospitals will be called to respond

A

Mass Casualty Event

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11
Q

Emergency designation for a shooter

A

Code Silver

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12
Q

Objects in a patient’s room that need to be removed to make the room safer and prevent violence

A

Environmental Risks

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13
Q

Conflictual behaviors among peers

A

Lateral or Horizontal Violence

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14
Q

The ability of the healthcare org to expand beyond normal demands (Hold pts in large conference rooms)

A

Surge Capacity

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15
Q

Rude inconsiderate and disruptive behavior

A

Incivility

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16
Q

Listening to your “gut feelings”?

A

Intuition

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17
Q

Part of the EOP that deals with day to day requirements of essential services

A

Continuity of Services

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18
Q

A REPEATED effort to offend, distress, and/or humiliate someone

A

Bullying

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19
Q

The phase of a disaster that focuses on planning?

A

Preparedness

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20
Q

Part of the EOP that deals with effective collaboration and cooperation with public

A

Communication

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21
Q

Benefit for all employees who are having work related issues impacting job performance

A

Employee Assistance Program (EAP)

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22
Q

The most common form of violence by patients

A

Verbal Abuse

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23
Q

Department in hospital responsible for policies about preventing workplace violence

A

Human Resources (HR)

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24
Q

Emergency designation for a newborn abduction

A

Code Pink

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25
Q

Most significant cue to impending violence

A

Body Language

26
Q

Emergency that indirectly impacts a hospital; tornado

A

External

27
Q

A type of emergency that threatens a healthcare center’s capabilities

A

Disaster

28
Q

Last resort to try to incapacitate a shooter in the area

A

Fight

29
Q

Part of the EOP that deals with severity of illness of victims brought to the hospital

A

Triage

30
Q

Phase of a disaster where the emergency operating plan is enacted

A

Relief Response

31
Q

Department of Homeland Security’s FIRST recommendation with a shooter in the area

A

Run (Evacuate)!

32
Q

If incivility is not addressed it can lead to what?

A

Bullying

33
Q

Examples of HORIZONTAL violence

A

Verbal/emotional abuse
Physical abuse
Sabatoge
Gossiping
Withholding information

34
Q

What can HORIZONTAL violence result in?

A

Low morale in staff
Stress
Sleep disturbances
Health complaints
Increased absenteeism
Work related suicide
Increased turnover rates

35
Q

Common Nurse-Nurse Bullying Behaviors

A

Silent treatments
Gossiping
Sharing secrets (confidences) after saying you wouldn’t
Refusing to share information
Using humiliation
Negative comments and pretending to joke
Not supporting b/c you don’t like them

36
Q

Interventions to DETER disruptive behaviors

A

Environment of mutual respect
Model good behavior
Avoid online remarks on socials
Avoid making excuses for someone’s disruptive behavior
Policies limiting retaliation
Staff education on code of conduct
Reporting Systems
Performance expectations

37
Q

What resources should the LEADER implement to address workplace violence?

A

Be aware of culture on the unit
Be open to reporting bullying
Zero tolerance for bullying
Responsible for providing safe work environment
De-escalation training for employees

38
Q

HR responsibility to address workplace violence

A

Actively participate in any type of incident management
Screening applicants for employment
Have employee assistance programs in place

39
Q

Why is patient violence underreported?

A

RN doesn’t usually report it unless it feels personal

40
Q

Common triggers for patient violence

A

Expectations unmet
Perceived loss of control/independence
Upsetting diagnosis/prognosis
History of abuse
Long waits (1+ hour/s)
Inadequate security personnel
Time of day (3p-11p)
Men

41
Q

Behavioral cues to observe: STAMP Behaviors

A

S = staring or glaring
T = tone and volume of voice
A = anxiety
M = mumbling
P = pacing

42
Q

TJC states hospitals need to …

A

Respond on a local level first before utilizing state/federal; Be able to communicate and coordinate with each other

43
Q

3 phases of a disaster

A
  1. Preparedness
  2. Relief Response
  3. Recovery
44
Q

Level 1 emergency designation

A

Localized disasters (ex. bus crash)

45
Q

Level 2 emergency designation

A

Regional disaster (ex. Shelby County)

46
Q

Level 3 emergency designation

A

National incident (Ex. Covid-19)

47
Q

Emergency Operating Plan (EOP) KEY COMPONENTS: Command and control center

A

Where activity starts; each person has a designated role

48
Q

Emergency Operating Plan (EOP) KEY COMPONENTS: Commuication

A

Must have clear, effective, timely, and good decision-making skills; Designated information spokesman

49
Q

Emergency Operating Plan (EOP) KEY COMPONENTS: Safety and security

A

Someone in security directing patients to specific areas

50
Q

Emergency Operating Plan (EOP) KEY COMPONENTS: Triage

A

Tagging or zoning patients by level of urgency (Black, Red, Yellow, Green)

51
Q

Emergency Operating Plan (EOP) KEY COMPONENTS: Surge capacity

A

Hospitals must be able to take care of more patients; ability to expand

52
Q

Emergency Operating Plan (EOP) KEY COMPONENTS: Continuity of Services

A

Ability to function normally; Run parallel to normal hospital patients and disaster together

53
Q

Emergency Operating Plan (EOP) KEY COMPONENTS: Human resources

A

Implement a call tree to have adequate staffing

54
Q

Emergency Operating Plan (EOP) KEY COMPONENTS: Logistics and Supply Management

A

Need to have enough linen and food to provide for patients previous in hospital and newly admitted from disaster

55
Q

Emergency Operating Plan (EOP) KEY COMPONENTS: Post-disaster Recovery

A

Limit long term effects of disaster

56
Q

Federal departments that get involved with disasters?

A

FEMA: federal emergency management agency
DHS: Department of Homeland Security
OEM: office of emergency management

57
Q

Emergency designation for bomb threat

A

Code Black

58
Q

emergency designation for medical emergency

A

Code Blue

59
Q

emergency designation for severe weather

A

Code Brown

60
Q

US Department of Homeland Security recommendation for active shooter

A

Run
Hide
Fight

Leadership (13 decks)

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