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Leadership > Module 11 > Flashcards

Module 11 Flashcards

1
Q

Steps in Team Development

A

Forming
Storming
Norming
Performing

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2
Q

Forming is…

A

When team members meet and boundaries are set; Leader defines what the team needs to take care of

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3
Q

Storming is when…

A

Conflict can arise because members express their different viewpoints; members begin to take on roles

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4
Q

Norming Step in team development?

A

Rules are established and respect is shown; Cooperation is shown

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5
Q

Performing is?

A

The final step of the team development; this is when roles become more functional and members are doing what’s good for the team.

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6
Q

Key Concepts of Teams:
Conflict Resolution

A

members need to have the ability to communicate and resolve conflict in ways to enhance working relationships

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7
Q

Key Concepts of Teams:
Singleness of Mission

A

Every person on the team needs to be committed 100% to the purpose

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8
Q

Key Concepts of Teams:
Willingness to Cooperate

A

Members need to figure out how to work together

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9
Q

Key Concepts of Teams:
Commitment

A

Dedicated to doing the job

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10
Q

Characteristics of a DYSFUNCTIONAL team?

A

Lack of trust
Lack of commitment
Avoiding accountability
Fear of conflict
Not paying attention to results

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11
Q

Characteristics of a FUNCTIONAL team?

A

Open, honest communication and loyalty
Constructive communication between members
Maintain confidentiality & commitments
Help others
Mutually agreeable resolution and resolve problems

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12
Q

Compulsive talkers

A

never stop talking (Lainey)

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13
Q

What should leaders do about compulsive talkers?

A

Tell the person thank you for their input and ask a non-talker for their opinion

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14
Q

Non-talkers

A

Never say anything

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15
Q

What could a leader do about a non-talker?

A

Ask their opinion

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16
Q

Interrupters

A

Stifles conversations by not allowing others to get their thoughts or points across

17
Q

A solution for interrupters?

A

Set ground rules and make sure everyone is aware of them

18
Q

Squashers

A

Explains why something won’t work, generally doesn’t like change, or does not put effort into changing (Debby downers)

19
Q

Distracted or Unreliable members

A

Not prepared for meetings or not committed to the team

20
Q

Leaders could ask distracted or unreliable members?

A

Ask if they would like to be apart of the team or give them specific due dates for things forcing them to pay attention

21
Q

DECIDE model

A

D = define problem
E = establish criteria
C = consider alternatives
I = identify best alternative
D = develop & implement plan
E = evaluate

22
Q

Which decision making model allows prevention of cognitive errors in high stress environments?

A

DECIDE model

23
Q

Brainstorming?

A

Suggestion made OUT loud

24
Q

Focus groups

A

Small groups to discuss issues and generate information

25
Q

Nominal group techniques

A

WRITING out suggestions instead of verbalizing out loud (similar to brainstorming)

26
Q

Delphi technique

A

Surveys

27
Q

SWOT analysis?

A

Used in strategic planning; identifies org’s competitiveness
Strengths, Weaknesses, Opportunities, and Threats

28
Q

DIRECT interventions?

A

Intervention from the manager; generally for someone with repeated offenses

29
Q

INDIRECT interventions?

A

Persuades others to solve the problem; conflict management and negotiation are used to address the issue

30
Q

Delegation R/T decision-making strategies?

A

puts solving the problem off onto another individual “Just fix it and tell me how you’re doing it”

31
Q

Purposeful inaction?

A

Intentionally not taking action because it will eventually resolve itself

32
Q

Steps to the problem solving process

A

Define the problem
Gather data
Analyze the data
Develop solutions
Select a solution after ranking them in order
Implement the solution
Evaluate the results

33
Q

Time management DISTRACTORS?

A

Inability to say no
Procrastination
Complaining
Perfectionism
Interruptions
Disorganization

34
Q

Time management TRAPS to avoid

A

“Do whatever hits first”
Taking path of the least resistance
Responding to “squeaky wheels”
Relying on misguided inspiration

Leadership (13 decks)

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