Module 11 Flashcards
Steps in Team Development
Forming
Storming
Norming
Performing
Forming is…
When team members meet and boundaries are set; Leader defines what the team needs to take care of
Storming is when…
Conflict can arise because members express their different viewpoints; members begin to take on roles
Norming Step in team development?
Rules are established and respect is shown; Cooperation is shown
Performing is?
The final step of the team development; this is when roles become more functional and members are doing what’s good for the team.
Key Concepts of Teams:
Conflict Resolution
members need to have the ability to communicate and resolve conflict in ways to enhance working relationships
Key Concepts of Teams:
Singleness of Mission
Every person on the team needs to be committed 100% to the purpose
Key Concepts of Teams:
Willingness to Cooperate
Members need to figure out how to work together
Key Concepts of Teams:
Commitment
Dedicated to doing the job
Characteristics of a DYSFUNCTIONAL team?
Lack of trust
Lack of commitment
Avoiding accountability
Fear of conflict
Not paying attention to results
Characteristics of a FUNCTIONAL team?
Open, honest communication and loyalty
Constructive communication between members
Maintain confidentiality & commitments
Help others
Mutually agreeable resolution and resolve problems
Compulsive talkers
never stop talking (Lainey)
What should leaders do about compulsive talkers?
Tell the person thank you for their input and ask a non-talker for their opinion
Non-talkers
Never say anything
What could a leader do about a non-talker?
Ask their opinion
Interrupters
Stifles conversations by not allowing others to get their thoughts or points across
A solution for interrupters?
Set ground rules and make sure everyone is aware of them
Squashers
Explains why something won’t work, generally doesn’t like change, or does not put effort into changing (Debby downers)
Distracted or Unreliable members
Not prepared for meetings or not committed to the team
Leaders could ask distracted or unreliable members?
Ask if they would like to be apart of the team or give them specific due dates for things forcing them to pay attention
DECIDE model
D = define problem
E = establish criteria
C = consider alternatives
I = identify best alternative
D = develop & implement plan
E = evaluate
Which decision making model allows prevention of cognitive errors in high stress environments?
DECIDE model
Brainstorming?
Suggestion made OUT loud
Focus groups
Small groups to discuss issues and generate information
