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MBA - First Semester > MEE - CA3 > Flashcards

MEE - CA3 Flashcards

1
Q

Communication includes tone of voice, body language, facial expressions etc. This type of communication refers to which of the following option?

A

Non-verbal communication

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2
Q

Listening is a very important aspect of effective communication. Good listener has to develop certain characteristics. Which one of the following is NOT one of those characteristics?

A

Continue to talk in between

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3
Q

Throughout the development process, teams pass through distinct stages. Examine the statements and choose the one that is true for Tuckman’s team development ‘Storming’ stage.

A

A period of conflict and struggle and team members may disagree, and team performance may suffer.

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4
Q

Leadership theories focus on the characteristics of a leader. This trait theory of Leadership emphasised common traits and personal characteristics of an individual. Identify the theory from the following options.

A

Allport’s Trait Theory

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5
Q

Many of the business organizations in India follow the principles of avoiding conflicts with their supply chain partners. Which one of the following principles relates to
the same?

A

Principle of harmony

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6
Q

Presentation visuals grab the audience attention. Some of the illustrative visual aids used in a presentation to make it more impactful may comprise of which of the
following?

A

Models, graphs, maps, photographs and tables

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7
Q

We express our thoughts, ideas by speaking or writing. Talking is an effective tool of communication, but it has limited reach. Talking comes under which type of communication?

A

Verbal

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8
Q

There is a similarity of background between the sender and the receiver such as age, language, nationality, religion. Which of the following option refers to this context?

A

Cultural

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9
Q

“Employees exhibit many styles of communication. When employees deliberately infringe on their rights, exhibit poor eye contact and avoid expressing their opinions;
which style of communication is indicated?”

A

Passiveness

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10
Q

“It is the most common yet powerful and stimulating audio-visual aid to create presentations. Identify the correct option for this computer-aided tool considered most
important for making presentations.”

A

Microsoft PowerPoint

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11
Q

“Most Indian business organizations believe in proper performance appraisal of their employees and based on the same, reward their employees. Which one of the
following relates to the same”

A

Principle of Reward

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12
Q

“In an organization, one group of managers wanted to introduce new sportswear different in design, colours and models from the previous ones, whereas other managers
wanted to do expansion more deliberately. What type of conflict is depicted in the example?”

A

Intergroup conflict

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13
Q

“Modern businesses pay attention to how their employees work in harmony to retain their productivity. What is defined as a significant dispute or arguments or struggle
between incompatible or opposing needs, wishes, ideas and is usually one that lasts a long time?”

A

Conflict

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14
Q

“Body language can tell a lot about how a person feels. At the time of presentation when the presenter resists or avoids eye contact, it is often considered a sign of
disinterest, lack of confidence and inattentiveness. What else might this behaviour suggest?”

A

Rudeness

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15
Q

The proper use of gestures is one of the most powerful tool for an effective presentation. What do we call the study that refers to body movement and expressions such as waving, pointing, touching, slouching, bending etc.?

A

Kinesics

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16
Q

“We find many leadership styles in business. In this style of leadership, leaders keep the power to take decisions majorly to self without others’ advice and suggestions
or anyone else’s interference. Identify what this style is commonly known as?”

A

Autocratic style

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17
Q

“Good teamwork helps build morale in the workplace. Which teams are formed for a temporary period to achieve a critical task say, problem-solving or new product
development from across geographics?”

A

Virtual Teams

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18
Q

“Body language plays an integral part in any presentation. During a presentation when the presenter keeps hands clasped or arms crossed on the chest or have legs
crossed with sunken shoulders, the body posture demonstrated is which of the following?”

A

Closed Posture

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19
Q

Team development is possible only when the team passes through various stages. Which of the following is not a stage of team development in an organization?

A

Maintainance Stage

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20
Q

When parties are willing to solve a problem mutually, there is a tool most widely used for conflict resolution. What is it called?

A

Negotiation

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21
Q

In any business, proposals are the document that seals the deal. Choose the option that is not included in the various sections of a business proposal?

A

Inside address

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22
Q

Leadership theories talk about the psyche of a leader. The High LPC score and Low LPC score are integral part to which style of Leadership Theory?

A

Contingency Theory(Fiedler)

23
Q

“A business proposal, a written document sent to a prospective client, has many parts. This section of the proposal explains the objective of sending it, why the solutions
presented are the best, and what it is all about. This section briefly states how you will be able to help the clients. Which section of a business proposal is it being
indicated?”

A

Proposal

24
Q

“Conflict resolution helps to resolve conflicts in a professional way. Which one refers to a technique of conflict resolution in which both parties are required to give up
their motives and think collectively to resolve a conflict?”

A

Compromise

25
Q

“Presentations can be conquered through good body language. Despite the presenter’s mood or personal feelings, he/she sports a confident, composed and friendly look
during a presentation. Which of the following is the quality of the presenter expressed here?”

A

Facial Expressions

26
Q

The presenter should avoid getting panicky and keep calm during presentation. Which of the following is a sign of getting nervous and anxious during a presentation?

A

Pacing/ Fidgeting/ Hand shaking

27
Q

“Trust provides a sense of safety. When teams feel safe, they are more likely to open up, take risks, and expose flaws. Which team building game is played to build
trust?”

A

Mine Field

28
Q

Present day Management adopts certain lessons from Mahabharata. One of these is to do with long term planning. Identify from the following the same?

A

Building Strategies

29
Q

“Eye contact forms an important part of communication with an audience during presentation. What is the term used to define the study of eye movement, eye
behaviour and eye-related non-verbal communication?”

A

Oculesics

30
Q

“Organizational culture needs to be nurtured and valued throughout an organization in order to establish a strong and healthy culture. Which of the following factors are
essential in the creation of organisation culture?”

A

Founders philosophy, selection criteria,socialisation,top management

31
Q

“The Trait Theory categorizes the common traits of an individual in various categories. What is the category in which individuals have different degrees of traits such as
being friendly, loyal, jovial and more?”

A

Allport’s Trait theory.

(Central traits)

32
Q

“The way we communicate plays an important role in professional life. A style in which individuals have developed a pattern of avoiding expressing their opinions or
feelings, protecting their rights, refers to which of the following behaviour?”

A

Passiveness

33
Q

“Teamwork is critical to ensuring an enjoyable work environment. The employees from the same hierarchical level, but different work areas, who come together to
accomplish a task belong to which team?”

A

Cross-functional team

34
Q

“Interactions happen through various communication styles. This kind of communication involves expressing aggressive feelings in an indirect way through passive
resistance rather than through open confrontation. This behaviour is identified as which of the following?”

A

Passive Aggressive

35
Q

The majority of conflicts are rooted in a complex matrix of interests. Which of the following is NOT one of the reasons for the cause of conflicts?

A

If the manager sets realistic expectations with the employees.

36
Q

“In an organisation, there exist many types of conflicts. A type of conflict that occurs within a single group or between the members of a group refers to which of the
following?”

A

Intra-group conflict

37
Q

“Conflict is a struggle between individuals with varied ideas, beliefs. There exist many reasons that may cause conflicts. Choose the option that is not a cause of
conflict.”

A

Good rapport between employees

38
Q

“This style of Leadership was developed by Kenneth Blanchard and Paul Hersey. The former President of Coca-Cola, Jack Stahl demonstrated this style of Leadership.
What is it called?”

A

Situational Style

39
Q

“Each individual has a distinct communication style, a way of interacting and exchanging information with others. Pick the option that best describes assertive style of
communication.”

A

Express feelings clearly, appropriately, and respectfully

40
Q

“Team make work more efficient. People from different areas in the organization come together and work on a task and this saves on time and cost to the organization.
What would you call these teams?”

A

Cross Functional Team

41
Q

“The emotions and behaviours of a team change with stage. During which stage of team growth do individuals begin to reconcile their own ambitions with the team’s
realities, dissolve conflicts, and develop a sense of unity to improve team performance?”

A

Norming

42
Q

“Every person has a unique communication style. A person that is overly forceful, pushy, hostile or otherwise attacking , belongs to which type of the following
approach?”

A

Agressive

43
Q

In this bargaining strategy, one party’s gain is dependent upon the other party’s loss. Which one in the given options suggests this type of bargaining strategies?

A

Distributive negotiation

44
Q

Workplace need to follow some ethos and there are some important ethos. Which one of the following is Not one of the important ethos?

A

No sense of belongingness

45
Q

“According to Keith Davis, this is the human factor that binds the group together and motivates it towards goals. This ability can be termed as which option of the
following?”

A

Leadership

46
Q

“Credibility is characterized as a speaker’s competence. A speaker or a writer constructs the arguments based on his credibility. Which one of the following relates to
this?”

A

Ethos

47
Q

“Employees communicate in a multitude of ways. A method of expressing needs and desires that do not take into account of the welfare of others refers to which of the
following options.”

A

Aggressive

48
Q

In which of these, should the listener be able to make connection between different segments of speech.

A

Links between part of speech

49
Q

According to Aristotle, a writer may persuade his audience by using three types of rhetorical appeals. Which one of the following is not one of the three appeals?

A

Mythos

50
Q

“Vedas are considered as a treasure house that contains ancient value systems, which in turn, are based on various building blocks. Which one of the following is NOT
one of the building blocks?”

A

Adharma

51
Q

When the group disagrees, it is usually over how the work should get done. Which type of conflict is experienced by the group?

A

Process Conflict

52
Q

Official communication is highly dependent on written documents. Which of the following options about written communication is false?

A

Restricts revision

53
Q

“Businesses use multiple modes to communicate. Which of the given options is a significant tool of verbal communication used in the decision-making process that can
help the management to review and evaluate the performance of various departments in the organization?”

A

Report

54
Q

“Communication means the way a message travels from a sender to a receiver. The information which is transferred to the receiver has to be interpreted. What is this
process called as?”

A

Decoding

MBA - First Semester (17 decks)

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