2. Managerial Effectiveness and Ethics Flashcards
Which of these is an organisational barrier to communication?
Excessive authority layers
This communication is a free form of communication and does not follow any fixed pattern.
Informal
In communication, some certain rules and principles need to be followed while conveying a message.
Normal
communication involves the visual display of information through aids such as photos, signs, logos, codes, symbols and designs.
Visual
A process that involves transferring information from one party to another is called.
Information Sharing
Communication skills include all aspects of communication, that is, oral, written and listening skills.
True or Falls
True
Effective business communication saves the time and cost incurred by preventing redoing of misunderstood tasks.
True or False
True
How many Cs are involved in effective communication?
7
Communication helps in maintaining discipline and control in an organisation.
True or False
True
Encoding is a process of deciphering the encoded message received from the sender and understanding its intended meaning.
True or False
False
Communication between the production manager of an organisation and vendors regarding the quality of raw material is internal communication.
True or False
False
Based on the____ , communication can be internal or external in the organisation.
Target audience
Which type of communication flows between employees working at the same level?
Horizontal communication
____is a type of perceptive bias where a particular perception of one’s personality trait influences the perception of the entire personality of that person.
Halo effect
Counseling employees for eliminating their fear of superiors can help them communicate effectively.
True or False
True
Which of the following is the acknowledgement of receiving the message or a reply to the message?
Feedback
Which of these is not a benefit of business communication?
Threatening consumers
Communication is the process of passing information and understanding from one person to another.
True or False
True
___refers to difficult or special words, which are specific to a group or profession.
Jargon
Which of the following is not a feature of Non-verbal Communication?
Infrequent
Verbal communication is faster than non-verbal communication.
True or False
False
Non-verbal language has no particular grammar and syntax.
True or False
True
Which of these is not an element of a good speech?
Uninteresting
Oral communication can help us save time by cutting down time spent on first writing and then reading a message.
True or False
True
Which of the following factors act as barriers for oral messages?
- Noise
- Language
- Accent
Which of the following is a universal facial expression?
Sadness
Oral communication that adds a personal touch and develops better relationships is
Interpersonal
Glossophobia cannot be treated by which of the following:
Speaking in front of a large audience right away
Which of these is not a benefit of oral communication?
Good for lengthy messages
Oral communication cuts down money spent on paper.
True or False
True
Both verbal and non-verbal communication include vocal and non-vocal elements,
True or False
True
Public speakers should ideally open with a________.
Quotation
Which of the following is not an example of non-verbal communication?
Shouting as “I don’t know.”
Which of the following can be used to regulate the flow of a conversation?
Nodding of head
Which of the following is true of non-verbal communication?
It is continuous.
Non-verbal and verbal communication share the same evolutionary history.
True or False
False
Which of the following is not good business etiquette?
Personal criticism
___is the extreme fear of public speaking.
Glossophobia
A skill in decoding non-verbal cues cannot be taught or learned.
True or False
False
Which of the following represents actual use of communication skills?
Writing 9%; Reading 16%; Speaking 30%; and Listening 45%
The most desirable type of listening is______concentrating on the words being spoken.
Active listening
There are_______elements of reading.
5
________is defined as the process of decoding a series of written symbols and getting meaning from them.
Reading
In which type of listening, the listener is vulnerable to the speaker’s influence?
Emphatic listening
______is the process of speedy reading to gain the gist of a text.
Skimming
A reader is looking for some specific information only. Which technique would you suggest to him?
Scanning
________is the type of listening where the listener is just pretending to listen and is otherwise indifferent to what is being said.
Passive Listening
Which of the following is not one of the Ten Commandments for becoming an effective leader?
Show disinterest
______development is closely connected to comprehension.
Vocabulary
______are the smallest units of spoken language.
Phonemes
In which type of listening does the listener select the part that he is desirous of listening and ignores the rest?
Selective listening
For listening that leads to understanding, a listener should not______.
Interrupt and ask questions
______is the relationship between individual sounds (phonemes) in a spoken language and letters in that language.
Phonics
Which among the following could be a commandment of listening?
Empathise with the speaker
Which of these is not an element of reading?
Expression
According to Gough and Hillinger (1980), which of the following is not an innate skill?
Reading
In which type of phonics, the readers are taught to connect letters to their corresponding phonemes first and then use these together to create a word?
Synthetic phonics
Which of the following is not an advantage of written communication?
Time consuming
Consider the following template:
To: [Click here and type name]
CC: [Click here and type name]
From: [Click here and type name]
Date: 09/29/97
Re: [Click here and type subject]
This is a template of a/an .
Memo
In business world, the abbreviation “NB” stands for _________.
Please note
In case, the letter is addressed to a firm and no particular head is known; then, the name of the receiver should be prefixed with which of the following courtesy titles?
M/s
Which of the following informs people about the date, time, venue and reason of the meeting?
Notice
Which of these is not an essential feature of a report?
Ambiguity
Which of the following is not considered as an appropriate e-mail etiquette?
Writing in capitals
__________ proposals are requested by clients themselves, or submitted in response to an advertisement published by the client.
Solicited proposals
Which of the following communications provides a permanent record and is beneficial for future references?
Written
Nowadays,________ are fast replacing the use of memos in organisations.
Emails
___________is an important tool used in the decision-making process and can help the management to review and evaluate the performance of various departments in the organisation.
Report
Which of the following summaries accompanies a business proposal?
Executive summary
Which of the following is not an essential feature of a report?
Elaborate
Which of the following is the most detailed type of document used in case of applying for jobs?
Curriculum Vitae
Which is the longest part of the letter?
Main paragraph
Which of the following is not an advantage of e-mails?
Can contain viruses
Which of the following is an important principle to follow while drafting a report?
A report should be organised
Which section or part of a business proposal is created with an intent to stimulate interest of the prospective buyer in the proposal?
Cover letter
Which of the following is not required for good written communication skills?
Knowledge of English
In a letter, complimentary close is also known as
Subscription
‘Bottle up feelings that explode’ are the traits of a/an:
Aggressive person
In one’s professional life, the ability to be assertive can put one on the fast track to a ____________ role.
Leadership
‘Using dramatic words and being hostile’ are the features of a/an:
Aggressive person
When one is aggressive, the power he/she uses is and may come across as pushy or even bullying.
Selfish
__________ is communicating and expressing one’s thoughts, feelings and opinions in a manner that makes one’s views and needs clearly understood by others without putting down their thoughts, feelings or opinions.
Assertiveness
Managing assertively helps managers to work effectively by sharpening their ___________ skills.
People
An _________ always considers his own best interest without regard for the rights, needs, feelings or desires of others.
Aggressive individual
Calm thinking and respectful negotiation are the features of a/an:
Assertive person
Which of the following is not a trait of empathetic employees?
Do not provide constructive feedback
Which of the following describes the attributes of emotional intelligence?
Ability to understand others’ points of view
Who coined the term ‘Emotional Intelligence’?
John Mayer and Peter Salovey
Which of the following is not a key element of emotional intelligence?
Courtesy
As per Goleman, what percentage of success at work can be attributed to ordinary intelligence (IQ)?
20%
Which of the following researchers introduced the most extensively used model of emotional intelligence?
Daniel Goleman
What kind of relationship has been observed between emotional intelligence and job stress?
Inverse
Which of the following is not a trait of self-regulated employees?
Do not abide by their values
Match the following lists:
List I. List II
A. Self-awareness i. Ability to sense other’s feelings
B. Self-management. ii. Understanding one’s own emotions
C. Empathy iii. Handling one’s emotions and completing tasks at hand
A – ii; B – iii; C – i
‘A person who is aware and conscious about himself is always aware of how they feel and how their emotions and/or actions can affect people around them.’ Which element of emotional intelligence is described in this statement?
Self-awareness
Which of the following is not one of the key managerial skills?
Managing change
Leaders focus on ___________ .
Achievements
Which of the following is not a characteristic of leadership?
Leadership is a position
Which of the following factors are not responsible for creating and sustaining an organisational culture as per Stephen Robbins?
Monetary rewards
_________ stage of socialisation entails all the learning that occurs before a new employee joins the organisation.
Pre-arrival stage
Assertion: Leadership cannot be considered as a position or
Reason: Leadership is a relationship between people in which one person is the leader and other people are followers who have trust in their leader.
Choose the correct answer:
Both the assertion and the reason are correct
Choose the odd one out.
Tacit networks
Which among the following is the ability to manage, motivate and influence workers to work with confidence and enthusiasm?
Leadership
Consider the following statements and choose the correct
Statement I: Effective leadership helps in influencing the behaviour of people
Statement II: Effective leadership helps in the training and development of the subordinates
Statement I – True; Statement II – True
___________ refers to the set of norms, values, beliefs, assumptions, perceptions and attitudes that exist within an organisation and are held by its employees.
Organisational culture
Which of the following is not a function of organisational culture?
Predicts human behaviour
Which of the following is not a characteristic of leadership?
Annual process
In _________ stage of socialisation, long-lasting changes take place as the new employee excels in the skills required for his or her new roles.
Metamorphosis stage
Which of the following is not a characteristic of a transformational leader?
Intense
Avinash, the manager of AXZ Corporation, seeks the opinion of his group members before taking the final decision on most of the important matters concerning the organisation. What kind of a manager (leader) is he?
Democratic
Which leadership style is also known as the free-rein style of leadership?
Laissez-faire style
Which of the following is not one of the top six leadership challenges?
Guiding projects
In an organisation, a manager has given his employees the entire authority to make decisions on their own. What kind of a leader can the manager be called?
Laissez-Faire
In which leadership style, leaders include other employees in the decision-making process?
Democratic style
In a negotiation process, there is set of rules and procedures to resolve a conflict.
No predetermined
A ____________ is a dynamic individual who focusses on the teamwork along with leading the team to produce effective results.
Leader
The minimum number of parties required in a negotiation process is _________ .
Two
Leaders should have excellent ___________ skills that make them communicate with others without a problem.
Interpersonal
In a negotiation process, parties involved in negotiations try to reach a ____________ agreement.
mutual
Leaders should be able to __________ their teams and guide them with passion, inspiration and sincerity.
Motivate
Which of the following theories is also called great man theory?
Charismatic leadership theory
Democratic leadership style is also known as
Participative style
Which type of leadership style was demonstrated by Jack Stahl, the former President of Coca-Cola?
Situational style
Actions of closed posture include:
Crossed legs
An example of open posture includes which of these actions?
Upright and firm head
Touching the face, playing with jewellery, running hands through the hair, etc., come under:
Fidgeting
Which of these visual aids is/are used to show geographic areas or other locations?
Maps
Resisting or avoiding eye contact is often considered to be signs of ____________ , inattentiveness or lack of confidence by most people.
Rudeness
Which of the following is not an advantage of visual aids?
Visual aids make the audience lose their attention span.
_________ cultures perceive direct eye contact as a sign of competitiveness.
Asian
__________ may include movement from any part of the body.
Gestures
“Smiling in between the topics and appearing optimistic will help in getting the audience’s attention.” Which of the following quality of the presenter is being talked about?
Facial expressions
“Careful dressing up is important as clothing may consciously/unconsciously send a negative message”. Which quality of the presenter is being talked about?
Dress code
Which element of a presentation should have a description set in a framework that the audience can comprehend the information easily, absorb data and make sense out of it?
New information
While delivering presentation, pausing in between _____________ is useful in creating impact.
Key information
Which of these should a presentation begin with?
Introduction
_________ are often composed in PowerPoint because users can create visually appealing instructions for distributors to flip through.
Brand style guides
_________ are suitable tools to stress on a point or to explain a topic when the real object is not physically present.
Photographs
The of a team is improved by exploiting the collective ideas, knowledge and skills of all the members of the team.
Overall performance
At the ___________ stage, there is a gradual elevation in group performance level as members learn to cooperate and initiate to emphasise on group goals.
Norming
At the __________ stage, the performance of the members of the group reaches its maximum limit.
Performing
Which of the following is the next stage after forming in group development?
Storming
Which teams are formed for a temporary period to achieve a critical task say, problem solving or new product development?
Virtual teams
Teams represent the hierarchical structure within an organisation in terms of authority, which is clearly defined on the:
Organisational chart
The concept of teams gained significance in the:
1970s
____________ indicates the willingness of a member to support the decisions on reaching a certain stage or point.
Consensus
In which of the following games each participant is given a single sheet of paper and told that they must construct the tallest free-standing structure in just five minutes using no other materials?
Paper Tower
Coin logo is a type of __________ .
Communication game
Which of the following team is also called an autonomous workgroup?
Self-managed teams
A task force or a project team comes under:
Cross-functional teams
Which of the following is not an aspect of developing a team of leaders?
Sneak peek
At which stage conflict and competition among group members may emerge?
Storming
Picture pieces game is a type of _________ game.
Problem solving
Eye contact is a game that is conducted for:
Trust building
At the __________ stage, the group is dissolved as the objective of the group is fulfilled.
Adjourning
“The work is distributed among the members of the group so that they can display their potential.” Which of the following feature of the team is referred here?
Delegation of work
____________ -level conflict refers to the conflict which occurs at any level of the organisation.
Organisational
When a manager demands too much output in a short period, it can lead to among employees.
Demotivation
Conflicts at the workplace create a sense of ___________ among employees and hamper their productivity.
Insecurity
Conflicts are helpful in ___________ of doubts or apprehension.
Clarification
____________ communication can lead to misunderstanding between employees.
Improper
The very first step in conflict resolution process is ____________ .
Define the source of the conflict
Which of the following types of conflict occurs within a single group or between the members of a group?
Intra-group conflict
___________ conflict occurs between two or more organisations.
Inter-organisational
________________ refers to a technique of conflict resolution in which both parties are required to give up their motives and think collectively to resolve a conflict.
Compromise
___________ may be referred to as a struggle or tussle between individuals with varied needs, ideas, beliefs, values or goals.
Conflict
A/An _____________ is a communication strategy that helps in redirecting a person’s argumentative energy rather than attempting to overcome it.
Agreement frame
Which of the following is a probable reason for conflict in an organisation?
Change of policies
The Mahabharata is classified as ___________ .
Smriti
Heard literature is known as ____________ .
Sruti
Which of the following is concerned with a worker’s loyalty and sense of belongingness to the organisation?
Work ethos
Business professionals and businesses can learn to form alliances from which of the scriptures?
Mahabharata
What is the meaning of dharma?
Righteousness
Which of the following important management lessons are not associated with Kautilya’s Arthasasthra?
Utilise resources optimally
As per Aristotle, a writer may persuade his audience by using three types of rhetorical appeals. Which of the following options is not a part of those three Aristotelian appeals?
Samos
________ refers to the beliefs of people which help in distinguishing between different cultures.
Ethos
Decision making in silence means ____________ .
Brain Stilling
Which of the following is not a characteristic of western management?
Focus on quantity
Which of the following is not a characteristic of Indian management?
Focus on individual initiatives
Which of the following behaviour is expressed by a passive person?
- Blames Others
2. Do not have rights.
Assertive behaviour includes:
All of these:
- Being open in expressing wishes, thoughts and feeling and encouraging others to do the same.
- Accepting responsibilities and being able to delegate to others.
- Listening to view of others and responding appropriately whether in agreement with those or not.
Which of the following is correct with respect to a manager giving feedback to employees?
- Provide specific and constructive feedback without demoting the employees.
- Ask for feedback.
- Provide feedback promptly without waiting.
Which of the following is true with respect to leaders?
- Leaders set a common direction and purpose for other people.
- Leaders can convince people.
- Leaders give motivation and enthusiasm to other people.
What is/are the main purpose of presentations?
- Motivate
- To celebrate
- To inform
Which of these are signs of nervousness in the presenter?
- Fidgeting
2. Pausing
Which of the following are the tips for making effective PowerPoint presentations?
If the slides are too text heavy, viewers will get distracted reading to long blocks of wording and stop listening to the speaker.
Which of the following are the advantages of presentation?
- Presentations are face to face.
- Presentations offer flexibility.
- Presentations engage audience engagement.
An effective presentation is based on:
- Voice Delivery
- The presenter.
- Content.
- All of these.
Which of the following is an important aspect of effective team management?
- Understand the needs and traits of all team members.
- Managers need to make the team members comfortable so that they can open up and work.
- Managers need to gel up with people involved to get work done.
Which of the following is the reason for the formation of teams?
- To encourage mutual decision making as a team
- To form an environment of sustenance and trust among team members.
- To provide voluntary support to all team members.
Implementation of Vedic knowledge assures that it is possible to achieve best results using a positive and right approach by implementing social responsibilities related to _____________ .
- Corporate philanthropy.
- Community development programs.
- Family welfare programs.
The fundamental principle of _________ is that in his whole conduct, man should be guided exclusively by considerations derived from the present life itself.
Secularism
‘Lack of involvement in excisions’ and ‘role ambiguity’ are the types of _________ causes of stress.
Organisational
Which of the following is not an extra organisational cause of stress?
Coping with daily life
Who defined value as a belief that something is good and desirable?
M. Haralambos
_________ not only help the organisation to recruit better quality employees but also help to attract staff, who are a better fit.
Core values
Which of the following are group causes of stress?
Conflict
According to _________ , an individual’s thoughts, words and actions have consequences.
The Great Law
_________ focuses on taking ownership of one’s life.
The Law of Responsibility
According to_________, Nirvana or enlightenment exists on the earth in impermanent moments.
The Law of Here and Now
Which of the following does not come under organisational causes of stress?
Lack of social support
_________ states that the people one meets and the places one inhabits are entirely one’s choice.
The Law of Growth
Sources of stress or factors related to stress can be broadly divided into _________ parts.
Four
Which of the following is not a feature of secular management?
Inclusion of ethical, spiritual, moral and human values
The term value is derived from the _________ word ‘valere’ meaning ‘to be strong, to prevail or to be of worth.’
Latin
_________ means desire less, while ‘Karma’ means action.
Nishkam
Education set up under the chairmanship of Mr. S. B. Chavan, in its report to the Indian Parliament in February _________, has identified five core universal values.
1999
The term spirituality has been derived from a Latin word SPIRITUS which refers to _________ .
Breath
__________ practices in business are controlled with ethical standards which are beneficial for their employees.
Unfair
Business ethics are __________ practices and should be followed by every business.
Voluntary
Business ethics relate to different __________ groups connected with a business such as or consumers, stakeholders.
Social
Business ethics is also associated with principles and__________ of moral duty and obligation.
Standards
The decisions taken by the employees and the management are driven by ethics and __________ .
Values
Business ethics is __________ and may vary across different countries and different types of businesses.
Relative
Every business should follow certain basic principles and set up a __________.
Code of conduct
There prevails a myth that business ethics has more to do with __________than management.
Religion
Business ethics is the basic __________ which lays out the foundation for conducting business in a fair and ethical manner.
Framework
__________ refers to a set of moral beliefs and principles that govern the behaviour and activities of a group or an individual in a society.
Ethics
The word __________ means character, manner, culture and mindset.
Ethos
__________relates to the code of conduct regarding what is right and what is wrong.
Business ethics
With the changing __________, there are new regulations and newer threats and issues which need to be handled.
Technology
The word ‘ethics’ is taken from the __________ word ethos.
Greek
The final step in ethical decision-making and resolving business problems is __________ .
Implement the plan
Ethical _______ is nothing but interpretation of the situation at hand.
Reasoning
When there are two or more ethical principles which could lead to an equally good or equally bad outcome, it gives rise to the situation of an _______ .
Ethical dilemma
The conceptual aspects of ethical dilemma are related to the complexity of decision making arising out of a _______ situation.
Moral
An ethical dilemma is a _______ situation a person faces in which a decision must be taken about the adequate action to be taken.
Composite
The codes of ethics and conduct are actually _______ .
Structured
Due to which of the following, ethical dilemma may arise?
- Failure of an individual character
- Difference between personal values and social standards
- Conflict between personal values and Organisational values
- All of these
- All of these
For managing the issue of ethical dilemmas, a business professional has to first outline the situation and identify the core _______ .
Values
Which of the following amount to unethical practice?
- Insider trading
- Bribery
- Discrimination
- All of these
- All of these
Ethical _______ leadership is the concept that leaders should be guided and motivated by their own and others’ values.
Values-based
The tone set by demonstrating ethical _______ by managers determines how employees must respond to ethical challenges.
Leadership
Which of the following is a characteristic of an ethical dilemma?
- Cannot be solved by can be resolved
- Indecisive outcomes
- Availability of limited resources to handle the confusing situations
- All of these
- All of these
Organisations have witnessed colossal monetary costs in the form of fines or _______ settlements.
Legal
Ethical culture in the organisation brings the benefits of promoting ethical conduct and greater levels of _______ .
Confluence
Ethical culture in organisation helps in shaping the behaviour of _______ .
Employees
An ethical dilemma is a _______ dilemma that results in a debatable decision-making process.
Moral
A code of ethics and _______ offers an invaluable opportunity for a responsible organisation to further its positive public identity.
Conduct
Costs to reputation have spanned from dissipating confidence in an organisation to downfall in _______ .
- Sheer market
- Stock market
- Urban market
- Grey market
- Stock market
Ethical _______ is a set of principles that help in differentiating between what is morally right and what is morally wrong.
Culture
