2. Managerial Effectiveness and Ethics Flashcards
Which of these is an organisational barrier to communication?
Excessive authority layers
This communication is a free form of communication and does not follow any fixed pattern.
Informal
In communication, some certain rules and principles need to be followed while conveying a message.
Normal
communication involves the visual display of information through aids such as photos, signs, logos, codes, symbols and designs.
Visual
A process that involves transferring information from one party to another is called.
Information Sharing
Communication skills include all aspects of communication, that is, oral, written and listening skills.
True or Falls
True
Effective business communication saves the time and cost incurred by preventing redoing of misunderstood tasks.
True or False
True
How many Cs are involved in effective communication?
7
Communication helps in maintaining discipline and control in an organisation.
True or False
True
Encoding is a process of deciphering the encoded message received from the sender and understanding its intended meaning.
True or False
False
Communication between the production manager of an organisation and vendors regarding the quality of raw material is internal communication.
True or False
False
Based on the____ , communication can be internal or external in the organisation.
Target audience
Which type of communication flows between employees working at the same level?
Horizontal communication
____is a type of perceptive bias where a particular perception of one’s personality trait influences the perception of the entire personality of that person.
Halo effect
Counseling employees for eliminating their fear of superiors can help them communicate effectively.
True or False
True
Which of the following is the acknowledgement of receiving the message or a reply to the message?
Feedback
Which of these is not a benefit of business communication?
Threatening consumers
Communication is the process of passing information and understanding from one person to another.
True or False
True
___refers to difficult or special words, which are specific to a group or profession.
Jargon
Which of the following is not a feature of Non-verbal Communication?
Infrequent
Verbal communication is faster than non-verbal communication.
True or False
False
Non-verbal language has no particular grammar and syntax.
True or False
True
Which of these is not an element of a good speech?
Uninteresting
Oral communication can help us save time by cutting down time spent on first writing and then reading a message.
True or False
True
Which of the following factors act as barriers for oral messages?
- Noise
- Language
- Accent
Which of the following is a universal facial expression?
Sadness
Oral communication that adds a personal touch and develops better relationships is
Interpersonal
Glossophobia cannot be treated by which of the following:
Speaking in front of a large audience right away
Which of these is not a benefit of oral communication?
Good for lengthy messages
Oral communication cuts down money spent on paper.
True or False
True
Both verbal and non-verbal communication include vocal and non-vocal elements,
True or False
True
Public speakers should ideally open with a________.
Quotation
Which of the following is not an example of non-verbal communication?
Shouting as “I don’t know.”
Which of the following can be used to regulate the flow of a conversation?
Nodding of head
Which of the following is true of non-verbal communication?
It is continuous.
Non-verbal and verbal communication share the same evolutionary history.
True or False
False
Which of the following is not good business etiquette?
Personal criticism
___is the extreme fear of public speaking.
Glossophobia
A skill in decoding non-verbal cues cannot be taught or learned.
True or False
False
Which of the following represents actual use of communication skills?
Writing 9%; Reading 16%; Speaking 30%; and Listening 45%
The most desirable type of listening is______concentrating on the words being spoken.
Active listening
There are_______elements of reading.
5
________is defined as the process of decoding a series of written symbols and getting meaning from them.
Reading
In which type of listening, the listener is vulnerable to the speaker’s influence?
Emphatic listening
______is the process of speedy reading to gain the gist of a text.
Skimming
A reader is looking for some specific information only. Which technique would you suggest to him?
Scanning
________is the type of listening where the listener is just pretending to listen and is otherwise indifferent to what is being said.
Passive Listening
Which of the following is not one of the Ten Commandments for becoming an effective leader?
Show disinterest
______development is closely connected to comprehension.
Vocabulary
______are the smallest units of spoken language.
Phonemes
In which type of listening does the listener select the part that he is desirous of listening and ignores the rest?
Selective listening
For listening that leads to understanding, a listener should not______.
Interrupt and ask questions
______is the relationship between individual sounds (phonemes) in a spoken language and letters in that language.
Phonics
Which among the following could be a commandment of listening?
Empathise with the speaker
Which of these is not an element of reading?
Expression
According to Gough and Hillinger (1980), which of the following is not an innate skill?
Reading
In which type of phonics, the readers are taught to connect letters to their corresponding phonemes first and then use these together to create a word?
Synthetic phonics
Which of the following is not an advantage of written communication?
Time consuming
Consider the following template:
To: [Click here and type name]
CC: [Click here and type name]
From: [Click here and type name]
Date: 09/29/97
Re: [Click here and type subject]
This is a template of a/an .
Memo
In business world, the abbreviation “NB” stands for _________.
Please note
In case, the letter is addressed to a firm and no particular head is known; then, the name of the receiver should be prefixed with which of the following courtesy titles?
M/s
Which of the following informs people about the date, time, venue and reason of the meeting?
Notice
Which of these is not an essential feature of a report?
Ambiguity
Which of the following is not considered as an appropriate e-mail etiquette?
Writing in capitals
__________ proposals are requested by clients themselves, or submitted in response to an advertisement published by the client.
Solicited proposals
Which of the following communications provides a permanent record and is beneficial for future references?
Written
Nowadays,________ are fast replacing the use of memos in organisations.
Emails
___________is an important tool used in the decision-making process and can help the management to review and evaluate the performance of various departments in the organisation.
Report
Which of the following summaries accompanies a business proposal?
Executive summary
Which of the following is not an essential feature of a report?
Elaborate
Which of the following is the most detailed type of document used in case of applying for jobs?
Curriculum Vitae
Which is the longest part of the letter?
Main paragraph
Which of the following is not an advantage of e-mails?
Can contain viruses
Which of the following is an important principle to follow while drafting a report?
A report should be organised
Which section or part of a business proposal is created with an intent to stimulate interest of the prospective buyer in the proposal?
Cover letter
Which of the following is not required for good written communication skills?
Knowledge of English
In a letter, complimentary close is also known as
Subscription
‘Bottle up feelings that explode’ are the traits of a/an:
Aggressive person
In one’s professional life, the ability to be assertive can put one on the fast track to a ____________ role.
Leadership
‘Using dramatic words and being hostile’ are the features of a/an:
Aggressive person
When one is aggressive, the power he/she uses is and may come across as pushy or even bullying.
Selfish
__________ is communicating and expressing one’s thoughts, feelings and opinions in a manner that makes one’s views and needs clearly understood by others without putting down their thoughts, feelings or opinions.
Assertiveness
Managing assertively helps managers to work effectively by sharpening their ___________ skills.
People
An _________ always considers his own best interest without regard for the rights, needs, feelings or desires of others.
Aggressive individual
Calm thinking and respectful negotiation are the features of a/an:
Assertive person
Which of the following is not a trait of empathetic employees?
Do not provide constructive feedback
Which of the following describes the attributes of emotional intelligence?
Ability to understand others’ points of view
Who coined the term ‘Emotional Intelligence’?
John Mayer and Peter Salovey
Which of the following is not a key element of emotional intelligence?
Courtesy
As per Goleman, what percentage of success at work can be attributed to ordinary intelligence (IQ)?
20%
Which of the following researchers introduced the most extensively used model of emotional intelligence?
Daniel Goleman
What kind of relationship has been observed between emotional intelligence and job stress?
Inverse
Which of the following is not a trait of self-regulated employees?
Do not abide by their values
Match the following lists:
List I. List II
A. Self-awareness i. Ability to sense other’s feelings
B. Self-management. ii. Understanding one’s own emotions
C. Empathy iii. Handling one’s emotions and completing tasks at hand
A – ii; B – iii; C – i
‘A person who is aware and conscious about himself is always aware of how they feel and how their emotions and/or actions can affect people around them.’ Which element of emotional intelligence is described in this statement?
Self-awareness
Which of the following is not one of the key managerial skills?
Managing change
