2. Managerial Effectiveness and Ethics Flashcards
Which of these is an organisational barrier to communication?
Excessive authority layers
This communication is a free form of communication and does not follow any fixed pattern.
Informal
In communication, some certain rules and principles need to be followed while conveying a message.
Normal
communication involves the visual display of information through aids such as photos, signs, logos, codes, symbols and designs.
Visual
A process that involves transferring information from one party to another is called.
Information Sharing
Communication skills include all aspects of communication, that is, oral, written and listening skills.
True or Falls
True
Effective business communication saves the time and cost incurred by preventing redoing of misunderstood tasks.
True or False
True
How many Cs are involved in effective communication?
7
Communication helps in maintaining discipline and control in an organisation.
True or False
True
Encoding is a process of deciphering the encoded message received from the sender and understanding its intended meaning.
True or False
False
Communication between the production manager of an organisation and vendors regarding the quality of raw material is internal communication.
True or False
False
Based on the____ , communication can be internal or external in the organisation.
Target audience
Which type of communication flows between employees working at the same level?
Horizontal communication
____is a type of perceptive bias where a particular perception of one’s personality trait influences the perception of the entire personality of that person.
Halo effect
Counseling employees for eliminating their fear of superiors can help them communicate effectively.
True or False
True
Which of the following is the acknowledgement of receiving the message or a reply to the message?
Feedback
Which of these is not a benefit of business communication?
Threatening consumers
Communication is the process of passing information and understanding from one person to another.
True or False
True
___refers to difficult or special words, which are specific to a group or profession.
Jargon
Which of the following is not a feature of Non-verbal Communication?
Infrequent
Verbal communication is faster than non-verbal communication.
True or False
False
Non-verbal language has no particular grammar and syntax.
True or False
True
Which of these is not an element of a good speech?
Uninteresting
Oral communication can help us save time by cutting down time spent on first writing and then reading a message.
True or False
True