CAQs For MEE Flashcards
Communication that takes place between the members of an organization within itself is known as what?
Internal
Which means of communication is without words?
Non-Verbal Communication
Which technique of reading is used to get at the gist of the text ?
Skimming
Paralanguage is that part of communication which involves one of the following. What is it?
Pitch, volume and fluency
Which type of Communication from the following are called Verbal Communication?
spoken words and written material
What do we call the extreme fear of speaking in public?
Glossophobia
“What kind of listening include trying to understand the speaker’s feelings and emotions?”
“Empathetic Listening “
When looking quickly over a textbook to get a general superficial idea of the content what do we use ?
Extensive reading
Which from these options is the right example of ‘reinforce’ function of non-verbal communication?
Nodding your head while saying a yes.
Which of the following is NOT one of the ‘Personal Barrier’ in communication?
Lack of open door policy
What is the term used to describe the smallest units of spoken language; these units then combine to form words?
Phonemes
A reader is looking for some specific information only. Which is the best technique the reader can adopt?
Surveying
In most organizations there are many directions of communication. Generally, how many directions of communication exist?
Four
Which of these is the first step in the listening process?
Stop talking
Which of the following is NOT true about listening?
Think how to react
In an organization, which of these is not a type of communication?
Curve
Certain groups or professionals refer to special words and expressions specific to their profession that are difficult for others to understand. What is it called as?
Jargon
Which of the following is generally used to regulate the flow of a conversation?
Nodding of head
In some organizations, we come across artificial barriers that creates obstacles for women and minorities to reach higher positions. What is this called?
Glass Ceiling
“Where did the term ‘communis’ come from?”
Latin
Which of the following provides instant feedback?
Face to face dialogue
Can you identify the component that is not a part of paralanguage?
Gestures
Talking comes under which type of communication?
Verbal
Which of the following is NOT one type of reading?
Shouting
Which of these are to be avoided in any style of writing?
Dishonesty
An interviewer in an organization came across a student to be very poor in communication skills. The interviewer concludes that the student is poor in other skills also. What is this called?
Halo Effect
What is the most popular public speaking art that most speakers adopt to create interest in the audience by opening the speech with?
Quotation
Characteristics of reading skills include all of the following except: can you identify the right option?
Weakens analytical skills
When a marketing executive sends an email to the marketing director, it is called as what?
Upward communication
All these options are the advantages of oral communication except? Identify the correct option
Conveys ambiguous message
Communication between the Operations Manager and the Quality team members within an organization is an example of which type of communication?
Diagonal Communication
One of the following researchers has introduced the most extensively-used model of Emotional Intelligence. Identify the researcher from the given options
Daniel Goleman
In the business, the assertive style is often the most courteous and productive mode of communication. Which of the following statements does not suggest assertive behaviour?
Not able to admit mistakes and apologise
In communicating with others in the way you are able to express who you are, to respect yourself, and to value your own opinions and beliefs.
Assertive Communication
Which of the following is NOT an element of reading?
Listening
Many people have the hobby of recording the good and bad happenings of the day in a diary. What is this is an example of?
Intrapersonal Communication
The message may be misinterpreted because of what?
Barriers
It is the managerial function that indicates leading the staff in the most applicable method.’ Identify the option that supports the statement.
Directing
If you can relate to and comprehend the emotions of others, you can view challenges objectively and make objective conclusions. According to Goleman, what does the above statement mean in terms of Emotional Intelligence?
Empathy
The knowledge of phonics improves reading skills. Identify the technique wherein the readers are taught to connect letters to their corresponding phonemes first and then use them together to create a word.
Synthetic Phonics
Which is the type of listening in which the listener just pretends to listen and is otherwise indifferent to what is being communicated by the speaker?
Passive listening
Understanding the traits and tendencies of various communication styles can assist us in interacting with others effectively. Which communication style makes eye contact and is considerate of others’ personal space?
Assertive
It should have all the information the audience needs. The message sender must consider the receiver’s thinking and communicate the message accordingly.’ Which C’s of communication is indicated in the following statement?
Completeness
Reading is essential since it helps to develop the mind. Which of the following is a false statement about reading?
Reading weakens analytical skills.
Socialisation assists employees in acclimating to the organisational culture. Employees develop specific expectations of themselves and the organisation at which stage of socialisation?
Pre-arrival stage
Our communication styles are defined by our tendency to communicate directly or indirectly. Identify the mode of communication in which individuals communicate their feelings, needs, and rights without regard or respect for the feelings, needs, or rights of others.
Aggressive
Effective communication involves expressing appreciation of others for what they have done or are doing; which of these demonstrates this behaviour?
Assertive behaviour
Choose the option that best defines the written document that is used exclusively within an organisation and assists in communicating an important message to members of the organisation.
Memos
Managing assertively empowers managerial efficiency by diffusing ‘interpersonal problems’ that invariably arise at work. In this context, it helps managers with which of the following?
Resolve Conflict
An email mentioning agenda of meeting is sent from department head to all team members. This is an example of which kind of communication?
Verbal communication
One of the prominent differences between a leader and a manager is in their approach to ‘risk’. Which of the following suits the best approach for ‘Leaders’?
Risk-takers
Emotional intelligence is characterised by which of the following?
Better interpersonal relationship
Being aware of your nonverbal communication while speaking can help others understand your message. Which nonverbal function is indicated by a nod instead of a verbal yes?
Substitute
A business proposal is a sales pitch made to a prospective client to obtain a certain job. What kind of proposals are generated in response to a customer’s requirement?
Solicited proposals
There are various types of Nonverbal Communication. Which of the following is one type of nonverbal communication?
Kinesis
Founders’ Philosophy’ is one of the factors responsible for creating and sustaining an Organization Culture. This factor was propagated by whom amongst the given options?
Stephen Robbins
Which of these is not a step in the listening process?
Misinterpreting
Which communication style is clearest and most productive ?
Assertive
What is the style of communication in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights?
Passive
Which one of the following is NOT a ‘personal barrier’ in the process of communication?
Unfavourable communication environment
In one type of verbal communication, ‘opening with quotation’ can particularly be very effective. Identify its type from the following options.
Speech
Possessing excellent emotional intelligence skills enables you to perform at a higher level. Examine the statements and identify the false statement about emotional intelligence’s professional benefits.
Increased workplace conflict.
Emotional intelligence is different from other intelligence in which of the factors?
The focus is on emotional reasoning, ability and knowledge.
There are two kinds of ‘Minutes’. In this kind of Minutes, each paragraph begins with the word ‘Resolved’. Choose the appropriate option for it.
Minutes of Resolution
Attitudes, actions and appearances in the context of classroom communication are considered as what?
Non- Verbal
Which is the most effective leadership style that can be used during emergency situations?
Autocratic
Imagine you are working in an educational institution where people are of equal status. Which method of communication is best suited ?
Horizontal Communication
There are some distinctions between the roles of manager and leader. Identify who is responsible for planning and who sets the direction from the options provided.
Manager - planning ; leader - direction
A major management skill is the ability to give and accept constructive feedback. What are the considerations a leader should take while providing feedback to an employee?
Provide prompt, specific, constructive feedback.
Managers that possess emotional intelligence can maintain objectivity. What is the term used to indicate the ability to read and comprehend one’s own emotions as well as the impact they have on others?
Self-awareness
According to Keith Davis, what do we call ‘the process of passing information and understanding from one person to another’ ?
Communication
An organization’s communication is diverse. When a procurement manager communicates with a supplier about raw materials, what style of communication is implied?
External communication
One of the five essential factors that determines an individual’s Emotional Intelligence, according to Goleman, is which of the following?
Motivation
This instrument of written communication is usually sent alongwith the ‘notice’. It gives the contents of a forthcoming meeting. Identify the appropriate option.
Agenda
According to Mayer & Salovey, the Emotionally Intelligent person is skilled in four primary areas, namely: identifying, understanding and using emotions. Identify the fourth one.
Regulating Emotions
Communication includes tone of voice, body language, facial expressions etc. This type of communication refers to which of the following option?
Non-verbal communication
Listening is a very important aspect of effective communication. Good listener has to develop certain characteristics. Which one of the following is NOT one of those characteristics?
Continue to talk in between
Throughout the development process, teams pass through distinct stages. Examine the statements and choose the one that is true for Tuckman’s team development ‘Storming’ stage.
A period of conflict and struggle and team members may disagree, and team performance may suffer.
Leadership theories focus on the characteristics of a leader. This trait theory of Leadership emphasised common traits and personal characteristics of an individual. Identify the theory from the following options.
Allport’s Trait Theory
“Many of the business organizations in India follow the principles of avoiding conflicts with their supply chain partners. Which one of the following principles relates to
the same?”
Principle of harmony
Managing conflicts have become critical for maintaining amicable human relations and cohesiveness. Which of the following is not a distinct feature of a conflict
Within an individual, conflict cannot exist.
We express our thoughts, ideas by speaking or writing. Talking is an effective tool of communication, but it has limited reach. Talking comes under which type of communication?
Verbal
There is a similarity of background between the sender and the receiver such as age, language, nationality, religion. Which of the following option refers to this context?
Cultural
“Employees exhibit many styles of communication. When employees deliberately infringe on their rights, exhibit poor eye contact and avoid expressing their opinions;
which style of communication is indicated?”
Passiveness
“It is the most common yet powerful and stimulating audio-visual aid to create presentations. Identify the correct option for this computer-aided tool considered most
important for making presentations.”
Microsoft PowerPoint
“Most Indian business organizations believe in proper performance appraisal of their employees and based on the same, reward their employees. Which one of the
following relates to the same”
Principle of Reward
“In an organization, one group of managers wanted to introduce new sportswear different in design, colours and models from the previous ones, whereas other managers
wanted to do expansion more deliberately. What type of conflict is depicted in the example?”
Intergroup conflict
“Modern businesses pay attention to how their employees work in harmony to retain their productivity. What is defined as a significant dispute or arguments or struggle
between incompatible or opposing needs, wishes, ideas and is usually one that lasts a long time?”
Conflict
Organizations like to hire managers with a high level of emotional intelligence. Which one of the following benefits of the same is easily quantifiable?
Better productivity
Organizations frequently attribute their success to their teams’ dynamics and performance. Identify from the options given the characteristics of a team?
Practice continuous learning.
Organizational culture has lot of functions. Which one of the following is NOT one of the functions?
Help predict human behaviour
“Body language can tell a lot about how a person feels. At the time of presentation when the presenter resists or avoids eye contact, it is often considered a sign of
disinterest, lack of confidence and inattentiveness. What else might this behaviour suggest?”
Rudeness
The proper use of gestures is one of the most powerful tool for an effective presentation. What do we call the study that refers to body movement and expressions such as waving, pointing, touching, slouching, bending etc.?
Kinesics
“We find many leadership styles in business. In this style of leadership, leaders keep the power to take decisions majorly to self without others’ advice and suggestions
or anyone else’s interference. Identify what this style is commonly known as?”
Kinesics
“We find many leadership styles in business. In this style of leadership, leaders keep the power to take decisions majorly to self without others’ advice and suggestions
or anyone else’s interference. Identify what this style is commonly known as?”
Autocratic style
“Good teamwork helps build morale in the workplace. Which teams are formed for a temporary period to achieve a critical task say, problem-solving or new product
development from across geographics?”
Virtual Teams
“Body language plays an integral part in any presentation. During a presentation when the presenter keeps hands clasped or arms crossed on the chest or have legs
crossed with sunken shoulders, the body posture demonstrated is which of the following?”
Closed Posture
Team development is possible only when the team passes through various stages. Which of the following is not a stage of team development in an organization?
Maintainance Stage
When parties are willing to solve a problem mutually, there is a tool most widely used for conflict resolution. What is it called?
Negotiation
In any business, proposals are the document that seals the deal. Choose the option that is not included in the various sections of a business proposal?
Inside address(Used in letters)
Leadership theories talk about the psyche of a leader. The High LPC score and Low LPC score are integral part to which style of Leadership Theory?
Contingency Theory(Fiedler)
“A business proposal, a written document sent to a prospective client, has many parts. This section of the proposal explains the objective of sending it, why the solutions
presented are the best, and what it is all about. This section briefly states how you will be able to help the clients. Which section of a business proposal is it being
indicated?”
Executive Summary
“Conflict resolution helps to resolve conflicts in a professional way. Which one refers to a technique of conflict resolution in which both parties are required to give up
their motives and think collectively to resolve a conflict?”
Compromise
“Presentations can be conquered through good body language. Despite the presenter’s mood or personal feelings, he/she sports a confident, composed and friendly look
during a presentation. Which of the following is the quality of the presenter expressed here?”
Facial Expressions
The presenter should avoid getting panicky and keep calm during presentation. Which of the following is a sign of getting nervous and anxious during a presentation?
Fidgeting
“Trust provides a sense of safety. When teams feel safe, they are more likely to open up, take risks, and expose flaws. Which team building game is played to build
trust?”
Mine Field
Present day Management adopts certain lessons from Mahabharata. One of these is to do with long term planning. Identify from the following the same?
Building Strategies
“Eye contact forms an important part of communication with an audience during presentation. What is the term used to define the study of eye movement, eye
behaviour and eye-related non-verbal communication?”
Oculesics
“Organizational culture needs to be nurtured and valued throughout an organization in order to establish a strong and healthy culture. Which of the following factors are
essential in the creation of organisation culture?”
Founders philosophy, selection criteria,socialisation,top management
“Assertiveness is all about communicating one’s thoughts and feelings in a manner that is clearly understood by others and without putting down their thoughts and
feelings. Which of the following statements does not fit into the above definition of assertiveness?”
Does not have respect for others
“The Trait Theory categorizes the common traits of an individual in various categories. What is the category in which individuals have different degrees of traits such as
being friendly, loyal, jovial and more?”
Allport’s Trait theory. Central traits
“The way we communicate plays an important role in professional life. A style in which individuals have developed a pattern of avoiding expressing their opinions or
feelings, protecting their rights, refers to which of the following behaviour?”
Passiveness
“Teamwork is critical to ensuring an enjoyable work environment. The employees from the same hierarchical level, but different work areas, who come together to
accomplish a task belong to which team?”
Cross-functional team
“Interactions happen through various communication styles. This kind of communication involves expressing aggressive feelings in an indirect way through passive
resistance rather than through open confrontation. This behaviour is identified as which of the following?”
Passive Aggressive
The majority of conflicts are rooted in a complex matrix of interests. Which of the following is NOT one of the reasons for the cause of conflicts?
If the manager sets realistic expectations with the employees.
“In an organisation, there exist many types of conflicts. A type of conflict that occurs within a single group or between the members of a group refers to which of the
following?”
Intra-group conflict
“Conflict is a struggle between individuals with varied ideas, beliefs. There exist many reasons that may cause conflicts. Choose the option that is not a cause of
conflict.”
Good rapport between employees
“This style of Leadership was developed by Kenneth Blanchard and Paul Hersey. The former President of Coca-Cola, Jack Stahl demonstrated this style of Leadership.
What is it called?”
Situational Style
“Each individual has a distinct communication style, a way of interacting and exchanging information with others. Pick the option that best describes assertive style of
communication.”
Express feelings clearly, appropriately, and respectfully
“Team make work more efficient. People from different areas in the organization come together and work on a task and this saves on time and cost to the organization.
What would you call these teams?”
Cross Functional Team
“The emotions and behaviours of a team change with stage. During which stage of team growth do individuals begin to reconcile their own ambitions with the team’s
realities, dissolve conflicts, and develop a sense of unity to improve team performance?”
Norming
“Every person has a unique communication style. A person that is overly forceful, pushy, hostile or otherwise attacking , belongs to which type of the following
approach?”
Agressive
In this bargaining strategy, one party’s gain is dependent upon the other party’s loss. Which one in the given options suggests this type of bargaining strategies?
Distributive negotiation
Workplace need to follow some ethos and there are some important ethos. Which one of the following is Not one of the important ethos?
No sense of belongingness
“Management and leadership are inseparable. There are distinct differences between Leadership and Management. Which of the following statements is NOT true with
respect to the same?”
Leaders appeal to employee’s heads, Manager to employee’s hearts
“According to Keith Davis, this is the human factor that binds the group together and motivates it towards goals. This ability can be termed as which option of the
following?”
Leadership
“Credibility is characterized as a speaker’s competence. A speaker or a writer constructs the arguments based on his credibility. Which one of the following relates to
this?”
Ethos
“Employees communicate in a multitude of ways. A method of expressing needs and desires that do not take into account of the welfare of others refers to which of the
following options.”
Aggressiveness
In which of these, should the listener be able to make connection between different segments of speech.
Links between part of speech
According to Aristotle, a writer may persuade his audience by using three types of rhetorical appeals. Which one of the following is not one of the three appeals?
Mythos
“Vedas are considered as a treasure house that contains ancient value systems, which in turn, are based on various building blocks. Which one of the following is NOT
one of the building blocks?”
Adharma
When the group disagrees, it is usually over how the work should get done. Which type of conflict is experienced by the group?
Process Conflict
Official communication is highly dependent on written documents. Which of the following options about written communication is false?
Restricts revision
“Businesses use multiple modes to communicate. Which of the given options is a significant tool of verbal communication used in the decision-making process that can
help the management to review and evaluate the performance of various departments in the organization?”
Report
“Communication means the way a message travels from a sender to a receiver. The information which is transferred to the receiver has to be interpreted. What is this
process called as?”
Decoding
