CAQs For MEE Flashcards
Communication that takes place between the members of an organization within itself is known as what?
Internal
Which means of communication is without words?
Non-Verbal Communication
Which technique of reading is used to get at the gist of the text ?
Skimming
Paralanguage is that part of communication which involves one of the following. What is it?
Pitch, volume and fluency
Which type of Communication from the following are called Verbal Communication?
spoken words and written material
What do we call the extreme fear of speaking in public?
Glossophobia
“What kind of listening include trying to understand the speaker’s feelings and emotions?”
“Empathetic Listening “
When looking quickly over a textbook to get a general superficial idea of the content what do we use ?
Extensive reading
Which from these options is the right example of ‘reinforce’ function of non-verbal communication?
Nodding your head while saying a yes.
Which of the following is NOT one of the ‘Personal Barrier’ in communication?
Lack of open door policy
What is the term used to describe the smallest units of spoken language; these units then combine to form words?
Phonemes
A reader is looking for some specific information only. Which is the best technique the reader can adopt?
Surveying
In most organizations there are many directions of communication. Generally, how many directions of communication exist?
Four
Which of these is the first step in the listening process?
Stop talking
Which of the following is NOT true about listening?
Think how to react
In an organization, which of these is not a type of communication?
Curve
Certain groups or professionals refer to special words and expressions specific to their profession that are difficult for others to understand. What is it called as?
Jargon
Which of the following is generally used to regulate the flow of a conversation?
Nodding of head
In some organizations, we come across artificial barriers that creates obstacles for women and minorities to reach higher positions. What is this called?
Glass Ceiling
“Where did the term ‘communis’ come from?”
Latin
Which of the following provides instant feedback?
Face to face dialogue
Can you identify the component that is not a part of paralanguage?
Gestures
Talking comes under which type of communication?
Verbal
Which of the following is NOT one type of reading?
Shouting
Which of these are to be avoided in any style of writing?
Dishonesty
An interviewer in an organization came across a student to be very poor in communication skills. The interviewer concludes that the student is poor in other skills also. What is this called?
Halo Effect
What is the most popular public speaking art that most speakers adopt to create interest in the audience by opening the speech with?
Quotation
Characteristics of reading skills include all of the following except: can you identify the right option?
Weakens analytical skills
When a marketing executive sends an email to the marketing director, it is called as what?
Upward communication
All these options are the advantages of oral communication except? Identify the correct option
Conveys ambiguous message
Communication between the Operations Manager and the Quality team members within an organization is an example of which type of communication?
Diagonal Communication
One of the following researchers has introduced the most extensively-used model of Emotional Intelligence. Identify the researcher from the given options
Daniel Goleman
In the business, the assertive style is often the most courteous and productive mode of communication. Which of the following statements does not suggest assertive behaviour?
Not able to admit mistakes and apologise
In communicating with others in the way you are able to express who you are, to respect yourself, and to value your own opinions and beliefs.
Assertive Communication
Which of the following is NOT an element of reading?
Listening
Many people have the hobby of recording the good and bad happenings of the day in a diary. What is this is an example of?
Intrapersonal Communication
The message may be misinterpreted because of what?
Barriers
It is the managerial function that indicates leading the staff in the most applicable method.’ Identify the option that supports the statement.
Directing
If you can relate to and comprehend the emotions of others, you can view challenges objectively and make objective conclusions. According to Goleman, what does the above statement mean in terms of Emotional Intelligence?
Empathy
The knowledge of phonics improves reading skills. Identify the technique wherein the readers are taught to connect letters to their corresponding phonemes first and then use them together to create a word.
Synthetic Phonics
Which is the type of listening in which the listener just pretends to listen and is otherwise indifferent to what is being communicated by the speaker?
Passive listening
Understanding the traits and tendencies of various communication styles can assist us in interacting with others effectively. Which communication style makes eye contact and is considerate of others’ personal space?
Assertive
It should have all the information the audience needs. The message sender must consider the receiver’s thinking and communicate the message accordingly.’ Which C’s of communication is indicated in the following statement?
Completeness
Reading is essential since it helps to develop the mind. Which of the following is a false statement about reading?
Reading weakens analytical skills.
Socialisation assists employees in acclimating to the organisational culture. Employees develop specific expectations of themselves and the organisation at which stage of socialisation?
Pre-arrival stage
Our communication styles are defined by our tendency to communicate directly or indirectly. Identify the mode of communication in which individuals communicate their feelings, needs, and rights without regard or respect for the feelings, needs, or rights of others.
Aggressive
Effective communication involves expressing appreciation of others for what they have done or are doing; which of these demonstrates this behaviour?
Assertive behaviour
Choose the option that best defines the written document that is used exclusively within an organisation and assists in communicating an important message to members of the organisation.
Memos
Managing assertively empowers managerial efficiency by diffusing ‘interpersonal problems’ that invariably arise at work. In this context, it helps managers with which of the following?
Resolve Conflict
An email mentioning agenda of meeting is sent from department head to all team members. This is an example of which kind of communication?
Verbal communication
One of the prominent differences between a leader and a manager is in their approach to ‘risk’. Which of the following suits the best approach for ‘Leaders’?
Risk-takers
Emotional intelligence is characterised by which of the following?
Better interpersonal relationship
Being aware of your nonverbal communication while speaking can help others understand your message. Which nonverbal function is indicated by a nod instead of a verbal yes?
Substitute
A business proposal is a sales pitch made to a prospective client to obtain a certain job. What kind of proposals are generated in response to a customer’s requirement?
Solicited proposals