Medical Office Management - B Flashcards
A system whereby large quantities of data can be accessed, search, sorted, and arranged very rapidly by computer is called a(n) ________ system.
database management
A computer monitor, hard drive, and printer are known as _______.
hardware
the term for the technology that tells a computer what to do is known as the ________.
software
The computer key DEL command means ______.
delete
The computer’s directional arrow keys _______.
move the cursor, right, left, up or down
Referring to computers, the term “user friendly “ refers to ______.
how easy the system is to operate
The process of changing words into numbers so that computers can be used in processing insurance claims is called _______.
coding
A business letter written in full block style will have all lines _______.
at the left hand margin
Making a duplicate file to protect computer information from being lost is called making a ________.
backup
When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
colon
A newsletter that weighs less than one pound would be considered _________ class mail.
third
What office instrument is designed to receive and send printed documents via the telephone?
fax machine
Business or handwritten mail that weighs less than 11 ounces is known as _______ class mail.
first
Parcel post or _______ class mail is used for bound printed matter, film, & sound recordings.
fourth
Before placing a telephone called on hold it is appropriate to _______.
ask if you may put the caller on hold; wait for the caller to confirm they can wait; obtain a return phone number
ALL OF THE ABOVE
