Medical Office Management - B Flashcards
A system whereby large quantities of data can be accessed, search, sorted, and arranged very rapidly by computer is called a(n) ________ system.
database management
A computer monitor, hard drive, and printer are known as _______.
hardware
the term for the technology that tells a computer what to do is known as the ________.
software
The computer key DEL command means ______.
delete
The computer’s directional arrow keys _______.
move the cursor, right, left, up or down
Referring to computers, the term “user friendly “ refers to ______.
how easy the system is to operate
The process of changing words into numbers so that computers can be used in processing insurance claims is called _______.
coding
A business letter written in full block style will have all lines _______.
at the left hand margin
Making a duplicate file to protect computer information from being lost is called making a ________.
backup
When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
colon
A newsletter that weighs less than one pound would be considered _________ class mail.
third
What office instrument is designed to receive and send printed documents via the telephone?
fax machine
Business or handwritten mail that weighs less than 11 ounces is known as _______ class mail.
first
Parcel post or _______ class mail is used for bound printed matter, film, & sound recordings.
fourth
Before placing a telephone called on hold it is appropriate to _______.
ask if you may put the caller on hold; wait for the caller to confirm they can wait; obtain a return phone number
ALL OF THE ABOVE
An incoming call should be answered by the ______ ring.
thrid
Which one of the following items is not needed when taking a routine phone message?
Caller’s drivers license #
Prior to answering an incoming call the medical assistant should _______.
smile
When handling incoming mail the medical assistant should ______.
attach the envelope to the correspondence
A letter should be folded in ________ using a #10 envelope?
thirds face-up
_______ is the study of words and their relationship to other words in a sentence.
grammar
When handling a patient complaint which one of the following would be most appropriate?
Take all complaints seriously and take thorough notes
When working with patients from a culture difference than your own, one should _______.
show respect for their culture
Body language, body posture, space and distance are all examples of _______.
non-verbal communication
When caring for patients with physical disabilities, which of these if not an appropriate consideration for most?
speak loudly
