Medical Office Management - B

Question 1

A system whereby large quantities of data can be accessed, search, sorted, and arranged very rapidly by computer is called a(n) ________ system.

Answer 1

database management

Question 2

A computer monitor, hard drive, and printer are known as _______.

Answer 2

hardware

Question 3

the term for the technology that tells a computer what to do is known as the ________.

Answer 3

software

Question 4

The computer key DEL command means ______.

Answer 4

delete

Question 5

The computer’s directional arrow keys _______.

Answer 5

move the cursor, right, left, up or down

Question 6

Referring to computers, the term “user friendly “ refers to ______.

Answer 6

how easy the system is to operate

Question 7

The process of changing words into numbers so that computers can be used in processing insurance claims is called _______.

Answer 7

coding

Question 8

A business letter written in full block style will have all lines _______.

Answer 8

at the left hand margin

Question 9

Making a duplicate file to protect computer information from being lost is called making a ________.

Answer 9

backup

Question 10

When writing a business letter, the salutation of a letter should be followed by which punctuation mark?

Answer 10

colon

Question 11

A newsletter that weighs less than one pound would be considered _________ class mail.

Answer 11

third

Question 12

What office instrument is designed to receive and send printed documents via the telephone?

Answer 12

fax machine

Question 13

Business or handwritten mail that weighs less than 11 ounces is known as _______ class mail.

Answer 13

first

Question 14

Parcel post or _______ class mail is used for bound printed matter, film, & sound recordings.

Answer 14

fourth

Question 15

Before placing a telephone called on hold it is appropriate to _______.

Answer 15

ask if you may put the caller on hold; wait for the caller to confirm they can wait; obtain a return phone number
ALL OF THE ABOVE

Question 16

An incoming call should be answered by the ______ ring.

Answer 16

thrid

Question 17

Which one of the following items is not needed when taking a routine phone message?

Answer 17

Caller’s drivers license #

Question 18

Prior to answering an incoming call the medical assistant should _______.

Answer 18

smile

Question 19

When handling incoming mail the medical assistant should ______.

Answer 19

attach the envelope to the correspondence

Question 20

A letter should be folded in ________ using a #10 envelope?

Answer 20

thirds face-up

Question 21

_______ is the study of words and their relationship to other words in a sentence.

Answer 21

grammar

Question 22

When handling a patient complaint which one of the following would be most appropriate?

Answer 22

Take all complaints seriously and take thorough notes

Question 23

When working with patients from a culture difference than your own, one should _______.

Answer 23

show respect for their culture

Question 24

Body language, body posture, space and distance are all examples of _______.

Answer 24

non-verbal communication

Question 25

When caring for patients with physical disabilities, which of these if not an appropriate consideration for most?

Answer 25

speak loudly