Managing Quality - Unit 3 Flashcards
1
Q
What are the two ways of achieving good quality in a business?
A
- Quality control
* Quality assurance
2
Q
What is quality control?
A
A quality controller will examine and/or test for quality once a product has been made.
3
Q
What is quality assurance?
A
Focusing on quality at every stage of the production process. Everyone is involved and is responsible for contributing towards the achievement of a quality standard. There should be zero defects.
