Consumer Protection Laws - Unit 3

Question 1

What is the Sale Of Goods Act? And the 3 musts

Answer 1

Relate to the products and services being sold be businesses.
They must:
- Be of merchantable quality 
- Match their description 
- Be fit for purpose

Question 2

What is the Trade Descriptions Act? And the 3 must nots

Answer 2

Relates to how the businesses deal with and sell to customers.
They must not:
- Give false info
- Fail to give important many info
- Act aggressively (force to sale)

Question 3

What are 2 bad impacts of consumer protection laws?

Answer 3

• Businesses must know them and keep up to date
• Can restrict businesses from operating as they would wish
• They have to comply with laws by changing their products/practises and this can be costly
• Bad publicity if not followed

Question 4

What are 2 good impacts of following consumer protection laws?

Answer 4

• Less likely to receive fines or be sued by customers
• Can improve a businesses image
• Good publicity is followed
• Improved relationship with stakeholders