managing people - theme 1.4 (book 4)

Question 1

Soft HRM is when ____ believe that staff are the most important ______ in the business.

Answer 1

Soft HRM is when organisations believe that employees are the most important asset of the business.

Question 2

Hard HRM is when _______ believe employees are a _______ to be used ____ effectively.

Answer 2

Hard HRM is when organisations believe employees are a resource to be used cost effectively.

Question 3

advantages of soft HRM?

Answer 3

• attract the best employees
• low turnover
• better training & skills
• increased motivation

Question 4

disadvantages of soft HRM?

Answer 4

• can be very expensive
• less flexible working

Question 5

advantages of hard HRM?

Answer 5

• can meet changes in demand with flexible hours
• lower costs
• quicker decisions

Question 6

disadvantages of hard HRM?

Answer 6

• high turnover
• increased recruitment costs
• low motivation
• harder to recruit

Question 7

flexible working is a _____ of employment _____ designed to help employees _____ work and home life.

Answer 7

flexible working is a range of employment options designed to help employees balance work and home life.

Question 8

multiskilling is where there is an opportunity for ________ to complete _________ jobs rather than _________.

Answer 8

multiskilling is where there is an opportunity for employees to complete multiple jobs rather than specialisation.

Question 9

how long do part time employees work for in a week?

Answer 9

less than 30hrs a week

Question 10

how long are temporary employees employed for?

Answer 10

a limited time (e.g; christmas season)

Question 11

outsourcing is when a _______ finds an _________ business to carry out part of the ______ process.

Answer 11

outsourcing is when a business finds an external business to carry out part of the process.

Question 12

dismissal is when an ___________ contract is ________ due to a _______ in terms of the _______ of the employee

Answer 12

dismissal is when an employees contract is terminated due to a breach in terms of the contract of the employee

Question 13

redundancy occurs when the __________ contract of employment is ______ because the job no longer ________.

Answer 13

redundancy is when the employees contract is terminated because the job no longer exists.

Question 14

trade unions are national ______ with a ______ to protect its ______ and _________
their ________ and _________ conditions.

Answer 14

trade unions are national organisations with a remit to protect its members and improve their economic and working conditions.

Question 15

industrial _______ is when there is a _______ between an employer and employee.

Answer 15

industrial dispute is when there is a disagreement between and employer and employee.

Question 16

recruitment are the _____ undertaken by a business to _____ a ________ and attract suitable candidates.

Answer 16

recruitment are the steps undertaken by a business to identify a vacancy and attract suitable candidates.

Question 17

selection is actions taken to ______ the ______ candidate for a job

Answer 17

selection is the actions taken to identify the best candidate for a job.

Question 18

________ recruitment is when candidates for positions are recruited from within the organisation.

Answer 18

internal recruitment is when candidates for positions are recruited from within the organisation.

Question 19

benefits and drawbacks of internal recruitment?

Answer 19

benefits:
- lower recruitment costs
- known abilities
- quicker
- reduced training costs

drawbacks:
- leaves a new vacancy to be filled
- can cause disputes
- lack of new skills & options

Question 20

_________ recruitment is when candidates for a position are recruited from outside of the organisation

Answer 20

external recruitment is when candidates for a position are recruited from outside of the organisation

Question 21

benefits and drawbacks of external recruitment?

Answer 21

benefits:
- more experiences
- increased number of applicants
- new ideas

drawbacks:
- higher recruitment costs
- slow to start work
- long training/induction

Question 22

methods of selection?

Answer 22

interviews, assessment centres, short listing

Question 23

job description is a _______ of the role including, responsibilities and ________.

Answer 23

job description is a description of the role including, responsibilities and requirements.

Question 24

person specification is a _________ of the skills, _________ and knowledge required to succeed in a job ________.

Answer 24

person specification is a layout of the skills, experience and knowledge required to succeed in a job application.

Question 25

training is the process of _______ employees with the ________ and _______ necessary to carry out their job_______.

Answer 25

training is the process of equipping employees with the skills and knowledge necessary to carry out their job efficiently.

Question 26

types of training?

Answer 26

on the job, off the job, induction training

Question 27

delayering is _________ layers of management from the _______.

Answer 27

delayering is removing layers of management from the hierarchy.

Question 28

piecework is work paid according to the amount __________.

Answer 28

piecework is work paid according to the amount produced.

Question 29

____________ is work paid according to the volume of sales achieved.

Answer 29

commission is work paid according to the volume of sales achieved.

Question 30

bonus is paid when certain _________ are achieved.

Answer 30

bonus is paid when certain targets are achieved.

Question 31

profit ________ is where a ______ of the business’ profits are _______ amongst some/all ________.

Answer 31

profit sharing is where a cut of the business’ profits are shared amongst some/all employees.

Question 32

_____________ related pay is where employees are paid according to individual ___________.

Answer 32

performance related pay is where employees are paid according to individual performance.

Question 33

what is delegation?

Answer 33

passing of authority further down the hierarchy. (e.g; when a manager passes down more complex tasks to a subordinate.

Question 34

consultation is _______ to the ______ of _____
before making _______ that affect them.

Answer 34

consultation is listening to the views of employees before making decisions that affect them.

Question 35

what is empowerment?

Answer 35

giving employees authority to make decisions and control their own activities.

Question 36

team-working allows _____ to work in small _______ with a _______ aim.

Answer 36

team-working allows employees to work in small groups with a common aim.

Question 37

flexible working involves using ____ time and ______workers and people who work from _____.

Answer 37

flexible working involves using part time and temporary workers and people who work from home.

Question 38

what is job enrichment?

Answer 38

an attempt to give employees greater responsibility and recognition within a job roll. (e.g; empowerment, delegation)

Question 39

what is job rotation?

Answer 39

changing an employees job from time to time.

Question 41

job enlargement is giving an employee __________ work to do of a _______ nature.

Answer 41

job enlargement is giving an employee more work to do of a similar nature.

Question 42

leadership is the ability to _______ direct people in order to meet the _______ of the group.

Answer 42

leadership is the ability to influence direct people in order to meet the goals of the group.

Question 43

management is the process through which company ________ are used and ________ made in order to meet _________ of the firm.

Answer 43

management is the process through which company resources are used and decisions made in order to meet objectives of the firm.

Question 44

___________ is when the leader makes a decision without consultation.

Answer 44

autocratic is when the leader makes a decision without consultation.

Question 45

___________ is when the leader consults the team but makes the final decision.

Answer 45

democratic is when the leader consults the team but makes the final decision.

Question 46

____________ is when the leader makes decisions based on the needs of the workforce.

Answer 46

paternalistic is when the leader makes decisions based on the needs of the workforce.

Question 47

_________ is when the leader allows the team to make decisions.

Answer 47

laissez-faire is when the leader allows the team to make decisions.

Question 48

A matrix structure combines the __________ departments seen in ____________ structures with __________ teams.

Answer 48

A matrix structure combines the traditional departments seen in functional structures with project teams.

Question 49

a tall structure is one that has _____ levels of hierarchy, a ______ chain of command and a ________ span of control.

Answer 49

a tall structure is one that has many levels of hierarchy, a long chain of command and a narrow span of control

Question 50

a flat structure is one that has ______ levels of hierarchy, a _____ chain of command and a _______ span of control.

Answer 50

a flat structure is one that has little levels of hierarchy, a short chain of command and a wide span of control.