managing people - theme 1.4 (book 4) Flashcards
approaches to staffing, recruitment and selection, organisational design, motivation, leadership
Soft HRM is when ____ believe that staff are the most important ______ in the business.
Soft HRM is when organisations believe that employees are the most important asset of the business.
Hard HRM is when _______ believe employees are a _______ to be used ____ effectively.
Hard HRM is when organisations believe employees are a resource to be used cost effectively.
advantages of soft HRM?
- attract the best employees
- low turnover
- better training & skills
- increased motivation
disadvantages of soft HRM?
- can be very expensive
- less flexible working
advantages of hard HRM?
- can meet changes in demand with flexible hours
- lower costs
- quicker decisions
disadvantages of hard HRM?
- high turnover
- increased recruitment costs
- low motivation
- harder to recruit
flexible working is a _____ of employment _____ designed to help employees _____ work and home life.
flexible working is a range of employment options designed to help employees balance work and home life.
multiskilling is where there is an opportunity for ________ to complete _________ jobs rather than _________.
multiskilling is where there is an opportunity for employees to complete multiple jobs rather than specialisation.
how long do part time employees work for in a week?
less than 30hrs a week
how long are temporary employees employed for?
a limited time (e.g; christmas season)
outsourcing is when a _______ finds an _________ business to carry out part of the ______ process.
outsourcing is when a business finds an external business to carry out part of the process.
dismissal is when an ___________ contract is ________ due to a _______ in terms of the _______ of the employee
dismissal is when an employees contract is terminated due to a breach in terms of the contract of the employee
redundancy occurs when the __________ contract of employment is ______ because the job no longer ________.
redundancy is when the employees contract is terminated because the job no longer exists.
trade unions are national ______ with a ______ to protect its ______ and _________
their ________ and _________ conditions.
trade unions are national organisations with a remit to protect its members and improve their economic and working conditions.
industrial _______ is when there is a _______ between an employer and employee.
industrial dispute is when there is a disagreement between and employer and employee.
recruitment are the _____ undertaken by a business to _____ a ________ and attract suitable candidates.
recruitment are the steps undertaken by a business to identify a vacancy and attract suitable candidates.
selection is actions taken to ______ the ______ candidate for a job
selection is the actions taken to identify the best candidate for a job.
________ recruitment is when candidates for positions are recruited from within the organisation.
internal recruitment is when candidates for positions are recruited from within the organisation.
benefits and drawbacks of internal recruitment?
benefits:
- lower recruitment costs
- known abilities
- quicker
- reduced training costs
drawbacks:
- leaves a new vacancy to be filled
- can cause disputes
- lack of new skills & options
_________ recruitment is when candidates for a position are recruited from outside of the organisation
external recruitment is when candidates for a position are recruited from outside of the organisation
benefits and drawbacks of external recruitment?
benefits:
- more experiences
- increased number of applicants
- new ideas
drawbacks:
- higher recruitment costs
- slow to start work
- long training/induction
methods of selection?
interviews, assessment centres, short listing
job description is a _______ of the role including, responsibilities and ________.
job description is a description of the role including, responsibilities and requirements.
person specification is a _________ of the skills, _________ and knowledge required to succeed in a job ________.
person specification is a layout of the skills, experience and knowledge required to succeed in a job application.
training is the process of _______ employees with the ________ and _______ necessary to carry out their job_______.
training is the process of equipping employees with the skills and knowledge necessary to carry out their job efficiently.
types of training?
on the job, off the job, induction training
delayering is _________ layers of management from the _______.
delayering is removing layers of management from the hierarchy.
piecework is work paid according to the amount __________.
piecework is work paid according to the amount produced.
____________ is work paid according to the volume of sales achieved.
commission is work paid according to the volume of sales achieved.
bonus is paid when certain _________ are achieved.
bonus is paid when certain targets are achieved.
profit ________ is where a ______ of the business’ profits are _______ amongst some/all ________.
profit sharing is where a cut of the business’ profits are shared amongst some/all employees.
_____________ related pay is where employees are paid according to individual ___________.
performance related pay is where employees are paid according to individual performance.
what is delegation?
passing of authority further down the hierarchy. (e.g; when a manager passes down more complex tasks to a subordinate.
consultation is _______ to the ______ of _____
before making _______ that affect them.
consultation is listening to the views of employees before making decisions that affect them.
what is empowerment?
giving employees authority to make decisions and control their own activities.
team-working allows _____ to work in small _______ with a _______ aim.
team-working allows employees to work in small groups with a common aim.
flexible working involves using ____ time and ______workers and people who work from _____.
flexible working involves using part time and temporary workers and people who work from home.
what is job enrichment?
an attempt to give employees greater responsibility and recognition within a job roll. (e.g; empowerment, delegation)
what is job rotation?
changing an employees job from time to time.
job enlargement is giving an employee __________ work to do of a _______ nature.
job enlargement is giving an employee more work to do of a similar nature.
leadership is the ability to _______ direct people in order to meet the _______ of the group.
leadership is the ability to influence direct people in order to meet the goals of the group.
management is the process through which company ________ are used and ________ made in order to meet _________ of the firm.
management is the process through which company resources are used and decisions made in order to meet objectives of the firm.
___________ is when the leader makes a decision without consultation.
autocratic is when the leader makes a decision without consultation.
___________ is when the leader consults the team but makes the final decision.
democratic is when the leader consults the team but makes the final decision.
____________ is when the leader makes decisions based on the needs of the workforce.
paternalistic is when the leader makes decisions based on the needs of the workforce.
_________ is when the leader allows the team to make decisions.
laissez-faire is when the leader allows the team to make decisions.
A matrix structure combines the __________ departments seen in ____________ structures with __________ teams.
A matrix structure combines the traditional departments seen in functional structures with project teams.
a tall structure is one that has _____ levels of hierarchy, a ______ chain of command and a ________ span of control.
a tall structure is one that has many levels of hierarchy, a long chain of command and a narrow span of control
a flat structure is one that has ______ levels of hierarchy, a _____ chain of command and a _______ span of control.
a flat structure is one that has little levels of hierarchy, a short chain of command and a wide span of control.
