Managing change

Question 1

Reasons for change in a business

Answer 1

1. Technology: The introduction of technology such as cad, cam and cim has increased
   the speed and quality of production.
2. Employees: Changes in the education and skill level of employees.
3. Consumers: Consumers today have more complex demands than consumers in the
   past.
4. Laws: New national and EU laws can change the way a business operates.
5. Competitors: Business must monitor changes introduced by competitors, including
   the launch of new goods or services.

Question 2

Stages in the Formation of a team

Answer 2

1. Forming: The team members come together for the first time.
2. Storming: Conflict can arise at this stage, as the members have different opinions.
3. Norming: There is greater trust between the team members and they develop ground
   rules.
4. Performing: The team focus on achieving team goals and trust each others hard work.

Question 3

Total quality managment

Answer 3

A commitment by management and employees to continuously promote and encourage
quality in all aspects of a business operations.

Question 4

Principles of TQM

Answer 4

1. Focus on consumers
2. Continuous improvement
3. Employee empowerment
4. Quality Assurance
5. Teamwork