Managing Flashcards
What are the 3 characteristics of organisations?
Goals
People
Structure
What is Management?
The process of getting things done, effectively and efficiently with and through other people
What is the operations system process?
Inputs -> transformation -> outputs
What is Fayols 3rd principle of management?
Discipline
What are the first 4 principles of management by fayol?
Division of work
Authority
Discipline
Unity of Command
What is division of work?
Specialisation in a field
Why is authority an important management principle?
Authority gives managers the right to give orders.
What is unity of command?
Receive orders from only one superior
Subordination of individual interests to the general interest?
Individual or group interests must be within the organisations interests
What is Remuneration?
Workers must be paid a fair wage for their services
What is Centralisation?
The degree to which subordinates have an input in decisions.
What is scalar chain?
Line of authority
What is Esprite de corps?
Promoting team spirit
What is effectiveness
Doing things right
What is efficiency?
Doing things right. Getting most output from least input.
What is the role of the top manager?
Make organisational decisions
What is the role of middle managers?
Manage the activities of other managers
Translate goals into specific goals
What do front line managers do?
Direct day-to-day activities
What are the 4 functions of management?
Planning, organising, leading & controlling
What does the planning function involve?
Designing goals, establish strategies, develop sub plans to coordinate activities
What does the organising function involve?
Determine what needs to be done. How it will be done and who will do it.
What does the leading function involve?
Directing and coordinate the work activities of an organisations people
What does the controlling function involve?
Monitoring activities to ensure that they are accomplished as planned
What are Mintzbergs managerial roles?
Interpersonal - figurehead, leader, liason
Informational - monitor, disseminator, spokesperson
Decisional - entrepreneur, disturbance handler, resource allocator, negotiator
What does a figurehead do?
Legal duties
What characteristics do managers need?
Conceptual skills
Interpersonal skills
Technical skills
Political skills
What are conceptual skills?
A managers ability to analyse and diagnose complex situations
What are interpersonal skills?
A managers ability to work with, understand, mentor and motivate others, both individually and in groups
What are technical skills?
Job-specific knowledge and techniques needed to perform work tasks
Political skills
A managers ability to build a power base and establish the right connections
What management science is there?
Mathematical techniques
Computer simulations -> likely outcomes and resource needs
Why are customers important to the manager’s job?
Organisations need customers in order to exist
Create a customer responsive where employees are responsive to customer needs
Why is innovation important to the manager’s job?
Doing things differently
Taking risks
Who are managers?
Individuals in an organisation who direct the activities of others.
