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Management Principles > External & International Management Environment > Flashcards

External & International Management Environment Flashcards

0
Q

What is the general environment?

A

Conditions in the society in which the organisation operates

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1
Q

What is the Systems Theory of Organisations?

A

A view of organisations as sets of interrelated parts that function together to achieve a common purpose

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2
Q

What is the external organisational environment?

A

The forces and conditions outside the organisations boundaries that can potentially affect it

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3
Q

What are the dimensions if the general environment?

A

Technological
Economic
Political
Global

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4
Q

What are the dimensions if the specific environment?

A 
Competitors
Customers
Suppliers
Regulators
Strategic Partners
Interest Groups
Employees, Labour Markets, Unions
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5
Q

What is the sociocultural dimension of the general environment?

A

The cultural characteristics and the demographic conditions of the society in which the organisation operates

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6
Q

What is the specific environment?

A

The organisations, groups and individuals with whom an organisation interact s as it conducts it’s business

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7
Q

What is the systems view of organisations process?

A

Inputs -> transformation -> outputs

      Feedback/ environment
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8
Q

What is the technological dimension of the general environment?

A

The knowledge, tools and methods used to convert resources into products and services

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9
Q

What is the economic dimension of the general environment?

A

The general economic health of the country in which the organisation operates

*Type of economic system/economic conditions

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10
Q

What is the political/legal dimension of the general environment?

A

The legal and governmental systems within which an organisation operates, including the general conditions and stability of the political system, government regulation and government spending

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11
Q

What is the global dimension of the general environment?

A

Factors that operate across national boundaries

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12
Q

What is Environmental uncertainty?

A

how well managers can understand or predict the changes and trends in the environments affecting their organisations

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13
Q

What determines Environmental Uncertainty?

A

Dynamism
Environmental complexity
Resource availability

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14
Q

What is dynamism?

A

The rate and predictability of change in the elements of an organisations environment

Dynamic = quick changes
Stable = slow changes
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15
Q

What is environmental complexity?

A

The number of external factors affecting the organisation and the extent of their influence

Simple = few factors
Complex = many factors
16
Q

What is resource availability?

A

The abundance of critical resources in an organisations external environment

Abundant = plenty of resources
Scarce = few resources
17
Q

What equals low environmental uncertainty?

A

Simple environment + plentiful resources + slow change

18
Q

What equals high environmental uncertainty?

A

Complex and dynamic environment + scarce resources + quick change

19
Q

Environmental uncertainty determines…

A

Attention to conditions and trends

Responsiveness to new information and circumstances

20
Q

How do customers affect organisations?

A

Price, quality and products

21
Q

How do competitors affect organisations?

A

Impact prices & products
Costs and availability of supplies
Access to distribution channels
Profitability

22
Q

How do suppliers affect organisations?

A

Determine the quality, availability and cost of inputs
Product and service quality, production capacity, competitiveness, and profitability

Supplier dependence

23
Q

Why are employees important to an organisation?

A

Employees provide skills, knowledge, effort and creativity that support organisational oporations

24
Q

How do strategic partners affect organisations?

A

Combine resources
Share ideas
Learn from each other

25
Q

How do regulators affect organisations?

A

Enforce the rules

26
Q

How do interest groups affect organisations?

A

Attempt to influence organisational behaviour - negotiations

27
Q

What is social responsibility?

A

When firm takes social actions in response to popular social needs

28
Q

How can organisations demonstrate socially responsible actions?

A

Green management

Socially responsible management - requires considering social impacts on society

29
Q

How can organisations become more ethical?

A

Rules
Policies
Code of ethics

30
Q

What do employees expect from organisations and managers?

A

Flexible
On-site child care
Job sharing
Part-time

31
Q

What do customers expect from organisations and managers?

A

Want to be satisfied. High quality, quick service, value for money.

Management Principles (9 decks)

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