MANAGEMENT SKILLS AND ROLES

Question 1

Types of Managers

Answer 1

first-line managers
middle managers
top managers

Question 2

Lowest level of management and manage the work of non-managerial employees.

Answer 2

First-line managers

Question 3

Manage the work of first-line managers.

Answer 3

Middle managers

Question 4

Responsible for making organization-wide decisions, plans and goals in the entire organization.

Answer 4

Top managers

Question 5

Mintzberg’s Management Role Approach

Answer 5

• Interpersonal roles
• Informational roles
• Decisional roles

Question 6

Symbolic head, required to perform a number of routine duties.

Answer 6

Figurehead

(Interpersonal)

Question 7

Responsible for the motivation and direction of employees.

Answer 7

Leader

(Interpersonal)

Question 8

Maintains a network of outside contact who provides favors and information.

Answer 8

Liaison

(Interpersonal)

Question 9

Under Interpersonal

Answer 9

• Figurehead
• Leader
• Liaison

Question 10

Receives wide variety of information, serve as nerve center of internal and external information of the organization.

Answer 10

Monitor

(Informational)

Question 11

Transmit information received.

Answer 11

Disseminator

(Informational)

Question 12

Transmits information to outsiders on organization’s plans, policies and results. Serve as expert on organization industry.

Answer 12

Spokesperson

(Informational)

Question 13

Under Informational

Answer 13

• Monitor
• Disseminator
• Spokesperson

Question 14

Search for opportunities and initiates project to bring about to change.

Answer 14

Entrepreneur

(Decisional)

Question 15

Responsible for corrective action when faces important, unexpected disturbances.

Answer 15

Disturbance handler

Question 16

Makes or approve significant organizational decisions.

Answer 16

Resources allocator

Question 17

Responsible for representing the organization at major negotiations.

Answer 17

Negotiator

Question 18

Under Decisional

Answer 18

• Entrepreneur
• Disturbance handler
• Resource allocator
• Negotiator

Question 19

Skills Approach

Answer 19

• Technical skills
• Human skills
• Conceptual skills

Question 20

Ability to apply specialized knowledge or expertise.

Answer 20

Technical skills

Question 21

Ability to work with, understand motivate other people both individually and in groups.

Answer 21

Human skills

Question 22

Mental ability to analyze and diagnose complex situations.

Answer 22

Conceptual skills

Question 23

Conceptual skills ranking

Answer 23

Top Managers > Middle Managers > Lower-level Managers

Question 24

Human skills ranking

Answer 24

Top - Middle - Lower-level (all equal)

Question 25

Technical skills ranking

Answer 25

Lower-level managers > Middle Managers > Top Managers

Question 26

Managers have people from different socio-cultural backgrounds, managing these diverse groups with uniform set of practices and approach is a significant challenge.

Answer 26

Cultural diversity

Question 27

Society expects businesses to display active responsiveness towards them by demonstrating a socially responsible behavior.

Answer 27

Social responsiveness

Question 28

There is a great expectation of stakeholders of business that the managers should display ethical correct behavior.

Answer 28

Ethical and moral obligations