LEADERSHIP AND MANAGEMENT

Question 1

Who said that “Leadership is doing the right things; management is doing things right.” ?

Answer 1

Peter Drucker

Question 2

This is doing the right things.

Answer 2

Leadership

Question 3

This is doing things right.

Answer 3

Management

Question 4

This means “the ability of an individual to influence, motivate, and enable others to contribute toward the effectiveness and success of the organizations of which they are members.

Answer 4

Leadership

Question 5

Leadership means “the ability of an individual to ______, _______, and enable others to contribute toward the effectiveness and success of the organizations of which they are members.”

Answer 5

influence, motivate

Question 6

This comprises directing and controlling a group of one or more people or entities for the purpose of coordinating and harmonizing that group towards accomplishing a goal.

Answer 6

Management

Question 7

Management comprises ______ and _______ a group of one or more people or entities for the purpose of ___________ and ___________ that group towards accomplishing a goal.

Answer 7

directing, controlling
coordinating, harmonizing

Question 8

They are often called brilliant and mercurial, with great charisma.

Yet, they are also often seen as LONERS and private people.

Answer 8

Leaders

Question 9

They are comfortable taking risks, sometimes seemingly wild and crazy risks.

Answer 9

Leaders

Question 10

Almost all leaders have high levels of ?

Answer 10

Imagination

Question 11

They tend to be rational, under control problem solvers.

Answer 11

Managers

Question 12

They often focus on goals, structures, personnel, and availability of resources.

Answer 12

Managers

Question 13

Their personalities lean toward persistence, strong will, analysis, and intelligence.

Answer 13

Managers

Question 14

people-oriented

Answer 14

Leaders

Question 15

task-oriented

Answer 15

Managers

Question 16

Leaders are more focus on leading people while managers focus managing work on.

Question 17

Their outcomes are more of achievements.

Answer 17

Leaders

Question 18

Their outcomes are more of results.

Answer 18

Managers

Question 19

They simply look at problems and devise new, creative solutions.

Answer 19

Leaders

Question 20

Using their charisma and commitment, they excite, motivate, and focus others to solve problems and excel.

Answer 20

Leaders

Question 21

They create strategies, policies, and methods to create teams and ideas that combine to operate smoothly.

Answer 21

Managers

Question 22

They empower people by soliciting their views, values, and principles.

Answer 22

Managers

Question 23

They believe that this combination reduces inherent risk and generates success.

Answer 23

Managers

Question 24

risk-takers

Answer 24

Leaders

Question 25

risk-averse

Answer 25

Managers

Question 26

Role of decision making are involved.

Answer 26

Leaders

Question 27

Role of decision making are facilitative.

Answer 27

Managers

Question 28

They are transformational, consultative and participative.

Answer 28

Leaders

Question 29

They are dictatorial, autocratic, transactional, consultative and democratic.

Answer 29

Managers

Question 30

Leaders are influential and charismatic, while managers are _____ authority and position based.

Answer 30

Formal

Question 31

Leaders have followers, while manager have ?

Answer 31

subordinates

Question 32

Leaders appeal to heart while managers are to _____?

Answer 32

Head

Question 33

This is setting a new direction or vision for a group that they follow - i.e., a leader is the spearhead for that new direction.

Answer 33

Leadership

Question 34

On the other hand, _________ controls or directs people/resources in a group according to principles or values that have already been established.

Answer 34

Management

Question 35

The manager uses a formal, rational method whilst the leader uses passion and stirs ________.

Answer 35

emotions

Question 36

People naturally and willingly follow leaders due to their charisma and personality traits, whereas a manager is obeyed due to the formal authority vested in him/her. As a result, people tend to be more loyal towards ?

Answer 36

Leaders

Question 37

Although not essential, it certainly helps a manager if he/she is also a good leader.

Answer 37

True

Question 38

Conversely, leaders do well if they have some degree of ___________ skills because it helps them envision the implementation of their strategic vision.

Answer 38

management

Question 39

Managers in pharmacy must have a strong commitment to ?

Answer 39

Patient care

Question 40

Managers in pharmacy must design systems that achieve comprehensive drug-use control and appropriate drug therapy outcomes.

Question 41

A ___________ should recognize, empower, and encourage the growth of practitioners and practice leaders.

Answer 41

departmental organizational structure

Question 42

The department's culture must reward innovation, nurture human interaction, and result in a thoughtful, creative vision.

Question 43

Key Responsible Areas of Pharmacy Managers

Answer 43

• Safe and effective drug use control • People • Productivity • Fiscal resources • Compliance • Vigilance

Question 44

The most skilled managers have mastery over their area of responsibility and ask the ______ what else they can do to help achieve the overall organizational goals.

Answer 44

leader

Question 45

A good manager understands the difference between what is important and what is _______, and knowing when to do which one first.

Answer 45

urgent

Question 46

Being dedicated to pharmacy practice and patient care, as well as being always professional, is more vital.

Answer 46

COMMITMENT

Question 47

The manager sets the _____ for the values and culture of the areas being managed.

Answer 47

Tone (YOUR MANAGEMENT STYLE)

Question 48

Because of the complexity and diversity of pharmacy work, the best management style is to manage by ____________, rather than by staying in offices most of the time.

Answer 48

walking around (BEING IN TOUCH WITH YOUR PEOPLE)

Question 49

The most difficult skills for new managers are _________ and understanding organizational behavior and politics.

Answer 49

decision making (THE HARDEST PART)

Question 50

Managers must make difficult decisions, acknowledging that universal agreement is not always possible.

Question 51

Dealing with organizational politics and behavior can be perplexing as practically everyone is unique. This is why having a _______ is crucial for a rookie pharmacy manager. They've very certainly encountered comparable scenarios.

Answer 51

mentor (ORGANIZATIONAL BEHAVIOR AND POLITICS)

Question 52

The relevance of connecting the pharmacy with other important departments and personnel is critical to the sustainability of an organization and the advancement of a program. Every pharmacy manager should include forming a strong alliance or cooperation with nursing and medical professionals.

Answer 52

Alliance

Question 53

Knowing innovative, evidence-based services that improve pharmacy and patient care services helps pharmacy programs advance more quickly.

Answer 53

Keeping Up

Question 54

Pharmacy managers who give compelling data and convincing arguments are the ones who get programs off the ground.

Answer 54

Being Persuasive

Question 55

Managers must be organized, use time wisely, achieve efficient and quality results, and help achieve the vision of the leader.

Question 56

Every Pharmacy business and every Pharmacy employee needs pharmacy managers that are committed to ________, have good _________ and __________ skills, can develop strong ______ and collaborations, stay up with the literature (pharmacy and drug therapy), and justify new services or more staff when needed.

Answer 56

patient care, ethical behavior, interpersonal skills, alliances

Question 57

These are skills you have that DO NOT relate to your specific job.

Answer 57

Non-technical Skills

Question 58

Non-technical skills are also called as ________, these skills relate more to your personal qualities and habits than your technical abilities.

Answer 58

Soft skills

Question 59

These skills affect how you interact with others and how you complete your work.

Answer 59

Non-technical skills

Question 60

Non-technical skills may help you be more productive and foster a positive, well-functioning work environment.

Question 61

Allows you to share information effectively with others.

Answer 61

Communication

Question 62

Refers to your ability to work as a team.

Answer 62

Cooperation

Question 63

Reflects your ability to process, handle and respond to changes.

Answer 63

Adaptability

Question 64

Help you create and maintain an orderly workspace and develop processes that allow you to complete your work efficiently.

Answer 64

Organization

Question 65

Relate on how well you work with others on a project to achieve a shared goal.

Answer 65

Collaboration

Question 66

Help you view challenges in new ways.

Answer 66

Creativity

Question 67

Reflect how you structure your workday and use your time.

Answer 67

Time management

Question 68

Refers to how well you determine what your most important tasks are.

Answer 68

Prioritization

Question 69

Refers to your excitement about the specific job or your desired industry.

Answer 69

Enthusiasm

Question 70

Relates to your ability to understand your own emotions as well as how well you understand and respond to the emotions of others.

Answer 70

Emotional intelligence

Question 71

What are the 10 examples of Non-technical Skills?

Answer 71

Communication Cooperation Adaptability Organization Collaboration Creativity Time Management Prioritization Enthusiasm Emotional intelligence