LEADERSHIP AND MANAGEMENT Flashcards
Who said that “Leadership is doing the right things; management is doing things right.” ?
Peter Drucker
This is doing the right things.
Leadership
This is doing things right.
Management
This means “the ability of an individual to influence, motivate, and enable others to contribute toward the effectiveness and success of the organizations of which they are members.
Leadership
Leadership means “the ability of an individual to ______, _______, and enable others to contribute toward the effectiveness and success of the organizations of which they are members.”
influence, motivate
This comprises directing and controlling a group of one or more people or entities for the purpose of coordinating and harmonizing that group towards accomplishing a goal.
Management
Management comprises ______ and _______ a group of one or more people or entities for the purpose of ___________ and ___________ that group towards accomplishing a goal.
directing, controlling
coordinating, harmonizing
They are often called brilliant and mercurial, with great charisma.
Yet, they are also often seen as LONERS and private people.
Leaders
They are comfortable taking risks, sometimes seemingly wild and crazy risks.
Leaders
Almost all leaders have high levels of ?
Imagination
They tend to be rational, under control problem solvers.
Managers
They often focus on goals, structures, personnel, and availability of resources.
Managers
Their personalities lean toward persistence, strong will, analysis, and intelligence.
Managers
people-oriented
Leaders
task-oriented
Managers
Leaders are more focus on leading people while managers focus managing work on.
Their outcomes are more of achievements.
Leaders
Their outcomes are more of results.
Managers
They simply look at problems and devise new, creative solutions.
Leaders
Using their charisma and commitment, they excite, motivate, and focus others to solve problems and excel.
Leaders
They create strategies, policies, and methods to create teams and ideas that combine to operate smoothly.
Managers
They empower people by soliciting their views, values, and principles.
Managers
They believe that this combination reduces inherent risk and generates success.
Managers
risk-takers
Leaders
risk-averse
Managers
Role of decision making are involved.
Leaders
Role of decision making are facilitative.
Managers
They are transformational, consultative and participative.
Leaders
They are dictatorial, autocratic, transactional, consultative and democratic.
Managers
Leaders are influential and charismatic, while managers are _____ authority and position based.
Formal
Leaders have followers, while manager have ?
subordinates
Leaders appeal to heart while managers are to _____?
Head
This is setting a new direction or vision for a group that they follow - i.e., a leader is the spearhead for that new direction.
Leadership
On the other hand, _________ controls or directs people/resources in a group according to principles or values that have already been established.
Management
The manager uses a formal, rational method whilst the leader uses passion and stirs ________.
emotions
People naturally and willingly follow leaders due to their charisma and personality traits, whereas a manager is obeyed due to the formal authority vested in him/her.
As a result, people tend to be more loyal towards ?
Leaders
Although not essential, it certainly helps a manager if he/she is also a good leader.
True
Conversely, leaders do well if they have some degree of ___________ skills because it helps them envision the implementation of their strategic vision.
management
Managers in pharmacy must have a strong commitment to ?
Patient care
Managers in pharmacy must design systems that achieve comprehensive drug-use control and appropriate drug therapy outcomes.
A ___________ should recognize, empower, and encourage the growth of practitioners and practice leaders.
departmental organizational structure
The department’s culture must reward innovation, nurture human interaction, and result in a thoughtful, creative vision.
Key Responsible Areas of Pharmacy Managers
• Safe and effective drug use control
• People
• Productivity
• Fiscal resources
• Compliance
• Vigilance
The most skilled managers have mastery over their area of responsibility and ask the ______ what else they can do to help achieve the overall organizational goals.
leader
A good manager understands the difference between what is important and what is _______, and knowing when to do which one first.
urgent
Being dedicated to pharmacy practice and patient care, as well as being always professional, is more vital.
COMMITMENT
The manager sets the _____ for the values and culture of the areas being managed.
Tone
(YOUR MANAGEMENT STYLE)
Because of the complexity and diversity of pharmacy work, the best management style is to manage by ____________, rather than by staying in offices most of the time.
walking around
(BEING IN TOUCH WITH YOUR PEOPLE)
The most difficult skills for new managers are _________ and understanding organizational behavior and politics.
decision making
(THE HARDEST PART)
Managers must make difficult decisions, acknowledging that universal agreement is not always possible.
Dealing with organizational politics and behavior can be perplexing as practically everyone is unique.
This is why having a _______ is crucial for a rookie pharmacy manager. They’ve very certainly encountered comparable scenarios.
mentor
(ORGANIZATIONAL BEHAVIOR AND POLITICS)
The relevance of connecting the pharmacy with other important departments and personnel is critical to the sustainability of an organization and the advancement of a program.
Every pharmacy manager should include forming a strong alliance or cooperation with nursing and medical professionals.
Alliance
Knowing innovative, evidence-based services that improve pharmacy and patient care services helps pharmacy programs advance more quickly.
Keeping Up
Pharmacy managers who give compelling data and convincing arguments are the ones who get programs off the ground.
Being Persuasive
Managers must be organized, use time wisely, achieve efficient and quality results, and help achieve the vision of the leader.
Every Pharmacy business and every Pharmacy employee needs pharmacy managers that are committed to ________, have good _________ and __________ skills, can develop strong ______ and collaborations, stay up with the literature (pharmacy and drug therapy), and justify new services or more staff when needed.
patient care, ethical behavior, interpersonal skills, alliances
These are skills you have that DO NOT relate to your specific job.
Non-technical Skills
Non-technical skills are also called as ________, these skills relate more to your personal qualities and habits than your technical abilities.
Soft skills
These skills affect how you interact with others and how you complete your work.
Non-technical skills
Non-technical skills may help you be more productive and foster a positive, well-functioning work environment.
Allows you to share information effectively with others.
Communication
Refers to your ability to work as a team.
Cooperation
Reflects your ability to process, handle and respond to changes.
Adaptability
Help you create and maintain an orderly workspace and develop processes that allow you to complete your work efficiently.
Organization
Relate on how well you work with others on a project to achieve a shared goal.
Collaboration
Help you view challenges in new ways.
Creativity
Reflect how you structure your workday and use your time.
Time management
Refers to how well you determine what your most important tasks are.
Prioritization
Refers to your excitement about the specific job or your desired industry.
Enthusiasm
Relates to your ability to understand your own emotions as well as how well you understand and respond to the emotions of others.
Emotional intelligence
What are the 10 examples of Non-technical Skills?
Communication
Cooperation
Adaptability
Organization
Collaboration
Creativity
Time Management
Prioritization
Enthusiasm
Emotional intelligence
