management mid terms chapter 6

Question 1

 5 forces of change

Answer 1

– Environmental, Economic, Social, Demographic, Technological

Question 2

 Environmental forces (overview, sport industry examples)-

Answer 2

Sports industry is becoming increasingly global and competitive,

Sport organizations need to align internal and external environments,

Innovative organizations make internal changes to stay ahead of competition.

Question 3

Economic forces

Answer 3

• Baseball has struggled with parity Have’s (large markets) vs. Have Not’s (small markets) LA Dodgers (49,065 attendance) vs. Miami Marlins (10,016)MLB luxury tax: $210 million

Question 4

what are social forces

Answer 4

The sport experience is inherently social, Sport impacts society, society impacts sport,

Question 5

• Leagues and teams must consider diverse populations in their markets.

Answer 5

 Demographic forces

Question 6

• Information technology has changed the way we get our sports, Fans can use smartphones to consume sports, Technology has also improved athlete performance and sports equipment.

Answer 6

Technological forces

Question 7

 4 stages in the change process

Answer 7

– Denial, Resistance, Exploration, Commitment

Question 8

 Why people resist change

Answer 8

• Uncertainty creates fear, Inconvenience is off-putting, Their self-interest is threatened, We all fear loss, Lack of control is often an issue,

Question 9

 A good sport manager must do what 5 things to overcome resistance

Answer 9

1. Create a climate of trust
2. Develop a change plan
3. State why change is needed
4. Create a win–win situation
5. Involve people/provide support.

Question 10

• Set of values, beliefs, and standards for acceptable behavior that its members share.

Answer 10

 Organizational culture

Question 11

New things

Answer 11

 Product innovation -

Question 12

New ways of doing things.

Answer 12

 Process innovation -

Question 13

• High-performing organizations believe that innovation and quality go hand in hand

Answer 13

 Quality

Question 14

• Companywide focus on delivering customer value and continually improving the system and its processes

Answer 14

 Total Quality Management (TQM)

Question 15

is the variety of people with different group identities within the same team or workplace.

Answer 15

 Diversity

Question 16

is being just, fair, and impartial, giving everyone respect and the help they need to succeed by providing equal opportunities in the workplace.

Answer 16

 Equity

Question 17

is a practice of ensuring that all employees feel they belong as valued members of the team and organization.

Answer 17

Inclusion (DEI) -

Question 17

Ongoing planned change process that organizations use to improve performance.

Answer 17

 Organizational development -

Question 18

3-stage change model for assisting organizations in their change process (unfreezing, moving, refreezing).

Answer 18

 Lewin’s Change Model -

Question 19

• Assess performance and identify forces hindering change.

Answer 19

 Force-Field Analysis

Question 20

Uses a questionnaire to gather data to use as the basis for change.

Answer 20

 Survey Development -

Question 21

• comprehensive program that focuses on individual, group, and organizational development.

Answer 21

 Grid OD

Question 22

• Learning how behavior affects others and how others’ behavior affects their own.

Answer 22

 Sensitivity training

Question 23

Helping employees learn to work effectively as a group.

Answer 23

 Team building -

Question 24

Focusing on how the team communicates, allocates work, resolves conflict, and handles leadership.

Answer 24

 Process consultation -

Question 25

Solutions outside the company’s expertise (e.g., changing technologies).

Answer 25

 Direct feedback -