Management Flashcards
Define management?
Process (method of completeing tasks) on how to accomplish tasks and achieve goals
Define manager?
An individual whos job is to coplete and achieve goals
Is leadership the same as management?
No, because leadership is the ability to guide, inspire, and direct others
What are the key elements of classical and modern views of management?
industrial Rev: people working together to achieve goals
20th: Produce tangible goods
21st: more education less on tangible goods
What are the key elements of fayal’s management functions
- Forecast and plan
- Organize
- Command
- Coordinate
- Control
People have designated skills and arent expected t have all skills
Specializationn and diviion of labor
To ensure tasks are performed people with responsibilities have sufficient authority in organization?
Authority with corresponding responsibility
People should follow rules and there are consequences to not following?
Discipline
The organization has an administrator who is recognized as having the ultimate authority
Unity of command
The organization has asense of direction or vision that is recognized by all members?
Unity of direction
The goals of the organization supersede the goals of the individual?
Subordination of individual interest to general interest
Employees should be paid appropriately given the market for their skills and level of responsibility
Remuneration of staff
Performing similar tasks at a single location is more efective than multiple locations
Centralization
Each employee has one and only one direct supervisor?
Scalar chain/line of authority
Tasks should be performed in a systematic fashion
Order
Supervisors should treat their employees with a sense of fairness?
Equity
Benefits should go to employees who stayed with the org longer?
Stability of tenure
Orgaizations and employees are more effective when they are proactive and not reactive
Initiative
Teamwork is harmony?
Espirit de corps
WHat was adapted to describe what managers do in a modern business setting?
Fayol’s Five (5) Management Functions
What are the dimensions of management?
- Activities that managers perform
- Resources that managers need
- Level at which managers make decisions
What are the activies a manager must preform?
- Planning
- Organizing
- Leading
- Evaluating
What is planning?
- Determine action plan based on goals and objectives
- COnsider environment
What is organizing?
- Arrangement and relationship of activities & resources necessary to effectively accomplish an organizational goal or objective
- Ask question (what resources and how to obtai)
What is leadig?
Combination of command & coordinate steps in Fayol’s 5 management functions to generate a directed outcome
What is evaluating?
- Reviewing progress towards achieving organization goals set forth in the initial plan
- Determine what happened & why it happened
- Quality control -> essential tool in pharmacy practice (i.e., verifying prescriptions)
What is th goal of managing resources?
TO use resources in processes tht achieves goals and objectives most efficiently
What are the types of resources?
Money, people, time and info
What is the most limiting resource abailable in pharmacy practice?
Time
What is the most frequetly occurring level of management?
Self-management
Type of management involved in everyday decision making?
Self-management
Management in communications betwen manager and another individual?
Interpersonal management
Management that involves managerial actions that affect groups of people?
Organizational management
Rank the management level from most frequently used to least?
Self > Interpersonal > Organizational
How do we intergrate classical and modern management?
- Energize
- Empower
- Support
- Communicate
What is energize?
- Posses vision for creating goals
- Motivate other with energy and enthusiasim
- Optimism in stressful situation
What is empower
Providing employees with the autonomy to do what is necessary each day to achieve goals
What is support?
Must be the foundation & pillar of strength to employees, especially in difficult times
Applaud employees for good performances & help employees to improve their performance
What is the most important function between managers and employees?
Communicate
What is the foundation for relationships and developing strong rapport with employees?
Trust
