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Management > Human Resources Management > Flashcards

Human Resources Management Flashcards

1
Q

What is the purpose for human resources management?

A

Managing people

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2
Q

What makes an effective manager?

A

Inspire their employees to improve themselves and the organization

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3
Q

What act was created as an amendment to the CIvil Rights Act that encouarges employers to actively recruit and give preference to minorities with same qualifications to corect prejudice

A

Wqual employment opportunity commission

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4
Q

EEOC is responsible for creating?

A

Affirmative action

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5
Q

How is HR influenced by EEOC?

A

Hiring: considers diversity in the workplace
Interviewing: Limits the questions that may be legally asked to job candidates
Disciplining employees: Requires procedures to be followed and documented

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6
Q

WHat entitiy established OSHA?

A

Occupational Safetey and Health Act of 1970

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7
Q

Responsible for developing and enforcing workplace standards to prevent work-related injuries, illness or death?

A

OSHA

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8
Q

What is the relevancy of OSHA to the pharmacy?

A

Establishs workplace standard for exposure to hazardous chemical and bloodbourne pathogens

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9
Q

What are functions of HR?

A
  1. Recruitment
  2. Placement
  3. Coaching (Training/Development)
  4. Performance feedback
  5. Termination
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10
Q

What are the 2 most important functios performed by managers?

A

Recruitment and placement

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11
Q

What are the characteristics of recruitment?

A

Purpose: to attract the most qualified candidates to interview for an available job position
Proactive recruitment is more effective than reactive
Goal to become an eploye of choice by protraying a positive image

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12
Q

What are the aspects of placement?

A

Involves candidte application, screening, interviewing, selection, and hiring:
1. Job description and analysis
2. Application
3. Screening
4. Interviewing
5. Selecting candidates
6. Hiring

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13
Q

What is the purpose of completing a job app?

A
  1. Screen for unqualified candidates
  2. Provide background info
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14
Q

What are the common screening criteria?

A
  1. Lack of job qualifications
  2. Poorly completed applications
  3. Negatve application history
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15
Q

What are the types of interviewing types?

A

Traditional: general discussion about themselves
Situationl: role palying, hypothetical scenarios (what do you do if?)
Stress: Blunt questions, interruptions to deliberately unnerve the candidates (Why do you think your right fo the job?)
Behavioral: Based on the assumption that past behaviors best predict future behaviors (Describe your worst?)

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16
Q

What are the four questions that are important for an interviewer to answer about a candidate before hiring?

A
  1. Can this person perform the basic job?
  2. How well do the candidate’s skills and capabilities medh with the organization’s needs?
  3. Will the candidate make my job easier?
  4. Would I want to work with this person?
17
Q

What is the most important jobs for a manager?

A

Coachng

18
Q

What is the difference between training and development?

A

Training: To improve employee performance with current tasks and jobs
* Essential for orgs to meet current needs

Development: To prepare employees for new responsibilities and postitions
* Essential investment in future needs

19
Q

What are the types of training?

A
  1. Orientation training?
  2. Job training
20
Q

What is the purpose for orientation traiing?

A

To welcome new employees, present postive impression, provide info, and allow new employees to get acclimated to new environment

21
Q

What is job training?

A

Helps current employees to learn skills and infomration necessary to perform their job

22
Q

What is the function of job rotation?

A

Cross training: GIves individual employees broad exposure to different areas of a company

23
Q

T/F: focus your full attention on your least motivated, unproductive employees

A

False

24
Q

What is the 10-80-10 rule

A

top 10% - “get out of their way” they know what they are doing

bottom 10% - need progressive discipline

middle 80% - set standards for expectations and coach employees to reach their potential

25
Q

What are the components of informal feedback?

A

Immediate feedback and daily communication:
1. Practice management by walking around
2. Focus on the positive
3. Take notes
4. Make individuals see your presence as helpful

26
Q

What is practice management by walking around?

A
  1. Getting out of office and interacting with employees
  2. Managers should listen more than talk
  3. Fiv input and advice
  4. Investing in employees
27
Q

What is the difference between formal and ad hoc feedback?

A

Formal: Includes an employee’s annual performance review
Ad hoc: Feedback from manager-led reviews scheduled “ad hoc” or “impromptu”, based on certain good or bad performances

28
Q

What is the difference between good and bad preformace reviews?

A

Good: designed to provide recognition for outstanding perfomances with awards or gifts
Bad: Designed to address unacceptable employee behavior or performance immediately (progressive discipline)

29
Q

What are the elements of progressive discipline?

A
  1. Verbal warning
  2. Written warning
  3. Suspension
  4. Termination
30
Q

Prior to termination the manager must confirm the following information?

A
  1. The employee is not being terminated for anything, other than poor job performance or breaking major rules
  2. The reason for termination can be stated in measurable, objective terms
  3. The employee is given feedback regarding deficiency
  4. The org’s policies and procedures regardingdiscipline hae been observed
  5. Ample opportunities to correct the poor performance
  6. Employee treatment is consistent with similar situations of employee performance.
  7. The personnel department has been kept informed through the disciplinary process and is currently aware of plans to terminate the employee
31
Q

What should you not do at termination meetings?

A
  1. Don’t argue with or criticize the terminated employee
  2. Don’t engage in any negotiations with the terminated employee

Management (12 decks)

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